Benihana - Ontario, CA

Benihana - Ontario, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Joel

   Los Angeles1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Reservation was at 8:15. We didn’t get sat down till 8:45, and our food didn’t start getting cooked till 9:40. We were at the restaurant for over 2 hours and a few tables got served before us even though their reservations were AFTER ours.
   

   Benihana - Ontario, CAResponded 5 days ago

   Hi Joel, We're truly sorry to hear about your experience at Benihana - Ontario, CA. We understand that waiting can be frustrating, especially when you've made a reservation. We're glad to hear that you enjoyed the food, but we're disappointed that the service didn't meet your expectations. We take your feedback seriously and will use it to make improvements. We hope you'll give us another chance to provide you with the excellent service you deserve. Best Regards, The Management Team
   

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2. LB

   LarBear

   Orange County2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We use Benihana only as a special event restuarant, birthdays, anniversaries, etc., because I cannot justify the cost to go more regulary. For four the of us, myself, three grandsons, ages-17,14,06, the bill came to 196.00 with 20.00 tip, no alchohol, just food and three soft drinks for the kids. Cost aside, the food, service, and chef were impeccable. If it is any consolation, you get what you pay for.
   

   Benihana - Ontario, CAResponded 3 days ago

   Hi LarBear, We're thrilled to hear that you choose Benihana - Ontario, CA for special occasions. We're glad that you and your family enjoyed your visit. However, we're sorry to hear that the cost did not meet your expectations. We strive to provide top-notch food and service to all our guests and it's disappointing to hear that we fell short this time. Your feedback is invaluable to us and we'll certainly take it into consideration. We hope to welcome you back soon for a more regular dining experience. Best regards, The Management Team
   

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3. D

   Donald

   Los Angeles1 review

   4.0

   Dined on April 23, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   I understand that we were there for the Teppanyaki experience. But multiple chefs were banging the iron griddle with their utensils so loud, many guesses in different tables were either scared or annoyed. Moreover, the services somehow took forever for many tables, guesses were just starring each other in silence waiting for their checks. I understand certain pauses were necessary but some were just too long. From end of main course to ice cream and check, we waited 20 minutes.
   

   Benihana - Ontario, CAResponded 7 days ago

   Thanks for the feedback, Donald. We're sorry to hear that your Teppanyaki experience didn't meet your expectations. We understand that the noise level was too high and the service was not up to par. We also acknowledge your patience regarding the service times. We're constantly working on improving our guests' experiences and your feedback is invaluable in that process. We hope you'll give us another chance to serve you better.
   

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4. R

   Ronald

   Los Angeles1 review

   5.0

   Dined on April 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Arrived around 4:00pm to enjoy happy hour before dinner. Good and tasty cocktails. Edamame appetizer was good and plentiful. Bartender Sunni was nice, helpful and fun to talk to. Restaurant gets busy after 6:00pm. Atmosphere gets more lively. Lots of good food options for dinner. From my observations some of the chefs are more talkative and entertaining than others. The food was good. The wait staff was attentive, nice and friendly. Overall a good experience.
   

   Benihana - Ontario, CAResponded 7 days ago

   Thanks for the feedback, Ronald! We're thrilled to hear that you enjoyed your time at Benihana - Ontario, CA and our happy hour cocktails. It's great to know you found our edamame appetizer tasty and the bartender helpful. We do acknowledge that we get busy after 6:00pm, so we're glad you found our atmosphere lively. We're also pleased to hear that our wait staff was attentive, friendly, and enjoyable. Your kind words truly made our day! We hope to welcome you back soon for another great dining experience.
   

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5. S

   Sharon

   Los Angeles23 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun lunch, our cook was funny. We were seated immediately, even on a busy holiday. Food was delicious!
   

   Benihana - Ontario, CAResponded on April 22, 2025

   Hi Sharon, We're thrilled to hear that you had a fun lunch at Benihana - Ontario, CA! It's wonderful to know that you were immediately seated, and that you enjoyed our delicious food. We always aim to provide the best service, and your feedback is greatly appreciated. We look forward to serving you again soon. Best regards, The Management Team
   

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6. T

   Tierney

   Orange County1 review

   3.0

   Dined on April 18, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Food was good, ambiance was good. Service was poor. Had to wait over an hour for a table even with a reservation. On a weekday!
   

   Benihana - Ontario, CAResponded on April 20, 2025

   Thanks for visiting us, Tierney. We're glad to hear that you enjoyed the food and ambiance at Benihana - Ontario, CA. However, we're truly sorry to hear about your experience with our service. It's disheartening to know that you had to wait for over an hour despite having a reservation. We always aim to provide prompt service and it's clear we fell short during your visit. We appreciate your feedback and will certainly address this issue with our team. We hope to have the opportunity to serve you better in the future. The Management Team
   

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7. W

   Wesley

   San Francisco2 reviews

   2.0

   Dined on April 17, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   I wasn’t happy with my experience for dinner. The wait was long even with a reservation. It took the server 1 hour to take our order. The chef arrived 1:30 after drink order was taken and the server had accidentally turned the grill off so we waited another 15 mins before he got started. Not his fault but definitely a terrible experience!
   

   Benihana - Ontario, CAResponded on April 18, 2025

   Hey Wesley, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. It's always our goal to provide excellent service and it's clear we fell short during your visit. We understand the frustration of waiting for your order and the inconvenience of the grill incident. We're also sorry for any confusion with the grill. We appreciate your patience and your feedback, as it helps us identify areas where we can improve. We hope you'll give us another chance to provide the quality experience you expected from us. Best regards, The Management Team
   

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8. T

   Toi

   Central Coast1 review

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 2

   I was very disappointed because of the coupon was not user-friendly. It did not explain that I can only I did not see the date being only Monday through Thursday to redeem coupon. I just went to the website after I registered for my birthday and I picked a Sunday
   

   Benihana - Ontario, CAResponded on April 15, 2025

   Hey Toi, we're sorry to hear about your recent experience with our coupon system. We understand that it could have been clearer, especially on such a special occasion like your birthday. We appreciate your feedback and will certainly look into this. We hope you'll give us another chance to serve you better. Best, Benihana - Ontario, CA Management Team
   

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9. K

   Kim

   San Diego1 review

   2.0

   Dined on April 13, 2025

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 1

   First off, Jeremy was our chef and he was fantastic! If it weren't for him, I'd give 1 (or 0 stars). He was so sweet and did a great job - our food was great. We really enjoyed our time with him. Everything else about the experience was not great. The place was dirty and stinky, the wait after we were seated was unacceptable, the bathrooms were atrocious (dirty and sticky floors, among other things), and our servers were very unprofessional and even made things awkward/uncomfortable. We went on my birthday to celebrate and the reservation was at 6. It took a bit for our drink orders to be taken, so we were ready to order our meals when that finally happened. We didn't see the server again for 15-20 mins and were being served the salads and soups before our waters finally came out, probably 30 mins after being seated. Maybe 10 mins after that, our other beverages finally came. Once Jeremy arrived, again, we enjoyed ourselves and had a good time. After he finished, we were still waiting for a dairy free fried rice that was being made in the back for one of our party, and my daughter never got her steamed rice with her meal. Our server did not come by for quite some time. Jeremy was done around 8 and our server finally came by 8:30 and apologized for the rice. We asked him for boxes and the ice cream. He still didn't come back. I ended up going to get help because we wanted to leave as it was getting late and we had young children with us. It wasn't until almost 9 that we finally got our ice cream, rice, and were able to pay and leave. It was very unpleasant waiting around like that and not being able to just leave when we wanted. The smell in there was awful and the service needs improvement. Would not recommend this location.
   

   Benihana - Ontario, CAResponded on April 14, 2025

   Hey Kimie, We're really sorry to hear about your experience at Benihana - Ontario, CA. It's disappointing to know that we didn't meet your expectations in cleanliness, service, and overall value. We're taking your feedback seriously and will work on improving these areas. We appreciate your kind words about our food and we hope you'll give us another chance to make it right. Best, The Management Team
   

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10. M

    Manuel VIP

    Los Angeles22 reviews

    1.0

    Dined on April 12, 2025

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 2

    Service was amazing!! However food was way to salty and peppery! Female chef was not good on cooking skills !! Food was horrible!!
    

    Benihana - Ontario, CAResponded on April 14, 2025

    Hey Manuel, We're really sorry to hear about your experience at Benihana - Ontario, CA. It's disappointing to know that our food didn't meet your expectations, especially as we strive to provide delicious and memorable meals. We appreciate your feedback regarding the saltiness and peppery flavor of our dishes, and we'll definitely take this into consideration as we continuously work to improve our offerings. We're also sorry to hear about your experience with the female chef. We always aim to provide the best service to our guests, and we regret that we fell short in this instance. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
    

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