Benihana - Houston - Downtown, TX

Review summary

1. l

   loves2eat

   Houston5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience! My only tip is to not be late. We walked in 7 mins after our reservation time bc of traffic and confusion in the parking garage and were told grumpily that they were about to give away our table! Other than that, everything was perfect!
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   Dear Guest! We're thrilled to hear that you had a great experience at Benihana - Houston - Downtown, TX! It's wonderful to know that you enjoyed our food and service. We're sorry for the initial confusion regarding your table, but glad that you understood that it was due to circumstances beyond our control. Your feedback is appreciated and we're looking forward to your next visit. Best, The Management Team
   

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2. OT

   OpenTable Diner

   San Antonio3 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was very decent great job I will be back again
   

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3. J

   Jarod

   New York City1 review

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lulu was the sweetest server ever and we loved everything about our experience.
   

   Benihana - Houston - Downtown, TXResponded on March 4, 2025

   Hello Jarod, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Houston - Downtown, TX. It's always a pleasure to know that our team's service met your expectations. We're also glad to hear that you loved everything about your visit, from the food to the ambiance. We noticed your rating on value and we appreciate your honesty. We're always looking for ways to improve and your feedback is invaluable to us. We hope to see you again soon! Best Regards, The Management Team
   

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4. P

   Priscilla

   Houston3 reviews

   2.0

   Dined on February 26, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   The chef was great, it’s been the second time we’ve gone and not received our full 6 courses and been rushed out, to the point I was charged for someone who was not with our groups meal. We were made to wait for drinks to a point we didn’t even want it. I really wanted to like it but ugh. Sadly I think I will take my business elsewhere
   

   Benihana - Houston - Downtown, TXResponded on March 7, 2025

   Hey Priscilla, We're really sorry to hear about your recent experience at Benihana - Houston - Downtown, TX. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations this time. We understand that you felt rushed and that you weren't given the full course of your meal. We also apologize if you felt that you were charged for someone else's meal. We strive to provide a balanced experience, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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5. OT

   OpenTable Diner

   Houston2 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   the experience was good but i am not pleased with the fact that i have now visited this location 3 times and umi have requested a certain chef and was not giving that. i didn’t complain or make a big deal but i am a repeat customer and i am always visiting here. i was not happy about this. and not to mention my food was not at all what i wanted. i was told by a manager to come during the week i did that and still was not able to get the chef i requested. i have waited and watched as he walked by to go to a completely different table. they need to do better if i request someone that’s because i know my food will be correct and the food cost too much to not enjoy it.
   

   Benihana - Houston - Downtown, TXResponded on March 2, 2025

   Dear Guest! Thank you for your feedback. We're glad you enjoyed your experience at Benihana - Houston - Downtown, TX. However, we're sorry to hear about your recent visits and the mix-up with the requested chef. We strive to provide the best service and food, and it's clear we missed the mark. Your feedback is invaluable and will be used to improve our service. We hope to provide you with the experience you deserve in the future. Best, The Management Team
   

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6. K

   Kamesha

   Dallas2 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   The floor was greasy as you walk on the tiled portion of the restaurant. Our server was great! Food was standard and a bit salty but satisfied my hibachi craving.
   

   Benihana - Houston - Downtown, TXResponded on February 24, 2025

   Thanks for the feedback, Kamesha! We're glad to hear that you enjoyed our service and the hibachi cuisine at Benihana - Houston - Downtown, TX. We apologize if the floor felt a bit greasy. We strive to provide a clean and comfortable environment for our guests, and we'll certainly look into this issue. We appreciate your understanding and look forward to serving you again soon!
   

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7. D

   Dora

   Houston1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had an extremely long wait at this restaurant. It took an hour just to be seated (even with reservation), and then another hour before the chef even started cooking. The wait time was unacceptable, and the overall experience was frustrating. Definitely not worth the time."
   

   Benihana - Houston - Downtown, TXResponded on February 16, 2025

   Thanks for visiting us, Dora. We're truly sorry to hear about your recent experience at Benihana - Houston - Downtown, TX. We understand how frustrating a long wait can be and we apologize for the inconvenience it caused you. We strive to provide our guests with a seamless dining experience and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the experience you deserve. Best, The Management Team
   

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8. J

   Justin

   Houston1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Was okay, on average be ready to spend $120-$250 per two people, was not my favorite restaurant but was great as a date spot
   

   Benihana - Houston - Downtown, TXResponded on February 16, 2025

   Hi Justin, We appreciate you taking the time to share your feedback with us. We're glad to hear that you found our restaurant to be a good spot for a date. We understand that you found our prices to be on the higher side and we're sorry if this affected your overall experience. We're constantly working on improving our services and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and provide a better experience. Thank you once again for your review. Best regards, Benihana - Houston - Downtown, TX Management Team
   

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9. P

   Priscilla

   Las Vegas7 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was excellent as well as our chef. This was the first time I went that I didn’t have consistent service with drink refills, etc.
   

   Benihana - Houston - Downtown, TXResponded on February 17, 2025

   Thanks for visiting us, Priscilla! We're thrilled to hear that you enjoyed the food and found our chef to be excellent. We're sorry to hear that you experienced inconsistent service and drink refills. We appreciate your feedback and will certainly work on improving our service. We look forward to serving you again at Benihana - Houston - Downtown, TX.
   

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10. R

    Ramiro Hernandez

    Los Angeles1 review

    5.0

    Dined on February 14, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    We have always celebrated our success at this place and when i tell you they don’t disappoint i mean it . The Benihana trio is by far my favorite. I will definitely be back to celebrate more often.
    

    Benihana - Houston - Downtown, TXResponded on February 15, 2025

    Thanks for the review, Ramiro Hernandez! We're thrilled to hear that you chose Benihana - Houston - Downtown, TX for your celebrations and that you've enjoyed the Benihana trio. We always strive to provide the best service, and we're glad to know we hit the mark for you. Looking forward to welcoming you back soon for more memorable experiences!
    

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