Benihana - Orlando - International Drive, FL

Review summary

1. K

   Kathryn VIP

   Greater Boston21 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A positive experience …. Sat with some very nice people at
   

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2. S

   Summer

   Orlando2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Dinner started out okay until a member at our table found a hair in their food, (the cook had no hair so it wasn't his). Then, we found a piece of plastic in my son's food. The manager questioned him as to where he found it, coming off like we put it in there, and that was the last we saw of the manager. We received no apologizes from him for this nor did the lady with the hair in her food. The server was nice, but once the cook showed up we didn't see her again until well after he left, leaving us thirsty with drinks empty the entire meal. All patrons at the table had no drinks for well over 25 minutes. When I did see her helping another table, she saw me and indicated she'd be over....and was about 10-15 minutes after that. We asked for refills and a box. She came back with the box and no refills, where we asked again. She came back with the check and no refills so we asked a 3rd time, and were told all teas were out, however, we did finally receive some lemonades to go instead. This on top of my husband getting charged and given a second set of noodles when he just ordered a regular meal with no extra noodles. My kids were also charged for noodles with their kids menu, which I though was weird since otherwise all their kids shrimp hibachi would have had was shrimp with a small side salad appetizer and I have a hard time believing that it cost 24.50 for 5-6 small shrimp and a side salad since drinks weren't included and she asked if they wanted steamed rice or noodles. It was exorbitantly expensive, considering the amount of food, the server issues, and being served plastic in the food. We could've gone to any other hibachi grill and paid much less per person, gotten more food, and had a better experience as the food itself was average tasting as well. We were not happy with the experience and plan to skip going here in the future and go to a different hibachi grill instead.
   

   Benihana - Orlando - International Drive, FLResponded 2 days ago

   Dear Summer, We're truly sorry to hear about your experience. Finding foreign objects in your food and facing service challenges is unacceptable, and we sincerely apologize for the disappointment. We strive for high standards in both food safety and customer service, and it's clear we fell short during your visit. We appreciate your feedback and will address these concerns with our team to prevent future issues. Your experience matters to us, and we’d love the opportunity to make things right. Please reach out so we can discuss how to improve and regain your trust.
   

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3. L

   Lisa

   E. Tennessee1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Our server was pleasant, but was not around. We had to track him down to get water refills. He took an extended amount of time to clear our soup and salad plates and get our check. We also were crammed into a table. We were a party of 4 and were sitting with a party of 6. After we finished our soup and salad, our chef didn’t come to the table for quite a while. He was very good and entertaining. He was the highlight of our night. The food was very good. The restaurant was busy and they told us when we checked in they were about 15-20 minutes behind. The party at our table waited 40 minutes and sushi they ordered was not delivered until they asked a second time. It was busy but not that busy. It was a Tuesday night. People that came in after us were seated, had drinks from the bar, sushi, and their chef was cooking all before our table.
   

   Benihana - Orlando - International Drive, FLResponded 2 days ago

   Dear Lisa, Thank you for your feedback. We're glad to hear you enjoyed the food and that your chef made the experience entertaining. However, we apologize for the delays in service and the wait times you encountered. We understand how frustrating it can be to feel overlooked, and we’ll address these concerns with our team to improve efficiency and attentiveness. Your experience matters to us, and we truly appreciate your patience. We hope you'll give us another chance to provide a smoother and more enjoyable visit next time.
   

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4. J

   Jesse VIP

   New York City46 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fun interactive experience at Benihana. Food was delicious and prepared and served by the fabulous hibachi chef.
   

   Benihana - Orlando - International Drive, FLResponded 2 days ago

   Thanks for visiting us, Jesse! We're thrilled to hear that you always have a fun and interactive experience at Benihana. It's fantastic to know that you enjoy our food and service. We always aim to provide the best for our guests, and your feedback is truly appreciated. We look forward to serving you again soon!
   

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5. D

   DONN

   Orlando9 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Rushed at the end again. For my birthday the ice cream came out half melled and we were still eating our main meal. we were the only ones sitting at the table no need to rush.
   

   Benihana - Orlando - International Drive, FLResponded 2 days ago

   Hey Donn, We're sorry to hear that your recent visit didn't match your expectations. We aim to deliver a great experience, and we regret that we fell short this time. Your feedback about the ice cream being served out of order is noted and will be addressed. We appreciate your understanding and patience on your special day. We hope to have the opportunity to make it up to you in the future. Warm regards, Benihana - Orlando - International Drive, FL, The Management Team
   

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6. C

   Cris

   Washington DC13 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Benihana was busy, but the wait was well worth it. The food was delicious, and the service was outstanding.
   

   Benihana - Orlando - International Drive, FLResponded 4 days ago

   Thanks for visiting us, Cris! We're thrilled to hear that you enjoyed your experience at Benihana - Orlando - International Drive, FL. It's wonderful to know that our food and service met your expectations. We strive to provide outstanding service and delicious meals, so your feedback means a lot to us. We look forward to serving you again soon.
   

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7. P

   Patrick VIP

   Caribbean35 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our experience was awesome food was good service was friendly and very prompt always a good experience
   

   Benihana - Orlando - International Drive, FLResponded 4 days ago

   Hi Patrick, We're thrilled to hear that your experience at Benihana - Orlando - International Drive, FL was awesome! It's great to know that you enjoyed our food, found our service friendly and prompt, and had a good overall experience. We strive to provide our guests with memorable dining experiences, and your feedback is truly appreciated. Thank you for taking the time to share your positive feedback with us. We look forward to serving you again soon! Best regards, The Management Team
   

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8. OT

   OpenTable Diner

   Orlando1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Sat for 20 minutes before even getting drinks. Service was just ok after that. Prices are craaaazy. Probably will not return.
   

   Benihana - Orlando - International Drive, FLResponded 4 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Orlando - International Drive, FL. We strive to provide excellent service and it's clear we fell short during your visit. We understand that our pricing may be off-putting and we're sorry if it affected your overall experience. Your feedback is invaluable to us and we'll certainly take your comments into account as we continually work to improve our services. We hope you'll reconsider and give us another chance to serve you better in the future. Best, The Management Team
   

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9. V

   Vanessa

   Toronto1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   We had reservation and had to wait over an hour anyway, we were told because they can’t make people leave. They are poorly managing reservations. And people are at tables long because service is slow. After sitting down no drinks or anything for 20 min.
   

   Benihana - Orlando - International Drive, FLResponded 5 days ago

   Hey Vanessa, We're really sorry to hear about your recent experience at Benihana - Orlando - International Drive, FL. We understand that waiting can be frustrating and we apologize for the inconvenience caused by the reservation delay. We strive to provide efficient service and it seems we fell short this time. We appreciate your feedback and will certainly use it to improve our reservation management and service speed. We hope you'll give us another chance to make it up to you. Best regards, The Management Team
   

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10. T

    Tera

    Kansas City1 review

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The best chef ever! Entertaining, talented, and new jokes! Brought me all of the sauces I’m used to(not a fan of yum yum) . Solid server. She was energetic and on point. One of the best benihanas in the states. The filet melted in your mouth.
    

    Benihana - Orlando - International Drive, FLResponded 5 days ago

    Thanks for the review, Tera! We're thrilled to hear that you enjoyed your experience at Benihana - Orlando - International Drive, FL. It's wonderful to know that our team's efforts to provide entertaining, talented, and new jokes have been successful. We're glad you enjoyed the sauces and that you had a solid server. We look forward to welcoming you back soon!
    

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