Benihana - Memphis, TN

Review summary

1. M

   Michael

   Salt Lake City

   14 reviews

   1.0

   14 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   In almost all respects, this was a disappointing experience. The food was badly overcooked, leading us to believe that our order had been left on the grill for far too long. The meats were tough and dry, the rice was overdone. Only the vegetables were savory. The service was good, so we blame the kitchen. We hoped for better.
   

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2. p

   porsche

   Tulsa

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience waited 2 and half hours for a “chef”. They did not really care to entertain just cook the food and go as he was extremely busy which we felt bad for him. He told us he barely makes any money and had only 4 chefs for the whole place.
   

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3. A

   Alvin

   Memphis/West TN

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I usually love eating at Benihana. This time the food was lacking. No sauces for the vegetables or meat. No soy sauce at the table. The chef was ok not as entertaining as usual. I ordered salmon with avocado tarter sauce. The chef didn't have the sauce, he first said they didn't have any. He left and brought it back.. The salmon was dry and I also ordered steamed rice but didn't get it until I was almost done eating.
   

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4. A

   April

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservations for 12:30, go there early and was seated around 12:05. Did not have a chef come over until 1:15. Ordered an appetizer that came after the chef started cooking the food. Was charged for items we didn’t ordered, and then the manager had a bad attitude like he was mad that he had to work that day. 0/10 recommend.
   

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5. D

   Detricia

   Memphis/West TN

   7 reviews

   1.0

   7 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was the worse experience I’ve ever had! Reservations were at 7:45. Waited! Then seated, waited for 2 hours to be told we didn’t have a cook. I asked for the manager. He came over and his professionalism was the poorest I’ve seen in such a restaurant that should uphold standards. From our conversation it sounded like he wanted us to leave instead of wait any longer. He did not help or resolve the issue. Our entire table ended up leaving without having a meal. We were still charged for drinks. This staff needs some high quality training! Thank you for ruining our Christmas Eve!!
   

   Benihana - Memphis, TNResponded 1 day ago

   Hey Detricia, We're truly sorry for your experience at Benihana - Memphis, TN. It's disappointing to hear that your visit didn't meet expectations, especially on such a special occasion as Christmas Eve. We regret that the service was not up to par, and we understand how frustrating that must have been for you and your party. We take your feedback seriously and will address these issues with our team to ensure this doesn't happen again. We hope to have the opportunity to serve you better in the future. Best, Benihana - Memphis, TN Management Team
   

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6. L

   Linda

   Memphis/West TN

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server, Kaylia, and our hibachi chef took great care of us and were friendly and professional. It was Christmas Eve and I know they were exhausted, but you would never have known it.
   

   Benihana - Memphis, TNResponded 1 day ago

   Thanks for the feedback, Linda! We're thrilled to hear that you had a great experience with our team at Benihana - Memphis, TN. We always aim to provide friendly and professional service, and it's wonderful to hear that you felt that way. We understand that it was Christmas Eve and we're glad we could make it a memorable one for you. We noticed that you rated our value a bit lower and we appreciate your honesty. We're always striving to improve. We hope to see you again soon!
   

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7. M

   Misty

   Memphis/West TN

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good, but the waiting for the chef to start cooking was way too long. 1.5 hours sitting at the table before the chef even started cooking the meal.
   

   Benihana - Memphis, TNResponded 1 day ago

   Thanks for visiting us, Misty. We're glad to hear that you enjoyed the food at Benihana - Memphis, TN. However, we're sorry to hear about your wait time for the chef. We aim to provide quick and efficient service to all our guests, and we apologize for falling short in this instance. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon and provide a more positive experience.
   

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8. J

   Janet

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef C did a great job! Very funny I had a great time thank you
   

   Benihana - Memphis, TNResponded on December 16, 2024

   Hey, Janet! Thank you for leaving such a great review! We're thrilled to hear that you had a great time at Benihana - Memphis. It's always a pleasure to have our guests enjoy our food and service. We're delighted that you found our chef's humor to be entertaining. We look forward to welcoming you back soon! - The Management Team
   

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9. C

   Chadetra

   Memphis/West TN

   6 reviews

   2.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Waited 30+ minutes to be seated after my reseveration time. Then waited a hour+ for food. Manager made it clear he was not concerned with your issues. Was not a good experience, especially for the price paid. Not happy with my first time dining with Benihana.
   

   Benihana - Memphis, TNResponded on December 9, 2024

   Hello, Chadetra! We're truly sorry to hear about your experience at Benihana - Memphis. Waiting for your table and waiting for your food for such a long time is not the standard of service we aim to provide. We appreciate your feedback and we'll ensure this is addressed with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide the quality dining experience we're known for. Best regards, The Management Team
   

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10. T

    Tammy

    VIP

    Nashville

    8 reviews

    5.0

    8 reviews

    Dined on December 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Jose was our chef and he is the best❣️Our server was great. And the food out of this world. Tender chicken and steak with moist chicken fried rice. Can't wait to go back!!
    

    Benihana - Memphis, TNResponded on December 9, 2024

    Hey Tammy! Thank you for the glowing review! We're thrilled to hear that you had a great experience with us, especially the tender chicken and steak with moist chicken fried rice. We strive to provide our guests with the best, and it's always rewarding to hear when we've succeeded. We're looking forward to your next visit at Benihana - Memphis. Best, The Management Team
    

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