Benihana - Minneapolis, MN

Review summary

1. OT

   OpenTable Diner

   Orange County2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Service was kind of slow. Seemed like our server Dave was the only one around. Our chef Torre cooked the best food.
   

   Benihana - Minneapolis, MNResponded 1 day ago

   Dear Guest, thanks for your feedback! We're thrilled to hear you enjoyed Chef Torre's cooking. We appreciate your patience with the service and will work on improving our responsiveness. Your input helps us grow!
   

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2. T

   Trace7

   Minneapolis5 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It used to be affordable, but now it's way overpriced. Restaurant is pretty gross inside, especially the bathrooms.
   

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3. OT

   OpenTable Diner

   Minneapolis1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   It had been a couple years since since we had been. I wish I would have read some other recent reviews. The place is in rough shape. From walking in the restaurant and barely being greeted- the entire team throughout the place exuded a vibe of not wanting to be there. It’s unfortunate because the dollars people are willing to spend for a great dining experience is there- but not worth the money here anymore. Additionally, everything was dirty. The bathroom was particularly disgusting. I truly hope the ownership and management listens to the feedback and works to bring back a clean, energized and positive experience for the customer (and team members).
   

   Benihana - Minneapolis, MNResponded 1 day ago

   Dear Guest, we're truly sorry to hear about your experience. Your feedback is important, and we take it seriously. We're committed to improving our standards and creating a welcoming environment for both our guests and team members. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
   

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4. OT

   OpenTable Diner

   San Francisco1 review

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   Restaurant dirty and messy. Service and staff good. Long wait. Bathroom was disgusting. Very expensive for the quality of food.
   

   Benihana - Minneapolis, MNResponded on March 10, 2025

   Dear Guest! We're really sorry to hear about your experience at Benihana - Minneapolis, MN. We strive to provide our guests with a clean and enjoyable environment, and we apologize if we fell short this time. We're glad to hear that you found our service and staff to be good, but we're disappointed to hear about the long wait and the state of our restrooms. We take your feedback seriously and will address these issues with our team. We hope to have the opportunity to welcome you back and provide you with a better experience. Best, The Management Team
   

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5. OT

   OpenTable Diner

   Minneapolis1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Seated 40 minutes after reservation time despite being on time. Our area was down a server, our server was doing her best but was very harried and stressed. Chef was great. Just so many people packed in there and rushed through experience - seemed way overbooked.
   

   Benihana - Minneapolis, MNResponded on March 10, 2025

   Dear Guest! Thank you for taking the time to share your experience with us. We're sorry to hear that you felt rushed during your reservation time and that the service was slightly lacking in our kitchen. We always strive to provide the best service possible, and we're glad to hear that our chef was able to provide a positive experience. We understand that we need to keep up with our customers and we're sorry if we fell short this time. We appreciate your feedback and will use it to make necessary improvements. We hope to have the opportunity to serve you again and provide a more relaxed and enjoyable dining experience. Best, The Management Team
   

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6. S

   Sarah

   Minneapolis1 review

   2.0

   Dined on March 7, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was ok but the thing that got me was the 20 fee on top of the tip . So u expect me to add an additional 40% to the bill . That’s nuts . I won’t be back .
   

   Benihana - Minneapolis, MNResponded on March 8, 2025

   Hello Sarah, We're sorry to hear that your recent visit to Benihana - Minneapolis, MN didn't meet your expectations. We take your feedback on our pricing and the addition of a tip to our bills very seriously. We strive to provide a dining experience that is both enjoyable and affordable, and we regret that we fell short during your visit. We appreciate your feedback and will take it into consideration as we continuously strive to improve our services. We hope you'll give us another chance in the future. Best regards, Benihana - Minneapolis, MN Management Team
   

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7. OT

   OpenTable Diner

   Dallas1 review

   3.0

   Dined on March 6, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was of course great & our chef was amazing, but it is very very very over priced. Not a good value at all. The service was lacking & drinks were very slow to come out.
   

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8. M

   Mary

   Minneapolis12 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our Chef Clif was great! So was the server. Food always great!
   

   Benihana - Minneapolis, MNResponded on March 4, 2025

   Hey Mary, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed the service and the food at Benihana - Minneapolis, MN. Your kind words truly mean a lot to us. We noticed that you rated our value a bit lower - we strive to provide the best quality food and experience possible, and we'll take your feedback into consideration. We look forward to serving you again soon! Best regards, The Management Team
   

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9. N

   Nathan

   Minneapolis1 review

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was very slow. Cook did not do all the extras. First time for my young son’s birthday . He said he like it. The food was small portions and not worth the value.
   

   Benihana - Minneapolis, MNResponded on March 2, 2025

   Thanks for the review, Nathan. We're truly sorry to hear about your recent experience at Benihana - Minneapolis, MN. We always aim to deliver a great experience, and we regret that we missed the mark on your visit. We understand that waiting for service can be frustrating and we're sorry for any inconvenience caused. We'll definitely take your feedback into account as we strive to improve our service. We hope to have the opportunity to serve you and your son again in the future. Best regards, Benihana - Minneapolis, MN Management Team
   

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10. N

    Nisha

    Minneapolis2 reviews

    1.0

    Dined on February 28, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Made reservations for a Thursday night dinner. I walked in and stood at the hostess desk for about a minute while the hostess continued to talk to the sushi chef. After being acknowledged, the interaction was short and dry. I started to reconsider my decision for dinner. After being seated in the bar area (where I reserved because it’s usually quick service) we were brought water (that we asked for) and waited almost 45 minutes for two entrees. I requested medium well steak and received well done tough steak. No fuss was made as we had already waited 45 minutes. I started going to the Minneapolis location on Louisiana Avenue after being disappointed by the MOA location but this location is going down the same road.
    

    Benihana - Minneapolis, MNResponded on March 1, 2025

    Hi Nisha, We're truly sorry to hear about your recent experience at our Benihana - Minneapolis, MN, location. We strive to provide our guests with a pleasant dining experience and it seems we fell short during your visit. Your feedback regarding the wait time and the steak quality is important to us. We apologize for the inconvenience and we're taking your comments into consideration as we continuously work to improve our service. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
    

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