Benihana - Pittsburgh, PA

Benihana - Pittsburgh, PA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Joshua

   Pittsburgh1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for a late birthday dinner. The chef(Tam) was awesome. The staff was very friendly. I would definitely come back for sure
   

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2. E

   Erik VIP

   Pittsburgh3 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   The restaurant was backed up for an hour, tons of people wai
   

   Benihana - Pittsburgh, PAResponded 6 days ago

   Hello Erik, We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We understand that waiting can be frustrating, especially when you're looking forward to a meal. We sincerely apologize for the inconvenience you faced and we're grateful for your understanding. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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3. J

   Josh

   Las Vegas3 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   Reservations were for 6 pm, didn't get seated until 7:40 pm. Then sat another 15-20 minutes waiting to order drinks. Staff was pleasant and understanding, food was good but the wait definitely had a deflating effect on the evening. No offer of discount or any other accommodation for the long wait or any real explanation provided. Might go back but definitely not on a holiday.
   

   Benihana - Pittsburgh, PAResponded 6 days ago

   Hello Josh, We appreciate you taking the time to share your experience at Benihana - Pittsburgh, PA. We're glad to hear that you found our staff pleasant and understanding. However, we're truly sorry that your visit was longer than expected and that the wait affected your overall experience. We always aim to provide our guests with a seamless dining experience and it seems we fell short this time. We'll definitely take your feedback into account as we continually work to improve our services. We're glad that you enjoyed the food and we hope to have the opportunity to serve you again under better circumstances in the future. Best Regards, The Management Team
   

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4. H

   Heather

   Pittsburgh1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 4

   I had a 5:45 p.m. reservation. They were running behind, by over an hour. I understand it was am extremely busy Mother's day. I have worked in the service industry over 20 years. I dont know what all behind the scenes issues may have contributed, but maybe stop taking reservations, if you are not going to be able to seat the guests in a timely manner. They did warn, they were running about 30 minutes behind when we checked in. But it turned out to be double that. The staff was friendly. Dinner was great, but waiting over an hour after the reservation time to be sat was quite disappointing.
   

   Benihana - Pittsburgh, PAResponded 6 days ago

   Thanks for the feedback, Heather. We're glad to hear that you enjoyed the food and service at Benihana - Pittsburgh, PA. We apologize for the longer than expected wait you experienced. We understand that Mother's Day can be a busy day and we apologize for any confusion caused by the reservation system. We're continuously working on improving our services and your feedback is invaluable to us. We hope to serve you again in the future and provide an overall better experience.
   

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5. M

   Matt

   Pittsburgh1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   There is not one positive thing to say. I made reservations for 5:45, finally got seated at 6:40. We ordered white rice for the kids, they never got it. The couple across from us were so frustrated that they got up and left before even getting their food. My wife and I are both having stomach cramps within an hour of eating. I will never be back and would never recommend this restaurant. It was an absolutely horrible experience.
   

   Benihana - Pittsburgh, PAResponded 6 days ago

   Thanks for the review, Matt. We're truly sorry to hear about your experience at Benihana - Pittsburgh, PA. It's disheartening to know that you and your family did not receive the quality service we strive to provide. We understand how frustrating it must have been for you and your wife to wait for your food and for us to serve you. We apologize for the inconvenience caused. We're taking your feedback seriously and will work on improving our service. We hope you would consider giving us another chance to make it up to you. Best regards, The Management Team
   

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6. M

   Megan

   Pittsburgh2 reviews

   3.0

   Dined on May 10, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food and cooking portion were great. The service not so much. Most everyone had reservations and still were waiting 45mins+ to be seated., told by the staff that corporate opens up seating to open table and that can’t always honor it…..Once seated it was another 30-45mins to take our order. Our chef Fernando was amazing tho and it was delicious! Also not sure how it can state $30 and below on the app for the cost…
   

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7. J

   Joslynn

   Detroit1 review

   3.0

   Dined on May 10, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   I had a reservation and it still took an hour to be seated. Our waitress was very slow. She didn't bring out the kids food (chicken tenders) or drink and instead of just refunding it. She gave it to us in a to go box. It took 20 minutes after eating before she brought us our check. It wasn't a great experience with her. However, the chef did a great job. He was very skillful and funny and also the food tasted great.
   

   Benihana - Pittsburgh, PAResponded 4 days ago

   Thanks for the feedback, Joslynn. We're glad to hear that you enjoyed the chef's performance and the taste of the food despite the longer wait time. We apologize for the service issues you experienced. It's certainly not reflective of the high standards we aim to uphold at Benihana - Pittsburgh, PA. We appreciate your patience and understanding, and we're glad that you found our food tasty. We hope to have the opportunity to serve you again and provide a better experience.
   

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8. B

   Beverly

   Pittsburgh4 reviews

   5.0

   Dined on May 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We go there at least three times a year for each of our birthdays. Tonight was the best ever. We had young Tony as our chef and he was amazing. The food was not too salty, very hot, he was funny, but not intrusive. Will definitely request him in the future. Always a fun night.
   

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9. B

   Beverly

   Pittsburgh8 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful server and Saw was a Chef. Everything was cooked fantastic and the service was impeccable. It was a great evening.
   

   Benihana - Pittsburgh, PAResponded on April 22, 2025

   Hello Beverly, We are thrilled to hear that you had a wonderful experience at Benihana - Pittsburgh, PA! It's fantastic to know that our chef and service met your expectations. We strive to provide impeccable service and excellent food, so your feedback means a lot to us. Thank you for choosing to dine with us and we look forward to serving you again soon! Best, The Management Team
   

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10. OT

    OpenTable Diner

    Pittsburgh4 reviews

    5.0

    Dined on April 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The Easter brunch was very nice. We love Benihana and this brunch did not disappoint.
    

    Benihana - Pittsburgh, PAResponded on April 22, 2025

    Dear Guest! We're delighted to hear that you enjoyed your Easter brunch at Benihana - Pittsburgh, PA. It's always a pleasure to know that our guests are pleased with the food and service. We're so glad you had a great experience and we can't wait to serve you again soon. Best, The Management Team
    

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