Benihana - Minneapolis, MN

Review summary

1. K

   Kayla

   Minneapolis1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The area was too small the cook was slow the food ended up getting cold just the overall service was not up to par this time… and I eat here often and honestly I think this was by far the worst experience.. I took my food to go…
   

   Benihana - Minneapolis, MNResponded 2 days ago

   Thanks for visiting us, Kayla. We're truly sorry to hear about your recent experience at Benihana - Minneapolis, MN. It's clear from your feedback that we didn't meet your expectations this time, and for that, we sincerely apologize. We always aim to deliver a great experience, and we regret that we missed the mark this time. We appreciate your patience and understanding, and we're working on improving our service and food quality. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

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2. OT

   OpenTable Diner

   Orange County2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Service was kind of slow. Seemed like our server Dave was the only one around. Our chef Torre cooked the best food.
   

   Benihana - Minneapolis, MNResponded 6 days ago

   Dear Guest, thanks for your feedback! We're thrilled to hear you enjoyed Chef Torre's cooking. We appreciate your patience with the service and will work on improving our responsiveness. Your input helps us grow!
   

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3. T

   Trace7

   Minneapolis5 reviews

   3.0

   Dined on March 18, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It used to be affordable, but now it's way overpriced. Restaurant is pretty gross inside, especially the bathrooms.
   

   Benihana - Minneapolis, MNResponded 5 days ago

   Hi Trace, We're truly sorry to hear that your recent experience at Benihana - Minneapolis, MN didn't meet your expectations. We appreciate your feedback regarding our pricing and we're sorry to hear that you found our restaurant dirty. We assure you that cleanliness is a top priority for us. Your feedback is invaluable to us and we will certainly take your comments into consideration. We hope you will give us another chance to serve you better in the future. Best Regards, The Management Team
   

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4. OT

   OpenTable Diner

   Minneapolis1 review

   1.0

   Dined on March 18, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   It had been a couple years since since we had been. I wish I would have read some other recent reviews. The place is in rough shape. From walking in the restaurant and barely being greeted- the entire team throughout the place exuded a vibe of not wanting to be there. It’s unfortunate because the dollars people are willing to spend for a great dining experience is there- but not worth the money here anymore. Additionally, everything was dirty. The bathroom was particularly disgusting. I truly hope the ownership and management listens to the feedback and works to bring back a clean, energized and positive experience for the customer (and team members).
   

   Benihana - Minneapolis, MNResponded 6 days ago

   Dear Guest, we're truly sorry to hear about your experience. Your feedback is important, and we take it seriously. We're committed to improving our standards and creating a welcoming environment for both our guests and team members. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
   

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5. OT

   OpenTable Diner

   San Francisco1 review

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   Restaurant dirty and messy. Service and staff good. Long wait. Bathroom was disgusting. Very expensive for the quality of food.
   

   Benihana - Minneapolis, MNResponded on March 10, 2025

   Dear Guest! We're really sorry to hear about your experience at Benihana - Minneapolis, MN. We strive to provide our guests with a clean and enjoyable environment, and we apologize if we fell short this time. We're glad to hear that you found our service and staff to be good, but we're disappointed to hear about the long wait and the state of our restrooms. We take your feedback seriously and will address these issues with our team. We hope to have the opportunity to welcome you back and provide you with a better experience. Best, The Management Team
   

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6. OT

   OpenTable Diner

   Minneapolis1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Seated 40 minutes after reservation time despite being on time. Our area was down a server, our server was doing her best but was very harried and stressed. Chef was great. Just so many people packed in there and rushed through experience - seemed way overbooked.
   

   Benihana - Minneapolis, MNResponded on March 10, 2025

   Dear Guest! Thank you for taking the time to share your experience with us. We're sorry to hear that you felt rushed during your reservation time and that the service was slightly lacking in our kitchen. We always strive to provide the best service possible, and we're glad to hear that our chef was able to provide a positive experience. We understand that we need to keep up with our customers and we're sorry if we fell short this time. We appreciate your feedback and will use it to make necessary improvements. We hope to have the opportunity to serve you again and provide a more relaxed and enjoyable dining experience. Best, The Management Team
   

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7. S

   Sarah

   Minneapolis1 review

   2.0

   Dined on March 7, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was ok but the thing that got me was the 20 fee on top of the tip . So u expect me to add an additional 40% to the bill . That’s nuts . I won’t be back .
   

   Benihana - Minneapolis, MNResponded on March 8, 2025

   Hello Sarah, We're sorry to hear that your recent visit to Benihana - Minneapolis, MN didn't meet your expectations. We take your feedback on our pricing and the addition of a tip to our bills very seriously. We strive to provide a dining experience that is both enjoyable and affordable, and we regret that we fell short during your visit. We appreciate your feedback and will take it into consideration as we continuously strive to improve our services. We hope you'll give us another chance in the future. Best regards, Benihana - Minneapolis, MN Management Team
   

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8. OT

   OpenTable Diner

   Dallas1 review

   3.0

   Dined on March 6, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was of course great & our chef was amazing, but it is very very very over priced. Not a good value at all. The service was lacking & drinks were very slow to come out.
   

   Benihana - Minneapolis, MNResponded 5 days ago

   Dear Guest! Thanks for the review. We're thrilled to hear that you enjoyed the food and found our chef to be amazing. However, we're sorry to hear that our pricing and service did not meet your expectations. We always aim to provide a great value for our guests, and we'll certainly take your feedback into account. We hope to have the opportunity to serve you again and provide a better experience.
   

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9. M

   Mary

   Minneapolis12 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our Chef Clif was great! So was the server. Food always great!
   

   Benihana - Minneapolis, MNResponded on March 4, 2025

   Hey Mary, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed the service and the food at Benihana - Minneapolis, MN. Your kind words truly mean a lot to us. We noticed that you rated our value a bit lower - we strive to provide the best quality food and experience possible, and we'll take your feedback into consideration. We look forward to serving you again soon! Best regards, The Management Team
   

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10. N

    Nathan

    Minneapolis1 review

    1.0

    Dined on February 28, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Service was very slow. Cook did not do all the extras. First time for my young son’s birthday . He said he like it. The food was small portions and not worth the value.
    

    Benihana - Minneapolis, MNResponded on March 2, 2025

    Thanks for the review, Nathan. We're truly sorry to hear about your recent experience at Benihana - Minneapolis, MN. We always aim to deliver a great experience, and we regret that we missed the mark on your visit. We understand that waiting for service can be frustrating and we're sorry for any inconvenience caused. We'll definitely take your feedback into account as we strive to improve our service. We hope to have the opportunity to serve you and your son again in the future. Best regards, Benihana - Minneapolis, MN Management Team
    

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