Benihana - Pittsburgh, PA

Benihana - Pittsburgh, PA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Amber

   Unspecified1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our Food was overally saltey I let the waitress know of the situation she was more concerned about getting her tip throu cashapp are Zelle are table wasn’t set after they told us it was set so we had to wait on that
   

   Benihana - Pittsburgh, PAResponded 2 days ago

   Hi Amber, We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We strive to provide our guests with the best dining experience and it's clear we fell short during your visit. We understand that our service was slow, and the food not up to your expectations. Your feedback is invaluable to us as it helps us improve. We will work diligently to address these issues and ensure they don't happen again. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

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2. K

   Kambo

   Pittsburgh2 reviews

   1.0

   Dined on March 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   It took us an hour for the chef to show up. They also took our order wrong. We didn’t get rice until we were 1:30 into the meal. I don’t expect a high level of service from Benihana, but this was ridiculous.
   

   Benihana - Pittsburgh, PAResponded on March 18, 2025

   Dear Kambo, We’re really sorry to hear about your disappointing experience. Waiting an hour for the chef, incorrect orders, and delays like that are definitely unacceptable. Thank you for sharing your feedback—it helps highlight areas where we need to improve. We hope you'll consider giving us another chance to provide a better dining experience in the future.
   

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3. J

   Jamayia

   Pittsburgh1 review

   3.0

   Dined on March 13, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The Benihana experience just isnt the same anymore. The food doesnt taste the same and prices are ridiculous. Not impressed with spending my birthday here anymore
   

   Benihana - Pittsburgh, PAResponded 5 days ago

   Thanks for visiting us, Jamayia. We're sorry to hear that your recent experience at Benihana - Pittsburgh, PA didn't meet your expectations. We take pride in our food and service, so we're disappointed to hear that you found our offerings and prices to be different. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guests' experiences. We hope you'll consider giving us another chance to provide you with the high-quality dining experience that used to be a standard here. The Management Team
   

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4. J

   Jillian VIP

   Richmond2 reviews

   3.0

   Dined on March 11, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Our chef was amazing. Waited 45 mins just to get our reserved table. Dinner took 3 hours.
   

   Benihana - Pittsburgh, PAResponded on March 13, 2025

   Thanks for the feedback, Jillian. We're glad to hear that you had an enjoyable experience at Benihana - Pittsburgh, PA. However, we're sorry to hear about the long wait time and the slight inconsistency in our service. We strive to provide an excellent dining experience for all our guests and it seems we fell short during your visit. Your comments will help us improve. We hope to have the opportunity to serve you again and provide a more positive experience. Best regards, Benihana - Pittsburgh, PA Management Team
   

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5. p

   pam VIP

   Pittsburgh6 reviews

   3.0

   Dined on March 11, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   They are over booking. It took over an hour for our chef to arrive. Everything else was great.
   

   Benihana - Pittsburgh, PAResponded on March 13, 2025

   Hi Pam, We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We understand how frustrating it can be to wait for service and we apologize for the long wait you experienced. We're glad to hear that you enjoyed the food, but we're disappointed that the overall experience did not meet your expectations. We appreciate your feedback and will definitely use it to improve our service. We hope you will give us another chance to make it up to you in the future. Best regards, The Management Team
   

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6. V

   Victoria

   Pittsburgh1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived about 10 minutes late due to traffic and were seated after about 5 minutes. Our server was on point and our chef was entertaining and incredibly talented. The food was amazing and, for the amount you got, was very much worth it. We all left with a full box of leftovers. I'd recommend this place to anyone and would definitely visit again.
   

   Benihana - Pittsburgh, PAResponded on March 11, 2025

   Thanks for visiting us, Victoria! We're thrilled to hear that you and your friends had an amazing experience at Benihana - Pittsburgh, PA. It's wonderful to know that you enjoyed the food and found the value to be worth it. We always aim to provide top-notch service and delicious meals, and we're glad to hear we hit the mark for you. We look forward to welcoming you back soon for another enjoyable dining experience. Best regards, The Management Team
   

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7. KM

   KelliM

   Pittsburgh11 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love this place. Chong is the best. Five stars!
   

   Benihana - Pittsburgh, PAResponded on March 11, 2025

   Thanks for the review, Kelli! We're thrilled to hear that you love Benihana - Pittsburgh, PA and that our Chong is the best. Your high ratings for our food, service, and value are greatly appreciated. We can't wait to welcome you back for another fantastic dining experience.
   

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8. R

   Randy

   Pittsburgh1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The bartender was fabulous and so polite. Loved him!!!
   

   Benihana - Pittsburgh, PAResponded on March 10, 2025

   Hi Randy, We're thrilled to hear that you had such a wonderful experience at Benihana - Pittsburgh, PA. It's fantastic to know that our bartender made your visit feel special and that you enjoyed our service. We always aim to provide the best for our guests and your feedback is truly appreciated. We look forward to serving you again soon. Best regards, The Management Team
   

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9. OT

   OpenTable Diner

   Pittsburgh3 reviews

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience, as always. Great food, clean restaurant, fun atmosphere.
   

   Benihana - Pittsburgh, PAResponded on March 6, 2025

   Dear Guest! Thank you for your fantastic review! We're thrilled to hear that you had a fantastic experience at Benihana - Pittsburgh, PA. Your kind words about our food, service, and fun atmosphere truly mean a lot to us. We're committed to providing our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Best, The Management Team
   

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10. R

    Rich VIP

    Pittsburgh2 reviews

    5.0

    Dined on March 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food, great atmosphere, and Chef Tony was awesome.
    

    Benihana - Pittsburgh, PAResponded 5 days ago

    Hey Rich, Thank you for your fantastic review and the 5-star rating! We're thrilled to hear that you enjoyed the food, atmosphere, and especially our chef's performance. We always strive to provide a memorable dining experience for our guests, and it's great to know we're hitting the mark. We appreciate your feedback on the value and look forward to serving you again soon! Best, The Management Team at Benihana - Pittsburgh, PA
    

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