Benihana - Encino, CA

Review summary

1. S

   Sherijo

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food but FAR TOO noisy. Chef was very entertaining.
   

   Is this helpful?

   Report
2. S

   Sherijo

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 5

   Our waiter Marco was so slow and mixed up so much of our order. Christina was a FANTASTIC chef!!
   

   Benihana - Encino, CAResponded 4 days ago

   Thanks for the review, Sherijo! We're thrilled to hear that you had a fantastic experience with our chef, Christina, at Benihana - Encino. We apologize for the inconvenience caused by the slow service during your visit. We're always looking for ways to improve and your feedback is invaluable. We hope to have the opportunity to serve you again soon.
   

   Is this helpful?

   Report
3. A

   Angelita

   Los Angeles

   4 reviews

   vip
   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yanelli is an amazing waitress!!! The experience we have with her, is the reason e come back! She is just a delightful human!! She is so professional, and all around makes our experience here, phenomenal!! She is a true gem!!!
   

   Benihana - Encino, CAResponded 4 days ago

   Hello, Angelita! We're thrilled to hear that you had such a wonderful experience at Benihana - Encino. It's always a pleasure to know that our team's efforts to provide excellent service are appreciated by our guests. We're glad that our team's efforts made your visit phenomenal. Your kind words truly mean a lot to us. We can't wait to welcome you back for another wonderful experience. Thanks again!
   

   Is this helpful?

   Report
4. J

   Jene

   Los Angeles

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Please, please STOP MAKING SO MANY RESERVATIONS IN ONE NIGHT. The wait time for the reservation yesterday was horrendous! I always come here and try NEVER to MAKE RESERVATIONS AFTER 7 pm; last night, it was CRAZY PACKED. They had a party run over, but this was not the first time I had experienced longer than usual wait times at this location.
   

   Benihana - Encino, CAResponded 5 days ago

   Hello Jene! Thanks for the review. We're sorry to hear about your recent experience at our restaurant. We understand how frustrating it can be to wait for a reservation even when there's no special occasion. We apologize for the long wait time you experienced and we will definitely take your feedback into consideration to improve our reservation system. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your patience and hope to see you again soon.
   

   Is this helpful?

   Report
5. J

   Jessica

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went there for a birthday and had a great time. The whole table which included other families we didn’t know ended up talking and laughing. Cook was amazing, friendly, and talented. Stuff was attentive. Overall, a great time.
   

   Benihana - Encino, CAResponded 5 days ago

   Hi, Jessica! Thank you so much for choosing Benihana - Encino for your birthday celebration! We're thrilled to hear that you had a great time and everyone in your table had a good time as well. It's wonderful to know that our team made your experience enjoyable and memorable. We're also glad to hear that you found our cook to be amazing and friendly. We strive to provide an exceptional dining experience for all our guests, and it's heartening to know we succeeded on your birthday. We look forward to serving you again soon! Best wishes, The Management Team
   

   Is this helpful?

   Report
6. M

   Madeleine

   New York City

   11 reviews

   3.0

   11 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We had a 6:15 reservation for my son’s birthday. They sat us almost an hour late cause they overbooked the restaurant. It was mayhem - standing room only and a lot of upset customers. The manager didn’t care and said there was nothing he could do for anyone, rolled his eyes and walked away. When we were finally seated, the food was rushed and they kept trying to make us eat faster. Really made his birthday stressful and not fun. They didn’t even offer him a dessert or us a drink as an apology. Horrible management, very disappointed.
   

   Benihana - Encino, CAResponded 5 days ago

   Hey Madeleine! Thanks for the feedback. We're sorry to hear about your experience on your son's birthday. It's disheartening to know that the situation was not up to our usual standards. We strive to provide efficient service and delicious meals, and it seems we fell short. We appreciate your patience and understanding, and we promise to work on the areas you highlighted to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have another chance to make it up to you in the future.
   

   Is this helpful?

   Report
7. J

   Jason

   Los Angeles

   73 reviews

   vip
   5.0

   73 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Great food. Great drinks. Great start all around. Will be back.
   

   Benihana - Encino, CAResponded 5 days ago

   Thanks for the review, Jason! We're thrilled to hear that you enjoyed the food, drinks, and service at Benihana - Encino. It's always our goal to provide a great start to your dining experience, and we're glad we hit the mark for you! We look forward to welcoming you back soon.
   

   Is this helpful?

   Report
8. S

   Sarah

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Rice was a little unflavored, didn’t taste fried enough. Chef didnt do as many tricks as others and noise around us was very loud. Food was mostly pretty good and we got super stuffed.
   

   Benihana - Encino, CAResponded 6 days ago

   Hello, Sarah! Thank you for taking the time to share your experience at Benihana - Encino. We're glad to hear that you enjoyed the food, but we're sorry to hear that our rice and some of our tricks didn't meet your expectations. We strive to provide flavorful and exciting dishes, so we'll definitely take your feedback into account. We also understand that the noise level was a concern and we apologize for any inconvenience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience. Best regards, The Management Team
   

   Is this helpful?

   Report
9. P

   Pat

   Los Angeles

   215 reviews

   vip
   5.0

   215 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful place and marvelous meal - price was great too.
   

   Benihana - Encino, CAResponded on November 15, 2024

   Hi Pat! We're thrilled to hear that you had a wonderful experience at Benihana - Encino! It's fantastic to know that you enjoyed the meal and found our prices to be great. Your kind words mean a lot to us. We're always striving to provide the best experience for our guests, and your feedback is a great way to do that. Thank you for choosing us and we look forward to serving you again soon. ❤️ Best regards, The Management Team
   

   Is this helpful?

   Report
10. F

    Francisco

    Los Angeles

    5 reviews

    4.0

    5 reviews

    Dined on November 11, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    It is a nice experience but I looks with the time the service and quality has been going in the wrong direction servers don’t take the orders right and cleanings is not as used to be, our table has a residue that wasn’t clened before to cook the food.
    

    Benihana - Encino, CAResponded on November 12, 2024

    Thanks for the feedback, Francisco! We appreciate your honesty and understand that your recent experience at Benihana - Encino was not up to your expectations. We're sorry to hear that our service was not up to par, and we're sorry for any inconvenience caused. We're committed to improving our service and your dining experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the chance to serve you better in the future. Best regards, The Management Team
    

    Is this helpful?

    Report