Benihana - Lombard, IL

Review summary

1. M

   Mrs. Mary

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Service was excellent, they know how to make you feel welcomed. Drinks were great and food was delicious. I will be coming back soon with family and friends.
   

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2. M

   Monica

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It’s was Valentine’s Day weekend so it was crowded so we chose to just sit in the bar area. Food came out fast and drinks were good. Had a nice time.
   

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3. E

   Eric

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Our server got several things wrong and never brought us the drinks we’d ordered.
   

   Benihana - Lombard, ILResponded today

   Thanks for the review, Eric! We're glad to hear that you enjoyed our food, but we're sorry to hear that you had a less-than-perfect experience with our service. We strive to provide a positive and memorable experience for all our guests, and we're disappointed to hear that we fell short in this instance. We'll certainly take your feedback into account as we continuously work to improve. We hope you'll give us another chance to serve you better in the future. Best wishes, Benihana - Lombard, IL Management Team
   

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4. T

   Tod

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Our server never came to see us ONCE. I had to stand up find a water pitcher and refill my own water.
   

   Benihana - Lombard, ILResponded today

   Thanks for visiting us, Tod. We're truly sorry to hear about your experience at Benihana - Lombard, IL. It's clear that we fell short in meeting your expectations, especially with the service you received. We understand how frustrating it can be to wait for your server to acknowledge you, and we apologize for this. We are taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide the quality experience you deserve. The Management Team
   

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5. R

   Robert

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lived up to the hype, food fabulous. Service fantastic !
   

   Benihana - Lombard, ILResponded today

   Thanks for visiting us, Robert! We're thrilled to hear that you enjoyed your experience at Benihana - Lombard, IL. It's fantastic to know that our food and service lived up to your expectations. We strive to provide our guests with a fantastic dining experience, and your feedback lets us know we're on the right track. We appreciate your kind words and look forward to serving you again soon.
   

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6. J

   Jera

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Have always wanted to go to Benihana. I lived in Japan for 6 years so am a fan of tepanyaki. My husband and I chose seating in the bar area since it was just the two of us. We were seated in a quiet, intimate area next to windows overlooking the snow covered Japanese garden. Beautiful view despite the urban setting! We selected meals from the specialties section of the menu - excellent value for what you get: grilled filet mignon, veggies, shrimp, lobster with soup, salad, green tea and sherbet! The food was fantastic! Grilled to perfection with ginger and garlic sauce and a mustard sauce for added umami. Delicious! You don’t have to be seated at the communal grill with a view of the chef for an excellent meal. Can’t wait to go back!!
   

   Benihana - Lombard, ILResponded today

   Thanks for the review, Jera! We're thrilled to hear that you and your husband had a wonderful experience dining with us at Benihana - Lombard, IL. It's great to know that you enjoyed our specialties, especially the grilled filet mignon, veggies, shrimp, lobster with soup, salad, green tea and sherbet! We're also glad that you found the food to be fantastic and the presentation to be delicious. We're glad you enjoyed the view from the bar area as well. We can't wait to welcome you back!
   

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7. K

   Kathi

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The waitress had no idea how to explain the menu. The food was disguising!! Will NEVER go back & will tell everyone that what a horrible experience it was.
   

   Benihana - Lombard, ILResponded today

   Thanks for the review, Kathi. We're truly sorry to hear that your experience at Benihana - Lombard, IL didn't meet your expectations. It's clear that we fell short in explaining our menu and the flavors in our dishes. We assure you that we take your feedback seriously and will work on improving our service. We hope you'll give us another chance in the future. Best regards, The Management Team
   

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8. S

   Suzanne

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   More than just great food, but also a good show! Made a special occasion even better!
   

   Benihana - Lombard, ILResponded 1 day ago

   Hi Suzanne, we're thrilled to hear that you had a fantastic experience at Benihana - Lombard, IL! It's wonderful to know that both our food and show made your special occasion even more memorable. We strive to make every visit a memorable one and your feedback is greatly appreciated. We look forward to serving you again soon! Best regards, Benihana - Lombard, IL Management Team
   

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9. c

   carol

   VIP

   Dallas

   27 reviews

   5.0

   27 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious as always I got hibachi steak and chicken fried rice and loved it. The chef was entertaining and we asked for extra garlic butter and it was no problem thanks.
   

   Benihana - Lombard, ILResponded today

   Hi Carol, We're thrilled to hear that you enjoyed your meal at Benihana - Lombard, IL! It's fantastic to know that our hibachi steak and chicken fried rice hit the mark for you. We're also glad that our chef's performance added to your experience. We appreciate your understanding about the extra garlic butter and we look forward to your next visit. Best, The Management Team
   

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10. T

    Tajuana

    Chicago

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We enjoyed, as usual. The food was delicious and the ambiance was relaxing.
    

    Benihana - Lombard, ILResponded 2 days ago

    Hi Tajuana, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Lombard, IL. Your kind words about our delicious food and relaxing ambiance truly made our day. We strive to provide an exceptional dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back soon! Best regards, The Management Team
    

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