Benihana - Orlando - International Drive, FL

Benihana - Orlando - International Drive, FL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Hawaii2 reviews

   1.0

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The worse experience we have had. Had reservations at 8:45 didn’t get seated until 9:40. Didn’t take our order until after 10 which they close at 10. Didn’t leave until 11:45. Worse 3 hours of a dining experience!! Why even have reservations it was a joke all the way around! Bathroom was gross, inside dirty and gross and way overpriced.
   

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2. AR

   AprilR

   San Francisco3 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   We sat at the high tops and had amazing service. However the quality of the food was awful. The food had zero taste and especially the noodles (which you have to pay extra for) were basically white to give a visual. Tasted just like plain cooked spaghetti noodles. Completely overpriced with no “show”. If the food tasted the same as if sitting at the tables this wouldn’t be a low rating!
   

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3. OT

   OpenTable Diner

   Miami2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was ridiculously salty and took forever to finish cooking the proteins that we were ready to go by the time he was done with the chicken and took it to go :(
   

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4. M

   Maricela VIP

   Naples1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had an incredible dining experience thanks to Chef Le-Truong (Li-N) and our server, Nicole! Chef Li-N was not only talented but also warm, funny, and engaging, making the meal even more enjoyable. He absolutely nailed the temperature on my son’s Wagyu steak, and our filet mignons were cooked to absolute perfection—tender, flavorful, and exactly as ordered. Nicole provided good service, making sure we had what we needed and kept up with our drinks. If you’re looking for great food and a chef who truly knows his craft, this is the place to go. Highly recommend!
   

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5. S

   STEPHANIE

   Atlanta1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef and staff were phenomenal. The food was fantastic
   

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6. Y

   Yousif

   Orlando1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   I arrived 15 minutes before my reservation and still had to wait 45 minutes to be seated. We ordered a five-course meal that included rice, but the chef prioritized another group, giving them full attention and serving their rice first. When it was our turn, he started serving meat and seafood, but no rice was provided. We waited about 15 minutes, expecting the rice to arrive so we could enjoy our meal properly. Instead, we suddenly noticed the chef cleaning the grill. When we asked about the rice, he casually said, “Oh yeah, I forgot,” and disappeared into the kitchen. Meanwhile, we sat with full plates of untouched food. To make things worse, a waiter came with the bill while we were still waiting for our rice. When we pointed this out, he hurried to the kitchen and returned with four portions of rice in to-go boxes. At that point, we felt like we were being served at a shelter rather than a fine dining restaurant. Despite explaining that we hadn’t even started eating, the staff seemed indifferent, simply handing us takeout boxes and dismissing our concerns. In the end, we paid $324 for a completely ruined dining experience. My kids even said they would have enjoyed McDonald’s more. Benihana has always been our go-to for family outings, and we’ve never had an issue before. However, this particular branch needs serious management attention. A night that was supposed to be special turned into a frustrating disappointment.
   

   Benihana - Orlando - International Drive, FLResponded 1 day ago

   Dear Yousif, We are deeply sorry to hear about your disappointing experience, especially on what was meant to be a special family outing. Waiting past your reservation time, the oversight with your rice, and the dismissive service you encountered are unacceptable and not reflective of the high standards we strive to uphold. We truly regret that we ruined what should have been an enjoyable evening for you and your family. Your feedback is invaluable, and we’ll address these issues with our management team immediately to ensure this doesn’t happen again. Thank you for sharing your experience, and we hope you'll give us another chance to make this right.
   

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7. OT

   OpenTable Diner VIP

   Columbus1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Arrived at 8:30 for a reservation… finally seated at 8:59. Immediately placed food and drink orders. Chef finally came to table at 9:30 and the dinner service was so incredibly slow… we finally had all of our food and was checking out at 11:15… I never in my wildest dreams expected a 3 hour dinner that late with a 6 year old in our party… to top it all off, the ceiling was raining inside while it was dry as could be outside
   

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8. OT

   OpenTable Diner

   Exclusive1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Manager, I recently visited Benihana’s to celebrate my son’s sixth birthday, expecting a lively and engaging hibachi-style experience. Unfortunately, I left feeling extremely dissatisfied with the presentation and overall quality of service. Our table had two birthday celebrations with a total of nine guests, and given the price we paid (around $300 party of 5), I expected a much higher level of entertainment and culinary performance. The presentation felt lackluster, rushed, and not up to the standard I’ve experienced at other hibachi-style restaurants, including Benihana. It did not reflect the value of what we paid, and it certainly did not deliver the fun and engaging experience we were hoping for, especially for a child’s birthday!! I’m not sure if this was due to the location being in a tourist-heavy area, if the chef was exhausted, or if they weren’t fully trained, but whatever the case, the experience fell short. This visit has unfortunately changed my perception of what to expect from Benihana’s and hibachi-style restaurants in general. Given the variety of options available, I now feel that the experience is more about paying for the name rather than the quality of service. I wanted to share this feedback in hopes that it can help improve future customer experiences. I truly believe that a well-executed hibachi experience should be memorable and enjoyable, and I would love to see your establishment meet those expectations consistently. Best regards, Krys
   

   Benihana - Orlando - International Drive, FLResponded 1 day ago

   Dear Krys, Thank you for sharing your feedback and giving us the opportunity to address your concerns. We’re truly sorry to hear that your son’s birthday celebration did not meet your expectations. Special occasions like this deserve an exceptional experience, and we regret that we fell short in delivering the lively and engaging hibachi experience you hoped for. Your feedback about the rushed presentation and overall service is invaluable, and we’ll review this with our team to ensure we maintain the high standards Benihana is known for. We appreciate you bringing this to our attention and will use it to improve future experiences. Thank you again for sharing your thoughts. Best regards, The Management Team
   

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9. T

   Tom

   Indiana8 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had’nt been to Benihana in a while but totally enjoyed it!! Christian our “chef” was awesome! Enjoyed meeting a couple from North Carolina and their daughter and son-in-law and 2 granddaughters!! Food was great and ambience very good! Would highly recommend!!
   

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10. OT

    OpenTable Diner

    Miami5 reviews

    5.0

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was delicious and our chef was really funny and attentive.
    

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