Benihana - Newport Beach, CA

Review summary

1. D

   Diana

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were seated pretty quick without a reservation and it was pretty busy, so that was nice. They were very prompt in keeping your drinks filled and making sure things were flowing smoothly so overall it was a great dinner and experience as always .
   

   Benihana - Newport Beach, CAResponded today

   Thanks for visiting us, Diana! We're delighted to hear that you enjoyed your dinner at Benihana - Newport Beach. Our team strives to provide prompt service and keep drinks filled so that our guests have a great experience. We're glad to see that you had a positive one. We appreciate your feedback and look forward to serving you again soon!
   

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2. m

   madison

   VIP

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   We go to Benihana quite often. Always have a bit of a wait once you sit down. This time we were overcharged significantly and then had to wait 40 minutes to then have to negotiate with the manager that we were still being overcharged after she edited out bill incorrectly. He would not refund the bill or even give us a discount for the inconveniences. Manager barely came over to us to say sorry.
   

   Benihana - Newport Beach, CAResponded today

   Hey Madison, We're truly sorry to hear about your recent experience at Benihana - Newport Beach. We understand how frustrating it can be to experience a delay and then be overcharged. Please know that we take your feedback seriously and will address this issue with our team. We're also sorry to hear about the misunderstanding with your bill. We aim to provide excellent service and it's clear we fell short this time. We hope to have the opportunity to provide you with a better experience in the future. Best regards, The Management Team
   

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3. W

   Wendy

   Orange County

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our chef was amazing - made the experience that much better. Our waitress and hosts were also excellent. Food was great!!! So much fun
   

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   Benihana - Newport Beach, CAResponded 2 days ago

   Thanks for the feedback, Wendy! We're thrilled to hear that you had an amazing experience at Benihana - Newport Beach. It's fantastic to know that our chefs and hosts made your visit even more enjoyable. We're also glad you enjoyed our food! Your kind words mean a lot to us and we look forward to serving you again soon. Best, The Management Team
   

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4. e

   erika

   VIP

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was beyond salty and burnt. Female chef was terrible literally burned everything. Waste of money and highly disappointed
   

   Benihana - Newport Beach, CAResponded today

   Hi Erika, We're truly sorry to hear about your disappointing experience at Benihana - Newport Beach. We take pride in our culinary offerings and it's clear we didn't meet your expectations this time around. We also apologize for the inconvenience caused by the temperature of the food and the service provided by our female chef. Your feedback is invaluable to us and we assure you that we will use this as an opportunity to improve. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, The Management Team
   

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5. K

   Kayla

   VIP

   Orange County

   7 reviews

   3.0

   7 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waited 30+ minutes for table, all drinks were 30+ delayed, and chef was 30+ late - but I do love Benihana!
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Thanks for the feedback, Kayla. We're glad to hear that you still enjoyed your experience at Benihana - Newport Beach! However, we're sorry to hear about the wait times and the delay in service. We always strive to provide the best for our guests, and we'll certainly work on improving these aspects. Your feedback is valuable to us and we appreciate you taking the time to share it. We hope to serve you again soon!
   

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6. J

   John

   VIP

   Los Angeles

   10 reviews

   3.0

   10 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   The reservation I made at 6:30 I guess is just a suggestion to them. They never seat you on time.
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Thanks for the review, John! We're glad to hear that you enjoyed our service at Benihana - Newport Beach. We apologize for the delay in seating you despite your reservation. We appreciate your patience and understanding. We hope to have the opportunity to serve you better in the future.
   

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7. A

   Ava

   Orange County

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and the boyfriend went for a date night to try something new and have a little entertainment as well. I can happily say we’ll be back, the food was amazing and our server jojo was spot on with customer care. Isaiah our chef was very friendly and executed the cooking entertainment beautifully🙏
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Hi Ava, Thank you so much for your wonderful review! We're thrilled to hear that you and your boyfriend had a great experience with us at Benihana - Newport Beach. It's wonderful to know that you enjoyed our food and found our service to be excellent. We strive to provide our guests with memorable dining experiences and it's always rewarding to hear when we've succeeded. Your kind words mean a lot to us and we look forward to welcoming you back for another enjoyable meal. Best wishes, The Management Team
   

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8. D

   Daphne

   Houston

   6 reviews

   5.0

   6 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing!! Had the best Chef, Andres, put in a fun show and went above and beyond to entertain our group.
   

   Benihana - Newport Beach, CAResponded 6 days ago

   Thanks for the feedback, Daphne! We're thrilled to hear that you enjoyed your experience at Benihana - Newport Beach. It's great to know that our Chef and the Chef's Show were able to provide you with an amazing dining experience. We're also glad that you appreciated our service and found great value in your meal. We look forward to serving you again soon!
   

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9. L

   Linda

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a 7:30 pm reservation and we were seated 20min from our arrival. Our server was amazing. I wish I would have remembered her name .
   

   Benihana - Newport Beach, CAResponded 7 days ago

   Hi, Linda! Thank you for your wonderful review. We're thrilled to hear that you had an exceptional experience at Benihana - Newport Beach. We apologize for the initial delay in seating you. We always aim to provide our guests with prompt service and it's clear we fell short during your visit. Your feedback about our service is very valuable and will be used to improve our reservation system. We're glad to know that despite this, you had an overall positive experience and enjoyed our food. We hope to see you again soon. Best, The Management Team
   

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10. K

    Karen

    Orange County

    1 review

    5.0

    1 review

    Dined on December 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We loved the place. The food was great. The service was great. The personal chef was amazing!
    

    Benihana - Newport Beach, CAResponded 7 days ago

    Thanks for the feedback, Karen! We're thrilled to hear that you enjoyed your experience at Benihana - Newport Beach. It's wonderful to know that our food and service lived up to your expectations. We're particularly pleased to hear that our personal chef made your visit memorable. We strive to provide an exceptional dining experience for all our guests. We look forward to welcoming you back soon!
    

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