Benihana - New York, NY

Review summary

1. E

   Eric

   New York City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   They overbooked reservations on Christmas Day. As a result, we had to wait 45 minutes after our scheduled reservation to be seated.
   

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2. J

   Jennifer

   VIP

   New York City

   12 reviews

   3.0

   12 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We had a 6pm reservation. We were stuck in traffic and called and the hostess said we had a 15 minute grace period. We arrived at 6:11. We were told it would be a 20-30 minute wait, even though we had a 6pm reservation. We ended up having to wait 40 minutes. Ridiculous. If you are going to take reservations you need to honor the time of the reservation. We were with our 6 year old son and 80 year old parents. Not acceptable to wait 40 minutes. The food was fine….show was ok.. we will never go here again.
   

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3. B

   Brooke

   San Diego

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited 40 minutes for a reservation we had only to be told they sat somebody else in our place and had us marked as "seated" in their system. They could not find a place for us to sit but with another party of 8. This is not what we expected and they were not able to accommodate us as a party of 2. Unfortunately, this was our Christmas dinner and we were unable to eat. I do hope everybody there the best and hope they had a nice holiday but we were unable to enjoy ours the way we wanted.
   

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4. OT

   OpenTable Diner

   VIP

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente experiencia!!!! La comida es muy buena y la atención de primera !!!!!
   

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5. L

   Laura

   Atlanta Metro

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food and experience was good nothing special. The one in Las Vegas was amazing and it’s going to be hard to top our experience there but I have no complaints about this. The food was good and the service was good as well. I would go back.
   

   Benihana - New York, NYResponded 1 day ago

   Thanks for visiting us, Laura! We're thrilled to hear that you enjoyed your experience at Benihana - New York, NY. We strive to provide our guests with the best dining experience possible, and we're glad to know that you felt the same way about our food and service. We're committed to making each visit a memorable one for you. We look forward to welcoming you back soon.
   

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6. G

   Galia

   VIP

   San Francisco

   9 reviews

   2.0

   9 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Bad service, very long wait time for the table and for the meal to start (50 minutes). The worst experience was in the reception though, a host that was very rude. The experience is nice for kinds but the food is not good. $300 for 4 people- plenty of better options than this. Never again.
   

   Benihana - New York, NYResponded 1 day ago

   Thanks for visiting us, Galia. We're really sorry to hear about your experience at Benihana - New York, NY. We understand how frustrating long wait times can be and we apologize for the lack of service you received. We're also sorry to hear that our food didn't meet your expectations. We take all feedback seriously and will use your comments to improve our service and food quality. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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7. B

   Brandi

   VIP

   Charleston

   10 reviews

   4.0

   10 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice time at Benihana! The food and drinks were good!
   

   Benihana - New York, NYResponded 1 day ago

   Hi Brandi, Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed your time at Benihana - New York, NY. It's always a pleasure to know that our guests had a good time with us, especially when they're dining with us. We're glad that you enjoyed our food and drinks, and we appreciate your feedback. We look forward to welcoming you back soon. Best regards, The Management Team
   

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8. D

   Dean

   London

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Staff were so friendly and helpful. There was a wait time for our reservation. When we explained that we had a show to get to, they were accommodating and offered us a bar area table which was perfect. The food and service in the bar was just as fantastic and we made our show on time.
   

   Benihana - New York, NYResponded 1 day ago

   Hello Dean, Thank you for taking the time to share your experience at Benihana - New York, NY. We're thrilled to hear that our staff was able to accommodate your needs and provide you with a comfortable dining area. We're also glad to know that you enjoyed the food and service in our bar. We strive to make every guest feel special and it's wonderful to hear that we succeeded. We appreciate your understanding and patience, it's the little things that make our day! We look forward to serving you again soon. Best regards, Benihana - New York, NY Management Team
   

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9. J

   Joel

   VIP

   Houston

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wait (with a reservation) was terrible as was the food. Chicken was dry and filet wasn’t good. On top of that, the cost to quality was awful! Never again!
   

   Benihana - New York, NYResponded 2 days ago

   Thanks for the review, Joel. We're truly sorry to hear about your experience at Benihana - New York, NY. It's disappointing to know that you didn't enjoy your meal, especially the chicken and filet. We also apologize for the inconvenience caused by the wait time. We strive to provide excellent service and food, and we're sorry we fell short during your visit. Your feedback is important to us and we will certainly take it into consideration as we continuously work to improve our guests' experiences. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - New York, NY Management Team
   

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10. B

    Brian

    VIP

    London

    9 reviews

    3.0

    9 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    The food and chef and waiter were excellent however the wait time and front of house staff needs improvement. A reservation for 7pm and we didn’t get our table until 7.33pm. The reservation process and waiting area were not up to scratch and it ruined an otherwise good evening.
    

    Benihana - New York, NYResponded 3 days ago

    Dear Brian, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website
    

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