Benihana - New York, NY

Review summary

1. T

   Terry

   New York City

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Can be a long wait time from check-in to being seated at a table depending on time of day and how busy they are. Also, from the time your order is placed with the waitress to when the chef comes to start cooking. Please mention to them if you have any allergies ahead of time and make sure they are aware of it again when the chef comes in order to prevent cross-contamination if you have any seafood allergies.
   

   Benihana - New York, NYResponded 2 days ago

   Thanks for the review, Terry! We're sorry to hear about the long wait times you experienced, but we're glad that you found our service satisfactory. We understand that this can be frustrating during busy times. We also appreciate your suggestion about educating our chefs about any allergies. We're continuously working on improving our service and your feedback is invaluable. We hope to serve you better in the future.
   

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2. M

   Mr & Mrs Keeath

   Wilmington

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As with Everytime we’ve dined at Benihana’s the food, staff, and experience has been fantastic. I’m a Native New Yorker, however for the past (15) yrs., I’ve lived in NC. My daughter turned (25) and wanted to celebrate her birthday here. We traveled up & had the best time!! Thank You for helping to make her (25th) Birthday Special!!
   

   Benihana - New York, NYResponded 2 days ago

   Thanks for visiting us, Mr & Mrs Keeath! We're thrilled to hear that you and your daughter had a fantastic time celebrating her 25th birthday at Benihana - New York. It's always our pleasure to make special occasions like this memorable for our guests. We're glad that the food, staff, and experience met your expectations. We look forward to welcoming you back in the future!
   

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3. R

   Robert

   New York City

   36 reviews

   3.0

   36 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   Had a reservation but waited 20 mins to be seated in a crowded bar area packed with people waiting for tables. Then our party was given the crappiest table on the ground floor with ZERO ambiance. When I asked to be seated upstairs I was told that’s it - take it or leave it. Such a BS attitude from the hostess and made for a really unwelcome start! Also makes it hard to simply walk out and find somewhere else to go at that point!! Chef was fine but no real theatrics that is common for Benihana. Food was good but over priced for what it was.
   

   Benihana - New York, NYResponded today

   Thanks for the feedback, Robert! We're sorry to hear about your experience at Benihana - New York. We understand that the seating and ambiance did not meet your expectations. We aim to provide a pleasant dining environment and it's clear we fell short during your visit. We also take your comments about pricing seriously. We hope to have the opportunity to provide a better experience in the future.
   

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4. N

   Nicole

   Phoenix

   14 reviews

   vip
   2.0

   14 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Ate in the bar at a high top table which was fine. Service was terrible, never brought out the soup, delivered the food and had to ask for it. Also brought zero sauces till u asked for it. Food was ok but steak was way over done. Definitely not the experience I expected. Would suggest to skip on a trip to NYC.
   

   Benihana - New York, NYResponded 2 days ago

   Hello Nicole! We're truly sorry to hear about your recent experience at Benihana - New York. It's disappointing to know that our service did not meet your expectations, and that the steak was overcooked. We appreciate your feedback and will definitely address these issues with our team to ensure improvements are made. We hope you'll consider giving us another chance to provide the high-quality experience that you were expecting. Best Regards, The Management Team
   

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5. K

   Kristen

   Atlantic Canada

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the best experience and the food was great! Our server was also amazing.
   

   Benihana - New York, NYResponded 2 days ago

   Thanks for visiting us, Kristen! We're thrilled to hear that you had the best experience at Benihana - New York. It's wonderful to know that our food and service met your expectations. We strive to provide exceptional service and delicious meals to all our guests. We appreciate your kind words and look forward to serving you again soon!
   

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6. J

   Jason

   Los Angeles

   21 reviews

   vip
   5.0

   21 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   always a fun place to go with the team, not the cleanest place, but the food is great and it has a very busy hustle vibe in the NY location
   

   Benihana - New York, NYResponded 2 days ago

   Thanks for the feedback, Jason! We're thrilled to hear that you always enjoy dining with us at Benihana - New York. We're glad you appreciate our busy hustle vibe and find the food great. We're always striving to provide the best dining experience for our guests. Your feedback is invaluable and we look forward to welcoming you back soon. Best, The Management Team
   

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7. R

   Reva

   New York City

   22 reviews

   vip
   2.0

   22 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   Excellent food and service but the noise level was through the roof. Too many screaming twenty somethings. Too many people. I enjoy eating at the restaurant earlier in the evening when it is less crazy.
   

   Benihana - New York, NYResponded 2 days ago

   Hi Reva! Thank you for taking the time to share your experience at Benihana - New York. We're thrilled to hear that you enjoyed our food and service, but we're sorry to hear that the noise level affected your dining experience. We understand how important a comfortable environment is for all our guests, and we apologize if we fell short in this aspect during your visit. Your feedback is valuable and will be used to improve our services. We hope to welcome you back for a more peaceful dining experience in the future. Best Regards, The Management Team
   

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8. T

   Tasha

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was good, they accommodated my time change and was very hands on with any requests we had for the night. My family enjoyed our time there.
   

   Benihana - New York, NYResponded 2 days ago

   Thanks for the review, Tasha! We're thrilled to hear that you and your family had a great time at Benihana - New York. It's great to know that our team was able to accommodate your time change and that you enjoyed our hands-on service. We always strive to provide a memorable dining experience for our guests. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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9. K

   Kaleb

   Denver

   2 reviews

   2.0

   2 reviews

   Dined on December 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Soup and salad arrived before drinks (water). The food was mediocre. Would not recommend for the price. Skip the commercialized places and got to small mom and pop style places for an authentic experience.
   

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10. M

    Marcos

    Orlando

    1 review

    5.0

    1 review

    Dined on December 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Aways a pleasure to be there, great place with good food!
    

    Benihana - New York, NYResponded 2 days ago

    Hey Marcos! Thanks for the feedback! We're thrilled to hear that you always find your experiences at Benihana - New York to be a pleasure. We take pride in our food and service, and it's always wonderful to hear when we've hit the mark. We appreciate your support and look forward to welcoming you back soon!
    

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