Benihana - Puente Hills, CA

Review summary

1. E

   Earl

   Los Angeles

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Victor, our Chef, provided my party the best experience ever! Solomon our host & server, was very pleasant, engaging, and assisted with my $30 Birthday Certificate issue.
   

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2. K

   Keith

   Orange County

   17 reviews

   5.0

   17 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great place to eat as always , waiter could have been better but the Chef !!! A1 !!!!
   

   Benihana - Puente Hills, CAResponded 2 days ago

   Thanks for the review, Keith! We're thrilled to hear that you enjoyed your experience at Benihana - Puente Hills. It's always a pleasure to serve our guests and we're glad you appreciated our Chef's A1 performance. We understand that there's always room for improvement and we appreciate your feedback. We hope to see you again soon!
   

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3. R

   Renise

   Central Coast

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   We're looking forward to experiencing another exceptional meal with the chef! We can't wait to taste the flavorful dishes that are sure to be prepared with remarkable skill and professionalism.
   

   Benihana - Puente Hills, CAResponded 2 days ago

   Dear Renise! Thanks for visiting us at Benihana - Puente Hills! We're thrilled to hear that you're anticipating another exceptional meal with our chef. Your anticipation of our flavorful dishes is what keeps us motivated to create them. We can't wait to serve you our dishes that are sure to impress! Your feedback about the value is noted and will be taken into consideration. We look forward to serving you again soon.
   

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4. S

   Sergio

   Orange County

   7 reviews

   vip
   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   This location has been on decline for some time now. Whether you go during busy or non busy times the service is slow. The host in front of at checkin are always rude , and make you wait for some time past your reservation even though you get messages that table is ready. We get seated out party of 4 in a table with 4 other guests. We were extremely crammed into table very uncomfortably. I asked host if they could accommodate us and very rudely was told that’s all we have you can wait after the rest of reservations were seated. I explained we had reservation why should I wait hrs for a space where we would fit and was told this what it is. The meal was good but felt rushed because chef was in a hurry to holder off work as we were his last table. The interaction with chef seemed a bit rude as he seemed frustrated and when asking him for condiments he rudely told me to ask waitress. The rice portions were also very under served compared to the several past visits here. In all very disappointed in the Benihana experience on 12/8 here at puente hills location , especially when you are spending nearly 300 dollars on hibachi
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Hi, Sergio! We're sorry to hear about your recent experience at Benihana - Puente Hills. We value your feedback and apologize for the inconvenience caused by the seating situation and slow service during busy times. We understand your frustration regarding the host's attitude and the under-served portions of the meal. We strive to provide a comfortable and enjoyable dining experience and regret that we fell short during your visit. We will certainly address these issues with our team to ensure better service in the future. We hope you'll give us another chance to serve you better. Best regards, Benihana - Puente Hills, CA Management Team
   

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5. M

   MICHELLE

   Las Vegas

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We love it here; it’s our family favorite and this location offers great lunch specials!
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Dear Michelle! Thanks for visiting us at Benihana - Puente Hills! We're thrilled to hear that you love our location and our lunch specials. We always strive to provide the best experience for our guests. We appreciate your feedback on the value and we're always working to improve. We look forward to serving you again soon!
   

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6. a

   ali

   Kansas City

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   Restaurant flooring carpet smelled really bad and is really dirty, made me lose my appetite, and the wood edges around the table grill is filthy. AND, my plates and the other plates at my table were dirty
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Hey Ali! Thanks for visiting us at Benihana - Puente Hills. We're truly sorry to hear about your experience. We understand how important cleanliness is and we apologize for the discomfort caused by the carpeting and the grime on our tables. It's certainly not the standard we aim for. We appreciate your feedback and will address these issues with our team. We hope you'll give us another chance to provide a better dining experience in the future. Best, The Management Team
   

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7. B

   Briana

   Orange County

   1 review

   1.0

   1 review

   Dined on December 1, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I don't like to leave bad reviews, but I was very disappointed in this service. I don't get to come to Benihana's a lot I can count a total of 3x this last experience I was excited to take my two youngest kids to experience this Awesome good show. But idk if it was the chefs first time but it was sadly disappointing. They were so excited looking at the other tables waiting patiently for our turn and we didn't not receive the famous onion volcano or the big fire or little tricks they normally do. At the end I think the chef felt bad she tried to do an onion volcano so I was happy for that. But overall for what we paid for not up to how it usually is.
   

   Benihana - Puente Hills, CAResponded on December 2, 2024

   Hey Briana! Thanks for the feedback. We apologize for the service issues you experienced, as we strive to provide an excellent dining experience for all our guests. We're committed to providing a better experience and your feedback will help us improve. We hope to serve you better next time. If you wish to contact us with further details regarding your experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. C

   Chris

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was great…. Much improvement from last experience 2 mos ago. The chef was very engaging and. Entertaining. Be didn’t appear to be in a rush. Food was prepared nicely and delicious. Server was very friendly and attentive. Overall good experience.
   

   Benihana - Puente Hills, CAResponded on December 2, 2024

   Dear Chris, thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our chef and his team provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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9. J

   Juili

   Los Angeles

   1 review

   2.0

   1 review

   Dined on November 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We went to celebrated birthday on 11/29, the day after thanksgiving. We had reservations at 5:30pm, and arrived on time, it’s not clawed, but we waited for about 20mins+ to be seated. The filet Mignon(I ate one piece, then gave the rest to my hobby) didn’t taste fresh, so as the colossal shrimp. I’d tried very hard to keep my eyes away from the dirty towel. The Chef used it wrapped his cooking tools, and also cleaned the Teppan by the same towel! (We went other Teppan places, their towel always keep clean and white, and has 2 separated towels: one for knife/cooking tools, one for clean up Teppan). Our Chef ‘s cooking skills’ good, but he may be tried, no smile at all. The waitress was nice.
   

   Benihana - Puente Hills, CAResponded on December 4, 2024

   Dear Juili, we're sorry to hear that our team members weren't able to provide you with the service experience you were looking for. We will be sure to pass your feedback on, and we’ll work on improving our guest service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review and feel free to reach out with further feedback or any questions via our "Contact Us" page on our website.
   

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10. M

    Martha

    Los Angeles

    7 reviews

    5.0

    7 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We ordered the Land & Sea. Everything was cooked to perfection. The flavors were superb and the timing perfect. Jacob our chef made our dining experience great… he was charming, professional and overall entertaining. He seasoned our meal just right. We visit the restaurant often but never has the food tasted as good as it did yesterday.
    

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    Benihana - Puente Hills, CAResponded on November 30, 2024

    Hey Martha! Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the Land & Sea and found it cooked to perfection. It's always a pleasure to know that our flavors hit the mark and our service matches the quality of our dishes. We're also glad that you appreciate the entertainment provided by our chef. Your continued patronage means a lot to us and we look forward to serving you again soon. Best, Benihana - Puente Hills Management Team
    

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