Benihana - Fort Lauderdale, FL

Review summary

1. H

   Hutchins

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was good , the drinks were excellent, the service was good
   

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2. D

   David

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience Jeff our chef was very entertaining
   

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3. M

   Missy

   Dallas

   15 reviews

   5.0

   15 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely love Benihana’s. I know that the franchise reputation has gone downhill, but not this one. We had a wonderful time and the food is always consistently delicious 🤤 . Give them a try.
   

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4. J

   Jasmin

   Fort Lauderdale

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Server was horrible didn’t sing happy birthday or give the proper food to my child will not be coming back
   

   Benihana - Fort Lauderdale, FLResponded 1 day ago

   Hi Jasmin, we're really sorry to hear about your experience at Benihana - Fort Lauderdale, FL. It's disappointing to know that you didn't receive the special treatment that we strive for, especially on such a special occasion. We want all of our guests to feel celebrated and well taken care of, and it's clear we missed the mark this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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5. M

   Marc Edwine

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience this place very nice all the team very friendly
   

   Benihana - Fort Lauderdale, FLResponded 2 days ago

   Hi Marc, We're delighted to hear that you had a great experience at Benihana - Fort Lauderdale, FL. Your kind words about our team's friendliness are greatly appreciated. We're thrilled that you enjoyed our food and service. We look forward to serving you again soon. Thanks for your high ratings!
   

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6. R

   Rafael

   Fort Lauderdale

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb service and wonderful staff ! Loved it ! Very convenient.,
   

   Benihana - Fort Lauderdale, FLResponded 2 days ago

   Thanks for the review, Rafael! We're thrilled to hear that you enjoyed the service and our staff at Benihana - Fort Lauderdale, FL. We strive to provide our guests with the best dining experience possible, and it's always rewarding to hear when we've succeeded. We're glad you found our location convenient and that you loved your visit. We look forward to welcoming you back soon!
   

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7. V

   Vanessa

   Fort Lauderdale

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was fun and the food was delicious. This location has a beautiful view of the intracoastal. Great place for birthday dinner!
   

   Benihana - Fort Lauderdale, FLResponded 5 days ago

   Hello Vanessa, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your birthday dinner at Benihana - Fort Lauderdale, FL. It's fantastic that our staff made your experience even more enjoyable and that you enjoyed the view of Intracoastal Waterway. We always strive to provide a memorable dining experience for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back for more special occasions! Best, The Management Team
   

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8. A

   Anna

   Fort Lauderdale

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Food was good..little pricey.. Service was the WORST... Every table that was seated after us was waited on before a server even came to our table. We think it was that the BAR server was given our table and was NOT able to do the JOB. We had to keep complaining to the front desk. finally chef came and cooked our food. The table had (3) birthdays... NO BIRTHDAY acknowledgement as the other tables had. No candles in our ice cream.. just VERY disappointed.. will not recommend.
   

   Benihana - Fort Lauderdale, FLResponded 5 days ago

   Hello Anna, We're sorry to hear about your experience at Benihana - Fort Lauderdale, FL. It's disappointing to know that our service did not meet your expectations, especially on such a special occasion. We apologize for the confusion regarding your table's status and the lack of birthday acknowledgement. We also regret that you found our prices to be high. We strive to provide excellent service and delicious food, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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9. J

   Joe

   VIP

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Was there on a Wednesday night and they only had 3 chef's and 1 waiter. there were only 3 tables in the whole place when we arrived and not only was service HORRIBLE, but my party was seated in a BOOTH with who were being loud and obnoxious the whole time. Not to mention when we walked in, there is an armed security guard which really makes you wonder what kind of area you are in. We were at our table for 45 minutes before the chef showed up when there were not that many tables occupied that night
   

   Benihana - Fort Lauderdale, FLResponded 5 days ago

   Thanks for visiting us, Joe. We're truly sorry to hear about your experience at Benihana - Fort Lauderdale, FL. It's disappointing to hear that we didn't meet your expectations, especially with regards to the service and the overall atmosphere. We understand how important it is to have a pleasant dining environment and we apologize for any inconvenience caused. We're taking your feedback seriously and will use it to improve our service and dining experience. We hope you'll give us another chance to make it right in the future. Best regards, Benihana - Fort Lauderdale, FL Management Team
   

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10. K

    Katrina

    VIP

    Fort Lauderdale

    12 reviews

    1.0

    12 reviews

    Dined on January 5, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    This place has really gone to trash! Many years ago we used to frequent this place and last night reminded me of why we stopped! If I could give 0 stars I would. I definitely will not be back!
    

    Benihana - Fort Lauderdale, FLResponded on January 6, 2025

    Hi Katrina, We're truly sorry to hear that your recent experience at Benihana - Fort Lauderdale, FL didn't live up to the standards you've come to expect from us. It's disappointing to hear that you felt the service and food were lacking, and we appreciate your feedback as it helps us identify areas where we can improve. We're committed to providing the best dining experience for all our guests and your feedback is invaluable in this process. We hope you'll give us another chance to turn your experience around. Best regards, Benihana - Fort Lauderdale, FL Management Team
    

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