Benihana - Mall of America, MN

Review summary

1. D

   Dyeisha

   Minneapolis

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was enjoyable no issues this evening. The manager working that night did a great job to see that we didn’t run into any problems like in the past dining experiences.
   

   Benihana - Mall of America, MNResponded today

   Thanks for the review, Dyeisha! We're thrilled to hear that you had an enjoyable dinner at Benihana - Mall of America, MN. It's always our goal to provide a smooth and enjoyable dining experience for our guests. We're sorry to hear about any issues you may have experienced, and we appreciate your understanding. We'll certainly work on improving our service so that no guest has to experience a similar experience in the future. We look forward to serving you again soon.
   

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2. T

   Tommy

   Minneapolis

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time, and the hibachi style was so much fun!
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hi Tommy, Thank you so much for your wonderful review! We're thrilled to hear that you had a great time at Benihana - Mall of America, MN and that you enjoyed our unique hibachi style. We always strive to provide a memorable dining experience for our guests. We noted your rating on value and we truly appreciate your feedback. We're always looking for ways to improve our service and your input helps us do just that. Thank you again for your support and we hope to see you again soon! Best regards, The Management Team
   

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3. h

   heidi

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Terrible service. Server dropped plates on our shoes. Bones in our fried rice. Our chef didn’t speak to us and our server was unattentive.
   

   Benihana - Mall of America, MNResponded today

   Thanks for the feedback, Heidi. We're truly sorry to hear about your experience at Benihana - Mall of America, MN. It's disappointing to know that we didn't meet your expectations, especially with the service you described. We take pride in our customer service and we're sorry we fell short this time. We will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right. Best Regards, The Management Team
   

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4. J

   Joseph

   Minneapolis

   1 review

   1.0

   1 review

   Dined on January 5, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   A subpar experience, especially for the money. Costs here have gone up considerably which is less of a problem than the service we got. The server seemed overstressed dealing with another very large group and there was noticeable tension between him and the chef. Drinks were slow to arrive, even a soda took time to refill and my wife’s iced tea she had to ask multiple times for. The soup arrived while the fried rice was already cooking, the salad was well after. The Chef wasn’t much of a showsman with limited skill and it seemed like her tools were dull, the knife wasn’t going through smoothly.
   

   Benihana - Mall of America, MNResponded on January 7, 2025

   Hi Joseph, We're truly sorry to hear about your experience at Benihana - Mall of America, MN. We strive to provide the best service and it's clear we fell short during your visit. We understand how important timely drinks and service are and we apologize for the delay. We're also sorry to hear that you found our chef's presentation lacking. We take all feedback seriously and will address these issues internally. We hope you'll give us another chance to provide a better experience. Best, The Management Team
   

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5. S

   Stormy

   Minneapolis

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing Food ! Great atmosphere! Kids loved the Food , Fire Show . Great drinks and service ! Glad we went and experienced it! Definitely recommend!
   

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   Benihana - Mall of America, MNResponded on January 6, 2025

   Thanks for visiting us, Stormy! We're thrilled to hear that you and your family had a wonderful experience at Benihana - Mall of America. It's fantastic to know that our food, atmosphere, and service met your expectations. We're especially glad that you and your kids enjoyed the food, the Fire Show, and our drinks. Your recommendation means a lot to us. We look forward to welcoming you back soon!
   

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6. B

   Brie

   Minneapolis

   11 reviews

   5.0

   11 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal!! We all enjoyed it so much!! I would highly recommend!
   

   Benihana - Mall of America, MNResponded on January 6, 2025

   Thanks for the review, Brie! We're thrilled to hear that you and your group had a great dining experience at Benihana - Mall of America, MN. It's wonderful to know that you all enjoyed our meal and would highly recommend us. We appreciate your kind words and look forward to serving you again soon!
   

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7. J

   Jessica

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined on January 3, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Made a reservation for 2:00 In the afternoon for lunch, however, the lunch menu has been discontinued. Would have been nice to know upon making the reservation. Taking dinner prices at 2:00 Plus the additional 20% service fee, which is not your gratuity. This was a ridiculously overpriced lunch with subpar service.
   

   Benihana - Mall of America, MNResponded on January 6, 2025

   Hey Jessica, We're sorry to hear about your recent experience at Benihana - Mall of America, MN. We understand that it can be frustrating to have a reservation and not be able to choose from our lunch menu. We apologize for any confusion about our lunch menu's availability. We're also sorry to hear that you found our service to be subpar. We strive to provide excellent service and it seems we fell short during your visit. Your feedback is valuable to us and we will certainly look into this matter. We hope you will give us another chance to make your dining experience better. Best, The Management Team
   

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8. K

   Kathleen

   Minneapolis

   8 reviews

   1.0

   8 reviews

   Dined on January 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Waited forever for the chef, drinks took a long time and refills, forget about them! Received about 5 pieces of chicken while others got an entire breast. Chef forgot one fried rice which had to com e out from back. We asked a question about the tab and were treated with a sassy "WHA5?". Bathroom was disgusting and it was my birthday, never asked if I wanted them to sing and they forgot to add my fee which held us up waiting another 15 minutes. We will NOT be going back or telling others to go here. Has really gone downhill!
   

   Benihana - Mall of America, MNResponded 7 days ago

   Kathleen, we're truly sorry to hear about your experience. This is not the standard we strive for, especially on your birthday. Your feedback is invaluable, and we will address these issues with our team to ensure improvements. Thank you for sharing your thoughts with us. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. J

   J Elias

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on January 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   El servicio del Chef de tepanyaki Guillermo fue buenísimo , el servicio de la mesera no tan bueno , nos trajo los edamames que eran una entrada hasta el final casi con el postre , el postre nos lo trajeron sin helado y sin crema batida tuvimos que pararnos a reclamar para que nos lo sirvieran correctamente , nada de esto se Justifica aún que éramos un grupo de 9 pues fue la única entrada y el Único postre
   

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10. C

    Caitlin

    Denver

    1 review

    1.0

    1 review

    Dined on January 2, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    They wanted us to keep the stroller at the front where nobody was supervising.
    

    Benihana - Mall of America, MNResponded 6 days ago

    Dear Caitlin, we apologize for the inconvenience and thank you for bringing this to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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