Benihana - Memphis, TN

Benihana - Memphis, TN reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Myesha

   Memphis/West TN1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 5

   I patronize Benihana it’s very often and this is beyond the worst experience I’ve ever had. My teams were so excited to take me out for Mother’s Day and they chose Benihana’s because they know that’s my favorite place to eat. Reservation was at 6:30. We wasn’t seated until 830pm and the cook didn’t come out until 930pm. I was very disappointed in the service. I was hungry. I was tired. I had work. My son has school. We were literally over it so after the food was cooked, we just immediately had them to pack it up. I would never go to Benihana’s on a holiday so unorganized.
   

   Benihana - Memphis, TNResponded 5 days ago

   Thanks for the review, Myesha. We're truly sorry to hear about your recent experience at Benihana - Memphis, TN. We understand how important your family time is and we regret that we didn't meet your expectations. We apologize for the delay in seating and the lack of service you experienced. We're glad to hear that you enjoyed the food and we'll certainly use your feedback to improve our service. We hope you'll give us another chance to make your next visit a more pleasant one.
   

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2. S

   Stephen

   Memphis/West TN2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I took my wife to Benihana on Mother's Day and the experience was a complete disaster. I found out that a reservation made on OpenTable was worthless. We arrived in time for our 6:30pm reservation but got seated about 7:40pm. We then sat at a communal table/grill for two hours before the chef arrived! It was 10:00pm before we got our food, and mine was seafood that was dangerously undercooked. The chef was clumsy and amateurish. The waitress disappeared for long stretches and we had to track her down in the restaurant to get our water glasses refilled and to get our check at the end of the meal. We will never go back to this restaurant.
   

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3. T

   Tiberius

   Norfolk/Suffolk2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Totally the worst experience I ever had at a restuarant. In short, had reservations for 6pm and ended up leaving at 10:30pm. When my party of 3 arrived, we checked in and ended up waiting an hour and a half before being seated. After asking at the 30 minute mark, was told even though they have a reservation system, its 1st come 1st serve (should of been something we were told in the beginning). After finally sitting down, the chief didn't make it to the table to make the food until another hour and a half because they over booked and had too many tables booked and not enough Chiefs to cover them, but wait, that's not all, the staff didn't prepare the table so we ended up waiting another 10 minutes for the grill to get hot once the Chief arrived, the Chief wasn't happy because of this. The order wasn't inputted correctly, which once again prolonged the food being cooked which ultimately ended up having us getting our food around 10:30 which at that point everyone was tired and just got to go boxes. This restaurant is poorly managed, and no one should go unless they have about 5 hours to waste.
   

   Benihana - Memphis, TNResponded 5 days ago

   Thanks for the feedback, Tiberius. We're deeply sorry to hear about your experience at Benihana - Memphis, TN. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We understand how frustrating it can be to have a reservation and still wait an hour, especially when you're hungry. We also regret the confusion with the order and the delay in cooking your food. We assure you that we're taking your comments seriously and will work on improving our reservation system and staff efficiency to prevent such issues in the future. We hope you'll give us another chance to provide you with the quality experience you deserve.
   

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4. J

   Jennifer

   Memphis/West TN2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We arrived at 5:45 for a 6:00 reservation. We were seated at 7:30, salad came at 8:30, entrees about 9:15, left about 10:00. Even though they were way overbooked, Open table still showed tables available - serious disconnect in the reservation system. The service was terrible. We had to go to the bar to get our own water and re-fills, bus our own table of used dishes and glasses, get our own napkins. Of course there was auto-grat included on a 5 person group. Our experience was not unique. Everyone was having the same complaints. They do not have their act together. The food was passable, but not great. Certainly not good enough to make up for the terrible service
   

   Benihana - Memphis, TNResponded 4 days ago

   Thanks for the feedback, Jennifer. We're sorry to hear about your experience at Benihana - Memphis, TN. It's disappointing to know that we fell short of your expectations in terms of service and timing. We understand how frustrating it must have been to wait for your table, experience issues with the reservation system, and not receive the level of service you expected. We take your comments seriously and will use them to improve our operations. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, Benihana - Memphis, TN Management Team
   

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5. S

   SaraYunnah

   Memphis/West TN1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent customer service! The food was absolutely delicious
   

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6. C

   Cal

   Memphis/West TN1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Had to wait 90 minutes for a 7:00 reservation. Bartender and waitress were great but the noise level horrible. There were kids running around and they even took some Mothers Day prepacked macarons that were boxed up at an empty table for Sunday. The food was average at best.
   

   Benihana - Memphis, TNResponded 3 days ago

   Hey Cal, We're really sorry to hear about your recent experience at Benihana - Memphis, TN. We understand how frustrating it can be to wait for a reservation and we apologize for the noise level, we strive to create a comfortable atmosphere for all our guests. We're glad to hear that our bartender and waitress were able to assist you, but we're sorry that the food didn't meet your expectations. We appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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7. M

   Marcie

   Atlanta2 reviews

   5.0

   Dined on May 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great, the service, the food, and the atmosphere. It was a great way to celebrate Mothers Day
   

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8. L

   Luciana

   Memphis/West TN1 review

   1.0

   Dined on May 10, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   The server was friendly. However, the food was subpar and the chef did not give a good performance. With the prices being extremely expensive, the overall experience should have been phenomenal.
   

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9. S

   Sheneka

   Nashville1 review

   3.0

   Dined on May 10, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The staff were extremely friendly and service was decent despite them being pack. The quality was average in comparison to the cost. The appearance of the restaurant and taste of the food is not as appealing as I remember. Overall, I think the members of my party that had never been to Benihana enjoyed the show and was ok with the food.
   

   Benihana - Memphis, TNResponded 3 days ago

   Thanks for visiting us, Sheneka! We're glad to hear that our staff and the overall experience were friendly. We're sorry to hear that you found the quality and the value to be average compared to your past experiences at Benihana. We appreciate your feedback and will strive to improve in these areas. We hope to have the opportunity to welcome you back for a better experience. Best, The Management Team.
   

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10. J

    JaBrandhis VIP

    Memphis/West TN5 reviews

    5.0

    Dined on May 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food is always delicious!! Chef Cornelius makes sure everything is nice and clean before getting started and he cooks our food with care as he would his own food. Everything is always cooked right with flavor. Love Benihana for the quality and quantity of food we get! Best sushi in town!
    

    Benihana - Memphis, TNResponded 3 days ago

    Hello Ja Brandhis, Thank you for your glowing review! We're thrilled to hear that you enjoyed the quality and quantity of our food, especially our sushi. It's always our goal to provide you with a memorable dining experience, and we're glad to know we hit the mark during your visit. We look forward to serving you again soon at Benihana - Memphis, TN. Best wishes, The Management Team
    

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