Benihana - Houston - Downtown, TX

Benihana - Houston - Downtown, TX reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. G

   Gregg

   Dallas3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a table of 10 friends at Benihana‘s. We were treated really well by the support staff. The waiter and the cook were exceptional. It was a great night.
   

   Benihana - Houston - Downtown, TXResponded 2 days ago

   Hey Gregg, Thank you so much for your wonderful review! We're thrilled to hear that you and your friends had a great time at Benihana - Houston - Downtown, TX. It's always our pleasure to provide exceptional service and it's great to hear that our team made your evening memorable. We look forward to welcoming you back soon! Best Regards, Benihana - Houston - Downtown, TX Management Team Hey Gregg, Thank you so much for your wonderful review! We're thrilled to hear that you and your friends had a great time at Benihana - Houston - Downtown, TX. It's always our pleasure to provide exceptional service and it's great to hear that our team made your evening memorable. We look forward to welcoming you back soon! Best Regards, Benihana - Houston - Downtown, TX Management Team
   

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2. J

   Joe

   Houston1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter and cook Duam was fantastic. We love benihanas as always we do
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   Thanks for the review, Joe! We're thrilled to hear that you had a fantastic experience at Benihana - Houston - Downtown, TX. It's wonderful to know that you love our restaurant and we're glad that you had a great time with us. We strive to provide excellent service and delicious food, and your feedback is a testament to our efforts. We look forward to serving you again soon.
   

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3. N

   Nikki

   Dallas1 review

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was exceptional. Prepared to order and the service was wonderful. Thank you!!
   

   Benihana - Houston - Downtown, TXResponded on March 31, 2025

   Thanks for the review, Nikki! We're thrilled to hear that you enjoyed your dining experience at Benihana - Houston - Downtown, TX. It's great to know that our prepared meals and wonderful service met your expectations. We strive to provide exceptional food and service, and your feedback is a testament to our efforts. We look forward to serving you again soon!
   

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4. T

   Twanna

   Houston2 reviews

   3.0

   Dined on March 27, 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 5

   Chicken fried rice- rice and chicken was dry Zucchini- over cooked Dumplings-cold
   

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   Benihana - Houston - Downtown, TXResponded on March 28, 2025

   Hello Twanna, Thank you for taking the time to share your feedback with us. We're really sorry to hear that your dining experience with us didn't meet your expectations. We take pride in our food and it's disappointing to hear that you found our chicken fried rice, rice and chicken, and zucchini to be dry, overcooked, and cold. We also apologize for the lack of flavor in the dumplings that you received. We appreciate your comments and will definitely use them to improve our offerings. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Houston - Downtown, TX Management Team
   

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5. A

   Ann VIP

   New York City4 reviews

   5.0

   Dined on March 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome birthday experience. The food and service were excellent.
   

   Benihana - Houston - Downtown, TXResponded on March 28, 2025

   Thanks for the review, Ann! We're thrilled to hear that you had an awesome birthday experience at Benihana - Houston - Downtown, TX. It's fantastic to know that you enjoyed our food and service. We always strive to provide the best for our guests, and your kind words are a testament to that. We look forward to serving you again soon. Best regards, The Management Team
   

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6. J

   Johnnie

   Austin9 reviews

   4.0

   Dined on March 24, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   There was nothing bad or outstanding. Just an okay experience for the price.
   

   Benihana - Houston - Downtown, TXResponded on March 26, 2025

   Thanks for visiting us, Johnnie. We're sorry to hear that your experience at Benihana - Houston - Downtown, TX didn't quite hit the mark. We strive to provide excellent food and service, so we're disappointed to hear that you felt it wasn't worth the price. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right.
   

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7. OT

   OpenTable Diner

   Houston3 reviews

   3.0

   Dined on March 22, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   We waited for an hour past our reservation time to be seated with small children and a woman who we told to the hostesses needed to be home a by a certain time for a medical shot. I do not understand what the point of a reservation is if we have to wait for an hour to be seated. We were very disappointed and the hostesses just kept telling us that you’re not the ones to take the reservations and there were many tables in front of us.
   

   Benihana - Houston - Downtown, TXResponded on March 24, 2025

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Houston - Downtown, TX. We understand how frustrating it can be to wait, especially when you have a reservation, and we apologize for the inconvenience. We're glad to hear that you enjoyed the food and found our service satisfactory, but we understand that it was not up to our usual standards. We appreciate your understanding and patience, and we hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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8. P

   Phillip

   Las Vegas6 reviews

   3.0

   Dined on March 21, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Just not the typical Benihana experience we are used to going to other locations across the country. Rushed service and lacking atmosphere.
   

   Benihana - Houston - Downtown, TXResponded on March 24, 2025

   Hey Phillip, We're sorry to hear that your recent experience at Benihana - Houston - Downtown, TX didn't meet your expectations. We appreciate your feedback on the service and atmosphere, and we're always looking for ways to improve. We hope you'll give us another chance to provide the type of experience you've come to expect from us. Best, The Management Team
   

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9. T

   Terrell

   Houston2 reviews

   1.0

   Dined on March 18, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   It took 30 mins to get a drink…..I asked for my food to be spicy, the order wasn’t put in that way and the chef couldn’t understand what I was saying. I eventually just gave up on it
   

   Benihana - Houston - Downtown, TXResponded on March 19, 2025

   Dear Terrell, I'm really sorry to hear about your experience! That definitely sounds frustrating. We always want to get everything just right for our guests, so I appreciate you bringing this to our attention. We'll work on improving communication with our staff to ensure your preferences are met next time. I hope you’ll give us another chance to make it right!
   

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10. OT

    OpenTable Diner

    Chicago1 review

    5.0

    Dined on March 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The manger and the server with the cool eyeshadow was amazing had very good energy and always check up on us the food was great we had a very good experience
    

    Benihana - Houston - Downtown, TXResponded on March 21, 2025

    Dear Guest! Thanks for the review! We're thrilled to hear that you had a great experience at Benihana - Houston - Downtown, TX. It's wonderful to know that our team's energy and the quality of our food made a positive impression on you. We appreciate your kind words and look forward to serving you again soon.
    

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