Benihana - Ontario, CA

Benihana - Ontario, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tracy

   Los Angeles3 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   My sister and brother-in-law brought me to celebrate my 60th birthday at Benihana’s as we do every year when one of us makes 60 but the experience for mine was absolutely horrible. We had to ask twice for our refills of water soda. She forgot to bring me my drink no birthday celebration. Everyone around us was getting the birthday celebration, but I didn’t enter top it off she brought our bill as soon as the chef was finished with the food we weren’t even halfway done with our meal. She told us we could just leave it there. We could sit there as long as we want, but she brought the bill which is really rude.
   

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2. m

   marcos

   Los Angeles2 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food cooking changed. Shrimp was overcooked. Chicken overcooked, second fried rice was missed, and restaurant needs up-keeping. Exhaust fan was lousy allowing all of the cooking smoke to his us. Would reconsider visiting again.
   

   Benihana - Ontario, CAResponded 3 days ago

   Hey Marcos, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. We take pride in our food and it's disappointing to know that the dishes you received didn't meet your expectations. We also apologize for the inconvenience caused by the exhaust fan. We're continuously working on improving our restaurant's conditions, and your feedback is invaluable in that process. We appreciate your visit and hope that you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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3. OT

   OpenTable Diner

   Los Angeles1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Everything overall was very good. The main problem we had is that even though we had set a reservation 9pm, we didn't get sat down until about 10:30 and then took another half hour or so to get attended. I understand that it was a busy night being mother's day, but at that point, why even make reservations let alone offer them on the website, if we need to wait just as long as walk ins did... again, everything else was phenomenal besides the wait time. Hopefully, next time we don't have to wait so long.
   

   Benihana - Ontario, CAResponded 5 days ago

   Dear Guest! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food and overall experience at Benihana - Ontario, CA. We understand the frustration of waiting for a table and we apologize for the inconvenience. We're taking your comments into consideration and will strive to improve our reservation system to ensure all guests have a smooth dining experience. We appreciate your patience and hope to welcome you back soon!
   

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4. E

   Eric

   Central Coast1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I would not recommend this restaurant to anyone we pay for food that we did not receive the waitress told the bow face lie by saying they were out of ice cream and five minutes later the table right next to us waitress brought out five bowls of ice cream to her table. When we asked about our green tea that supposed to came with our meal, the waitress asked us” Oh well do you still want it?” as if we didn’t pay for it I will not recommend this restaurant for any special occasion.
   

   Benihana - Ontario, CAResponded 4 days ago

   Hi Eric, we're truly sorry to hear about your disappointing experience at Benihana - Ontario, CA. It's clear that we didn't meet your expectations, and for that, we apologize. We take pride in our food and service, and we regret that we missed the mark. We're also sorry for the misunderstanding about your tea. We'll certainly look into this to ensure it doesn't happen again. We hope you'll give us another chance to show you the true quality of our restaurant. Sincerely, the Management Team.
   

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5. A

   Anna

   Los Angeles3 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   It was really hot inside, wait time was insane and this is with reservation BUT it was good our chef was amazing
   

   Benihana - Ontario, CAResponded 5 days ago

   Hey Anna, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your experience with our chef and found the value to be good. We apologize for the wait time and heat inside, we're working on improving our efficiency. We appreciate your patience and understanding. We hope to serve you again soon. Best, The Management Team at Benihana - Ontario, CA
   

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6. j

   juan

   Los Angeles1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   We have reserved table at 6:45 pm and we don't get seated until 1 hr later
   

   Benihana - Ontario, CAResponded 3 days ago

   Thanks for the feedback, Juan. We're sorry to hear that you had a less than satisfactory experience at Benihana - Ontario, CA. We understand that waiting can be frustrating and we apologize for the delay in seating you. We're glad to hear that you enjoyed the food, but we understand that overall service didn't meet your expectations. We appreciate your honesty and will use your feedback to make improvements. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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7. A

   Andrea

   Los Angeles4 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a reservation for Mother’s Day. I know it’s a busy day but the restaurant over booked reservations so we had to wait for over 45 minutes with a reservation. I felt bad for the servers they were doing the best they could but management let them down by overbooking the restaurant.
   

   Benihana - Ontario, CAResponded 3 days ago

   Thanks for visiting us, Andrea. We're sorry to hear about your Mother's Day experience at Benihana - Ontario, CA. We understand how frustrating it can be to wait for a reservation, especially when you have a reservation. We apologize for the overbooking and the inconvenience it caused. We're glad to know that you enjoyed the food and found it good value. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon.
   

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8. C

   Camilla

   Los Angeles3 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   Overbooked for a holiday weekend food was horrible no seasoning, overcooked and the presentation was boring
   

   Benihana - Ontario, CAResponded 5 days ago

   Thanks for visiting us, Camilla. We're truly sorry to hear that your experience at Benihana - Ontario, CA didn't meet your expectations. It's disappointing to learn that our food and presentation didn't live up to our usual standards. We take your feedback seriously and will use it as an opportunity to improve. We hope you'll give us another chance to impress you in the future. The Management Team
   

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9. J

   Jesus

   Las Vegas2 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The portions are really small & the wait times for your chef to arrive can vary from 20-50 mins depending how busy it is. The food is ok but I think they’re menu should be more ala carte based as most of the sides that come with the entree are mediocore at best. The chef does display a nice show but other than that I didn’t find anything particularly tasty. Overall it was ok but I won’t be coming back.
   

   Benihana - Ontario, CAResponded 3 days ago

   Thanks for the feedback, Jesus. We're sorry to hear that your experience at Benihana - Ontario, CA didn't meet your expectations. We take your comments about portion sizes and wait times seriously. We also appreciate your suggestion to make our menu more ala carte based. We're always looking for ways to improve and your feedback helps us do that. We hope you'll reconsider and give us another chance to impress you. Best, The Management Team
   

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10. R

    Rodolfo

    Los Angeles1 review

    1.0

    Dined 7 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    I did my reservation at 9 30 And call me about 10 45 Warm beer Dirt dishes plates forks Water test like sink water Never again wôrt experience
    

    Benihana - Ontario, CAResponded 3 days ago

    Hello Rodolfo, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. It's clear that we fell short in providing you with the level of service we strive for. We understand how important cleanliness is, especially during your reservation time, and we apologize for the inconvenience. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, Benihana - Ontario, CA Management Team
    

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