Benihana - Miami Beach, FL

Review summary

1. S

   Scott

   New York City1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We were quite disappointed with the evening. We checked in early and sat at the bar. Despite telling the hostess we would be at the bar, she called me on my cell phone to find where we were located (10 fee to the left). We sat down at 8:15AM, on time, for our reservation but did not place an order until 8:30PM and then did not start receiving food service until 8:45PM (only after we asked for the third time). The chef was tired and overworked, and not nearly as skilled as previous Benihama restaurants I have seen. He placed massive amounts of butter in all the food (rice, meat, etc...) to the point where both our group and the one to our right could not eat. Even the drinks at the bar (lemonade and tea) took 10 minutes to receive because the bartender had to talk to the other end of the restaurant to prepare them. The restaurant seems to be under new management with new chefs. The location is nice, the valet parking fee and easy. The restaurant itself was clean and organized. We should have looked at the reviews beforehand (as the wait times and other concerns were exactly as spelled out on previous reviews).
   

   Benihana - Miami Beach, FLResponded 1 day ago

   Hello Scott, We're truly sorry to hear about your disappointing experience at our Benihana - Miami Beach, FL location. We understand that the service and timing were not up to par, and we apologize for the inconvenience. We're also disappointed to hear about your experience with the butter and drinks. We always strive to deliver a great experience, and we regret that we missed the mark on this occasion. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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2. M

   Makenzie

   Orlando3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Love it everytime I go. Miami Beach is my home. Just need to hire more chefs or come out quicker
   

   Benihana - Miami Beach, FLResponded 1 day ago

   Thanks for visiting us, Makenzie! We're thrilled to hear that you love Benihana - Miami Beach, FL and consider us your home. We appreciate your patience and your feedback about our service speed. We're always working on improving and your input helps us do that. We look forward to serving you again soon!
   

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3. E

   Emma

   Greater Boston1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   Reservation was at 6:45 on a Tuesday. We didn’t sit down until 7:20. Ordered right away but took a half hour for drinks. Cooking didn’t begin until just before 8pm. My 6 year old was starving at this point. Our cook looked miserable and was not interactive at all, which was the whole reason we went here while on vacation. Food was just average.
   

   Benihana - Miami Beach, FLResponded 4 days ago

   Hi Emma, We're truly sorry to hear about your experience at Benihana - Miami Beach, FL. We always aim to provide our guests with a smooth and enjoyable dining experience, and we regret that we fell short during your visit. We understand that waiting for over an hour can be frustrating, and we apologize for the delay in serving your drinks. We also regret that the food and service did not meet your expectations. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to provide you with the dining experience you were hoping for. Best Regards, The Management Team
   

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4. R

   Rodrigo

   Orlando1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited for the food for over an hour and it never arrived. We left the restaurant and no one came to say anything, there was an infernal noise and the worst service I have ever had in my life. We went to the restaurant and didn't eat.
   

   Benihana - Miami Beach, FLResponded 5 days ago

   Hi Rodrigo, we're truly sorry to hear about your experience at Benihana - Miami Beach, FL. We understand how frustrating it can be to wait for your meal and not receive it in a timely manner. We're also sorry to hear that you felt our service was subpar. We strive to provide excellent food and service to all our guests and it's disappointing to know that we fell short during your visit. Your feedback is crucial to us and we assure you that we will address these issues with our team. We hope you'll give us another chance to make it right. Sincerely, The Management Team.
   

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5. G

   Gina

   Miami9 reviews

   2.0

   Dined on March 23, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was extremely slow and server was unattentive. Took a while after we were seated for a server to attend to us. One of the hostess had to track him down. One refill the entire 2+ hours we were there and I know he had no control over the kitchen being backed up but honestly, we were there before the “rush” as he called it and the restaurant was not crowded nor were there folks waiting outside or in the lounge area to be seated. Our server just seemed all over the place. Drinks came after appetizers and I had to ask several times for the rice bowl for my toddler as our entire entree was super delayed coming out and even my toddler’s meal (rice only) came minutes ahead of our entree and the food was not hot! Honestly I would return to the restaurant probably during lunch and just appetizers seeing that was the quickest to come out. Really disappointing for the value we paid. Also, we did not sit in front of the chef’s station. We were seated in the patio area. Perhaps the reason we were not given the attention other diners experienced.
   

   Benihana - Miami Beach, FLResponded 4 days ago

   Thanks for visiting us, Gina. We're truly sorry to hear about your experience at Benihana - Miami Beach, FL. We understand that waiting can be frustrating, especially when you're looking forward to your meal. We also apologize for the delay in your meal and the lack of attentiveness from our server. We value your feedback and will take it into consideration as we strive to improve our service. We hope you'll give us another chance to provide the high-quality experience that we're known for. The Management Team
   

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6. OT

   OpenTable Diner

   New York City7 reviews

   2.0

   Dined on March 23, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 5

   Reservations for 6:30. Sat around 7:15 and didn’t finish until 10pm. Service was extremely slow.
   

   Benihana - Miami Beach, FLResponded 6 days ago

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your experience at Benihana - Miami Beach, FL. We understand that waiting can be frustrating and we apologize for the delay you experienced. We're glad to hear that you enjoyed the food, but we're sorry that the service didn't meet your expectations. We will take your feedback into consideration as we continually strive to improve our guests' experiences. We hope you'll give us another chance to provide a better experience.
   

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7. V

   Vanessa

   Miami1 review

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Luis is the best like always. I try to go when he is there
   

   Benihana - Miami Beach, FLResponded on March 21, 2025

   Thanks for visiting us, Vanessa! We're thrilled to hear that you enjoyed your experience at Benihana - Miami Beach, FL. It's always a pleasure to know that our team's hard work and dedication are appreciated by our valued guests like you. We're delighted that our chef's skills and commitment to service continue to impress you. We look forward to serving you again soon.
   

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8. S

   Stephanie VIP

   Miami1 review

   1.0

   Dined on March 16, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   This was horrible. Waited hours for a table. Crowd was not pleased. This restaurant is clearly taking too many reservations.
   

   Benihana - Miami Beach, FLResponded on March 17, 2025

   Dear Stephanie, We’re truly sorry for your frustrating experience. Waiting for hours and feeling disappointed by the crowd and service is unacceptable, and we sincerely apologize. We strive to manage reservations effectively to provide a great experience, and it’s clear we missed the mark during your visit. Your feedback is invaluable, and we’ll review our reservation process to prevent this from happening again. We appreciate you sharing your experience and hope you might consider giving us another chance in the future.
   

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9. OT

   OpenTable Diner

   San Francisco1 review

   2.0

   Dined on March 13, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   There was some trouble with the orders and they forgot to bring the cake I had for my some birthday ..according to waiter they was a miscommunication
   

   Benihana - Miami Beach, FLResponded on March 21, 2025

   Dear Guest! Thanks for the review. We're truly sorry to hear about the confusion with your order and the forgotten birthday cake. It's certainly not the standard we aim for at Benihana - Miami Beach, FL. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right.
   

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10. B

    Brianna

    Miami1 review

    4.0

    Dined on March 8, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    My experience was pretty good my family and I done here quite often per our request we did have Chef Maurose who is always outstanding great cook and always a delight to have as our chef he is the reason we always come back to dine at the Miami location
    

    Benihana - Miami Beach, FLResponded on March 10, 2025

    Hi Brianna, We're delighted to hear that you and your family have enjoyed your visits to Benihana - Miami Beach, FL. It's always our pleasure to serve you and your family, and we're glad that Chef Maurose continues to make your experience delightful. We're always striving to provide the best for our guests and your feedback is invaluable. We look forward to serving you again soon!
    

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