Benihana - Farmington Hills, MI

Benihana - Farmington Hills, MI reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Ken

   Detroit2 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   This was my worst visit to Benihana. The service was extremely slow and the food was subpar at best. I ordered the Chef's Choice and the steak was like chewing on leather, and the chicken was dry. The only thing that was awesome was the fried rice. Even with the Birthday coupon the bill was over $68.00 plus tip. We were overcharged twice for the fried rice. Just not an experience I will remember .
   

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2. D

   Desi VIP

   Detroit6 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   I was there from 6pm till 8:30. Totally unacceptable. Raised prices with less food. Barely any cooks. Restaurant was dirty. I usually love coming here since I was a kid, don't know if I will be coming back.
   

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3. K

   Kyaan

   Detroit1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Had reservation took almost two hours to eat. They had to move our table because the grill wasn't on after the brought out the salads. Menus, plates and silver was nasty. They did discount our meal
   

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4. P

   PRESTON

   Detroit1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I went to Benihana in Northville last night. All was well, but after the protein was served, the chef left and the waitress came with to go bags. Literally within 5 mintes, busboys came clearing things and tried to take my plate AS I WAS EATING!! Is this how it's supposed to be, stay for show but leave immediately after?? First and last time going... Total time seated less than 45 minutes. For context, RSVP was 645. Seated just after 7pm with 6 other people at table. Literally walked out the door at 752pm. To add insult to injury, I had a gift card for $75, the waitress said it only was $70, then left it on table after paying. I had to beg for ice cream that was part of the meal, which wasn't even offered to me. The chef Victor, was awesome, but the other services did not match the price of experience.
   

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5. M

   Melvin

   Detroit6 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food! Great service! Great experience! Both our chef and server did a great job!
   

   Benihana - Farmington Hills, MIResponded 6 days ago

   Hey Melvin, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the food, service, and overall experience at Benihana - Farmington Hills, MI. We always aim to provide the best for our guests, and your feedback lets us know we're on the right track. We noticed your rating on value and we appreciate your honesty. We always aim to offer the best quality at a competitive price and your feedback helps us do just that. We look forward to welcoming you back soon! Best regards, The Management Team
   

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6. J

   June

   Detroit10 reviews

   5.0

   Dined on April 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a tad bit early for our 3 pm reservation however, it did not take long at all to be seated. We were 1 of 2 couples seated at the hibachi grill area. Our hostess was great and our chef was even better. Hibachi Colossal shrimp was delicious along with a paired Sangria. Benihana never disappoints!!!
   

   Benihana - Farmington Hills, MIResponded on May 2, 2025

   Hi June, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your time at Benihana - Farmington Hills, MI, especially the hibachi grill area and the sangria. It's always a pleasure to serve our guests and we're glad that you found our team to be great. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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7. E

   Erika

   Detroit1 review

   2.0

   Dined on April 23, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Not what it used to be, the chef and food was mediocre
   

   Benihana - Farmington Hills, MIResponded on April 25, 2025

   Thanks for the feedback, Erika. We're sorry to hear that your experience at Benihana - Farmington Hills, MI didn't meet your expectations. We're committed to providing excellent service and delicious food, so we're disappointed to hear that we fell short during your visit. Your comments will be shared with our team as we continuously strive to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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8. K

   Krys

   Detroit1 review

   1.0

   Dined on April 23, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   They did not celebrate a birthday we were having even though I noted the reservation and also told them at the table. Service was lacking and we had to ask the manager to get started with water after waiting for 10 minutes or more. Poor customer service unfortunately, food was decent but overall ranking was disappointing.
   

   Benihana - Farmington Hills, MIResponded on April 24, 2025

   Thanks for the review, Krys. We're truly sorry to hear that your experience at Benihana - Farmington Hills, MI did not meet your expectations. We understand how special occasions like birthdays are and we regret that we were unable to make this memorable for you. We also apologize for the delay in service you experienced. We're always striving to provide the best experience for our guests and your feedback is invaluable in helping us do that. We hope you'll give us another chance to make it up to you in the future. Best regards, Benihana - Farmington Hills, MI Management Team
   

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9. C

   Chandra VIP

   Detroit41 reviews

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 5

   The food made my stomach hurt so bad. I normally eat Benihana at least once every 2 to 3 months and I’ve never had an issue like this will not be coming back to Benihana anytime soon. This made me feel super uncomfortable. Once I got home it was definitely a temperature issue With the food, which is why I was not feeling well and sick!
   

   Benihana - Farmington Hills, MIResponded on April 23, 2025

   Thanks for the feedback, Chandra! We're sorry to hear that your recent visit to Benihana - Farmington Hills, MI didn't meet your expectations. We take your experience with our food very seriously and we apologize if it made you feel uncomfortable. We're glad you enjoyed our service, but we understand that the food is just as important. Your feedback is invaluable and will help us improve. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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10. T

    Terrence VIP

    Detroit2 reviews

    2.0

    Dined on April 20, 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    Over the years the pricing of the food has good up but it is still the same tricks. A kids meal is over $20. The experience is getting old.
    

    Benihana - Farmington Hills, MIResponded on April 23, 2025

    Thanks for the feedback, Terrence. We're sorry to hear that you've experienced consistent pricing issues over the years. We understand your concern about our kids meal and assure you that we strive to provide a fair and enjoyable experience for all our guests. We appreciate your honesty and will take your comments into consideration as we continuously strive to improve. We hope to have the opportunity to serve you again and provide a better dining experience.
    

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