Benihana - New York, NY

Review summary

1. B

   Brooke

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited 40 minutes for a reservation we had only to be told they sat somebody else in our place and had us marked as "seated" in their system. They could not find a place for us to sit but with another party of 8. This is not what we expected and they were not able to accommodate us as a party of 2. Unfortunately, this was our Christmas dinner and we were unable to eat. I do hope everybody there the best and hope they had a nice holiday but we were unable to enjoy ours the way we wanted.
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   VIP

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente experiencia!!!! La comida es muy buena y la atención de primera !!!!!
   

   Is this helpful?

   Report
3. L

   Laura

   Atlanta Metro

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food and experience was good nothing special. The one in Las Vegas was amazing and it’s going to be hard to top our experience there but I have no complaints about this. The food was good and the service was good as well. I would go back.
   

   Is this helpful?

   Report
4. G

   Galia

   VIP

   San Francisco

   9 reviews

   2.0

   9 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Bad service, very long wait time for the table and for the meal to start (50 minutes). The worst experience was in the reception though, a host that was very rude. The experience is nice for kinds but the food is not good. $300 for 4 people- plenty of better options than this. Never again.
   

   Is this helpful?

   Report
5. B

   Brandi

   VIP

   Charleston

   10 reviews

   4.0

   10 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice time at Benihana! The food and drinks were good!
   

   Is this helpful?

   Report
6. D

   Dean

   London

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Staff were so friendly and helpful. There was a wait time for our reservation. When we explained that we had a show to get to, they were accommodating and offered us a bar area table which was perfect. The food and service in the bar was just as fantastic and we made our show on time.
   

   Is this helpful?

   Report
7. J

   Joel

   VIP

   Houston

   6 reviews

   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wait (with a reservation) was terrible as was the food. Chicken was dry and filet wasn’t good. On top of that, the cost to quality was awful! Never again!
   

   Benihana - New York, NYResponded 1 day ago

   Thanks for the review, Joel. We're truly sorry to hear about your experience at Benihana - New York, NY. It's disappointing to know that you didn't enjoy your meal, especially the chicken and filet. We also apologize for the inconvenience caused by the wait time. We strive to provide excellent service and food, and we're sorry we fell short during your visit. Your feedback is important to us and we will certainly take it into consideration as we continuously work to improve our guests' experiences. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - New York, NY Management Team
   

   Is this helpful?

   Report
8. B

   Brian

   VIP

   London

   9 reviews

   3.0

   9 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food and chef and waiter were excellent however the wait time and front of house staff needs improvement. A reservation for 7pm and we didn’t get our table until 7.33pm. The reservation process and waiting area were not up to scratch and it ruined an otherwise good evening.
   

   Benihana - New York, NYResponded 2 days ago

   Dear Brian, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website
   

   Is this helpful?

   Report
9. D

   David

   New York City

   8 reviews

   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Be sure to ask for a table in the middle of the dining area.
   

   Benihana - New York, NYResponded 2 days ago

   Dear David, thank you for taking the time to review us, we are very thrilled to hear about your experience and hope you come back soon for another great time!
   

   Is this helpful?

   Report
10. R

    Richard

    VIP

    New York City

    35 reviews

    4.0

    35 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Food and Service was excellent. It was a bit cold in the dining area.
    

    Benihana - New York, NYResponded 2 days ago

    Hi Richard, Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed our food and service at Benihana - New York. We apologize for the temperature in your dining area. We'll definitely look into this matter to ensure a more comfortable dining experience for our guests in the future. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
    

    Is this helpful?

    Report