Benihana - New York, NY

Benihana - New York, NY reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Leonard VIP

   New York City5 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was fair at best. Had a feel of a cafeteria. Chef was bored with his job.
   

   Benihana - New York, NYResponded 3 days ago

   Thanks for the feedback, Leonard. We're sorry to hear that your experience at Benihana - New York, NY didn't meet your expectations. We pride ourselves on our culinary expertise and it seems we fell short during your visit. We appreciate your comments about our service and hope to improve your opinion of our team. We hope to have the chance to serve you better in the future. Best, The Management Team
   

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2. E

   Edgar VIP

   Mexico City6 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The restaurant had another occupied table, and the chef started cooking 40 minutes after we arrived. This delay was due to the waiter, who took 20 minutes to acknowledge that a couple at our table hadn’t ordered any food. Additionally, we returned a flat Coke three times, and they finally accepted that the soda machine was broken, leaving us with only two options: tap water or sparkling water. Although the chef was excellent, the service at Benihana was lacking.
   

   Benihana - New York, NYResponded 2 days ago

   Thanks for the feedback, Edgar. We're glad to hear that you enjoyed the chef's performance at Benihana - New York, NY. However, we're sorry to hear about the delay in service and the inconvenience caused by the broken soda machine. We appreciate your patience and patience in accepting the Coke. Your feedback is valuable and will be taken into consideration as we strive to improve our service. We hope to serve you again soon.
   

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3. L

   Laurel

   San Francisco1 review

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it had a great time with my friends. Loved the food and drinks and service.
   

   Benihana - New York, NYResponded on April 22, 2025

   Hi Laurel, We're thrilled to hear that you and your friends had a great time at Benihana - New York, NY! It's wonderful to know that you enjoyed our food, drinks, and service. We strive to provide a memorable dining experience for all our guests and your feedback is a testament to our efforts. Thank you for taking the time to leave us this wonderful review. We look forward to welcoming you and your friends back soon! Best, The Management Team
   

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4. L

   Lito

   New York City1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was amazing didn’t take long with food even though it was alot of people and it was Easter drink could have been stronger but overall excellent experience
   

   Benihana - New York, NYResponded on April 23, 2025

   Hi Lito, We're thrilled to hear that you had an amazing experience at Benihana - New York, NY! It's wonderful to know that you found our food amazing and our drink stronger than expected. We always aim to provide our guests with a memorable dining experience and your feedback is truly appreciated. We've noted your feedback about the service and we'll strive to improve. We hope to serve you again soon! Best Regards, The Management Team
   

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5. K

   Kris

   New York City29 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Wish the chef was more entertaining and had more tricks especially for the kids.
   

   Benihana - New York, NYResponded on April 23, 2025

   Thanks for visiting us, Kris. We appreciate your feedback and are glad to hear that you found our food and service to your liking. We're sorry to hear that the chef's entertainment didn't meet your expectations. We always strive to make our kids' experience as enjoyable as possible. We'll certainly take your comments into consideration as we continually work to improve our guest experience. We hope to welcome you back soon!
   

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6. O

   Ozge

   New York City1 review

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was a great experience for our family. It was the first time for my son to have hibachi and he loved the tricks and entertainment that came with it. Both of our servers were very attentive. Our cook was very sociable and he paid extra attention to our son, even giving him corn and extra vegetables. To top it off he wrote “I ❤️ U” with the food. The meats were very well flavored and yummy. The place was very full and crowded. It was hard to hear our conversation.
   

   Benihana - New York, NYResponded on April 20, 2025

   Thanks for the feedback, Ozge! We're thrilled to hear that your first experience with our hibachi chef was a hit and that you and your son enjoyed the entertainment. We're also glad to know that our team's attentiveness was appreciated. We always strive to provide the best service and food to our guests, and we're glad we hit the mark during your visit. We hope to see you and your family again soon!
   

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7. M

   Melissa

   New York City1 review

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   TU was my chief, he was funny and engaging! Our server was attentive and very polite!
   

   Benihana - New York, NYResponded on April 20, 2025

   Hello Melissa, Thank you for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you had a great time at Benihana - New York, NY. It's fantastic to know that our team made you feel welcome and that you had a positive experience with us. We always strive to provide our guests with an enjoyable dining experience, and your feedback is a testament to our efforts. We look forward to serving you again soon! Best, The Management Team
   

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8. M

   Melissa VIP

   New York City1 review

   1.0

   Dined on April 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Started off not great had a 7pm reservation and had to wait 15mins to be seated. We had a nice table we were in a private room with just our party of 7. Server and Chef were nice but we all got sick the next day. Cross this one off the list.
   

   Benihana - New York, NYResponded on April 20, 2025

   Thanks for the feedback, Melissa. We're sorry to hear about your recent experience at Benihana - New York, NY. It's disappointing to hear that you and your party did not enjoy your meal due to the wait time. We strive to provide a comfortable and enjoyable dining experience for all our guests and it's clear we fell short during your visit. We sincerely apologize for your illness and hope it was just an isolated incident. We appreciate your honesty and will use this as a learning opportunity to improve our service. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

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9. H

   Hiram

   San Francisco11 reviews

   5.0

   Dined on April 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great teppanyaki table Favorite food Recommended
   

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   Benihana - New York, NYResponded on April 18, 2025

   Thanks for the feedback, Hiram! We're thrilled to hear that you've enjoyed our teppanyaki table and that it's a favorite among you. We're also glad that you've found our food to be recommended. Your kind words truly mean a lot to us. We look forward to serving you again soon at Benihana - New York, NY. Best regards, Benihana - New York, NY Management Team
   

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10. A

    Alexia

    Amsterdam1 review

    3.0

    Dined on April 15, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Compared to other benihana this was not top food mediocre
    

    Benihana - New York, NYResponded on April 17, 2025

    Thanks for the review, Alexia. We're sorry to hear that our food didn't meet your expectations. At Benihana - New York, NY, we strive to provide our guests with the best dining experience possible, and it's disappointing to hear that we fell short this time. We appreciate your feedback and we'll certainly use it to improve our food and service. We hope to have the opportunity to serve you better in the future.
    

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