Benihana - Newport Beach, CA

Benihana - Newport Beach, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Peter VIP

   Los Angeles65 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Tasty food prepared by your personal chef on a hibachi table. Very entertaining.
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Hey Peter, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed our hibachi table prepared food and found our service entertaining. We strive to provide a memorable dining experience for all our guests, and it's wonderful to know we're succeeding. We appreciate your high ratings and your kind words about our team. We look forward to welcoming you back to Benihana - Newport Beach, CA soon! Best, Benihana - Newport Beach, CA Management Team
   

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2. D

   Diane

   Los Angeles2 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   We had a reservation but waited 45 minutes to be seated and then waited another 29 at trppan table for chef to arrive. Loud and chaotic. Nightmare!
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Hi Diane, We're truly sorry to hear about your recent experience at Benihana - Newport Beach, CA. It's always our goal to provide a pleasant dining experience, and we regret that we fell short this time. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the inconvenience caused and assure you that we are looking into this matter. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
   

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3. R

   Ron

   San Francisco3 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   This restaurant overbooks too many reservations and walk-in guests. We had reservations and once we walked inside was chaotic from the start. Just two of us and told us they were 45 min behind, we waited about an hour which I normally just walk out. Service was slow and looked like very unorganized, food was good. This restaurant could also use a makeover!
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Thanks for the review, Ron. We're sorry to hear about your experience at Benihana - Newport Beach, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the confusion and appreciate you choosing us despite this. We're glad to hear you enjoyed our food and we'll certainly take your feedback into account to improve our service. We hope to welcome you back soon and provide you with a better experience. Best regards, Benihana - Newport Beach, CA Management Team
   

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4. K

   Kesha

   Orange County1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We had a wonderful server and chef and food was great. However, we waited an hour after our reservation time to get seated. It was ridiculous, we almost left! But by then we were starving and just decided to wait. I’ve never made reservations at a restaurant and then had to wait an hour to be seated. The hostesses mentioned that it happens often because the restaurant itself does not manage their reservations as those are done through corporate? These reservations need a whole reboot and need to be properly manage so that customers are not waiting hours to be seated. 
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Thanks for the feedback, Kesha. We're glad to hear that you enjoyed the food at Benihana - Newport Beach, CA. However, we're sorry to hear about the long wait you experienced despite having a reservation. We understand how frustrating this can be and we appreciate your patience. We're working on improving our reservation system to ensure that our customers are seated promptly. We hope to welcome you back soon and provide you with a much smoother dining experience. Best regards, The Management Team
   

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5. D

   Daniel

   Los Angeles2 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The food was overpriced and I didn’t enjoy it. Benihana has gone down not going here anymore. There’s so many better restaurants that have better prices and more food options. Such a disappointment. They give you a 30.00 off coupon that u can only use during the week and for dinner only.
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Hello Daniel, We're truly sorry to hear that your experience at Benihana - Newport Beach, CA didn't meet your expectations. We take pride in our food and service, and we're disappointed to hear that you found it overpriced and did not enjoy it. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our guest experience. We hope you'll consider giving us another chance in the future. Thank you for your feedback.
   

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6. C

   Celine

   California Central Coast4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Wonderful teppan grilled food. Steak, seafood and shrimp tempura were all excellent. Fried rice is the best. Fun atmosphere for celebrations.
   

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   Benihana - Newport Beach, CAResponded 2 days ago

   Hi Celine, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our teppan grilled food, steak, seafood, shrimp tempura, and fried rice. It's great to know that our atmosphere added to your celebration. We strive to create a fun and memorable dining experience for all our guests and your feedback lets us know we're on the right track. We hope to see you again soon at Benihana - Newport Beach, CA!
   

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7. K

   Kenneth VIP

   West Palm Beach11 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is back, better than ever! Seated immediately, 5pm reservation. They were full by 6:30p. The food was spectacular, quantity, taste, quality cook!
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Hey Kenneth, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic dining experience at Benihana - Newport Beach, CA. It's great to know that our team's efforts to enhance our services met your expectations. We appreciate your patience regarding the reservation time and we're glad it didn't delay your meal. We're also glad you enjoyed the quantity, taste, and quality of our food. We look forward to serving you again soon! Best, Benihana - Newport Beach, CA Management Team
   

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8. n

   nava

   Orange County1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   food not the same, server and chef did not seem like they wanted to cook, portion for lunch was smaller
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Thanks for visiting us, Nava. We're sorry to hear that your experience at Benihana - Newport Beach, CA didn't meet your expectations. We always aim to deliver a great experience, and we're disappointed to hear that we fell short in this instance. Your feedback about the food and service is very important to us, and we'll certainly take it into consideration as we continuously strive to improve. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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9. P

   Patricia

   Orange County4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef was fun and very attentive. The waiter listened and served my sister in law very considerate alternatives to her lemon aversion. We we very appreciative.
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Dear Patricia, Thank you for the wonderful feedback! We're so glad to hear your chef made the experience fun and that your server was attentive and accommodating to your sister-in-law’s needs. We truly appreciate your kind words and hope to welcome you back again soon!
   

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10. E

    Erin

    San Francisco1 review

    3.0

    Dined on May 12, 2025

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    Dinner was great but we weren’t seated until almost an hour after our reservation.
    

    Benihana - Newport Beach, CAResponded on May 13, 2025

    Hey Erin, Thank you for taking the time to share your experience at Benihana - Newport Beach, CA. We're thrilled to hear that you enjoyed your dinner and found the food to be great. We regret to hear about the delay in seating you, we aim to ensure all our guests are taken care of promptly. We appreciate your patience and understanding. We look forward to serving you again soon. Best Regards, The Management Team
    

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