Benihana - Puente Hills, CA

Review summary

1. A

   Aleli

   VIP

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on February 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Always a treat celebrating a birthday in Benihana. Love the food and the chef.
   

   Benihana - Puente Hills, CAResponded 2 days ago

   Hello Aleli, Thank you for choosing Benihana - Puente Hills, CA for your special birthday celebration! We're delighted to hear that you loved the food and the chef, and that we could make your day extra special. Your kind words mean a lot to us. We look forward to welcoming you back for more memorable dining experiences. Best wishes, The Management Team
   

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2. B

   Brianna

   Unspecified

   1 review

   2.0

   1 review

   Dined on February 16, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   We had a reservation for 7pm and did not get seated until almost 8:30. Our server was not good she would dissappear and not come back it was very hard to get refills and extra condiments. This restaurant overbooked we should not have waited more than an hour to be seated when we had a reservation. We didn't get our chef until 9pm and didn't start eating until almost 930. Kevin was our chef and he was absolutely great! He had great customer service and was entertaining. I wish he could have been our server too! Overall do not recommend this location
   

   Benihana - Puente Hills, CAResponded on February 17, 2025

   Hi Brianna, We're truly sorry to hear about your experience at Benihana - Puente Hills, CA. We understand that waiting and dissatisfaction with our service can be frustrating, especially when you have a reservation. We also acknowledge your kind words about our chef. We strive to provide a pleasant dining experience for all our guests and we're disappointed to know we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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3. A

   Alejandra

   Unspecified

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience. Reservation was at 11pm, got seated at 12am and left by 1:14am with no cook on site. Kept getting postponed. Whole table left and take in mind this is on Valentines night
   

   Benihana - Puente Hills, CAResponded on February 16, 2025

   Thanks for visiting us, Alejandra. We're sorry to hear about your experience at Benihana - Puente Hills, CA. We understand that waiting can be frustrating, especially on special occasions like Valentine's Day. We're sincerely apologetic and regret the inconvenience caused. We appreciate your patience and understand it was a stressful situation for you. We assure you that this incident is not reflective of our usual service. We hope you will give us another chance to provide a better dining experience. Thank you for your feedback. Best, The Management Team
   

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4. H

   Herbert

   VIP

   Los Angeles

   21 reviews

   4.0

   21 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was good, the mixed drinks were a little watered down.
   

   Benihana - Puente Hills, CAResponded on February 16, 2025

   Thanks for the feedback, Herbert! We're thrilled to hear that you enjoyed the food and service at Benihana - Puente Hills, CA. We always strive to provide top-notch dishes and a great experience for our guests. We appreciate your comments about the mixed drinks and will certainly take them into consideration. We hope to welcome you back soon for another enjoyable dining experience. Best wishes, The Management Team.
   

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5. G

   Gloria

   Los Angeles

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Very entertaining, Luis the server was great.
   

   Benihana - Puente Hills, CAResponded on February 17, 2025

   Hi Gloria, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Puente Hills, CA. It's always a pleasure to know that our team's efforts to provide entertainment and excellent service are appreciated by our guests. We're glad that you enjoyed your meal and we look forward to serving you again soon. Best wishes, The Management Team
   

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6. S

   Sandy Lynn

   Orange County

   1 review

   1.0

   1 review

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had to leave, our chef was sweating in our food.
   

   Benihana - Puente Hills, CAResponded on February 16, 2025

   Hey Sandy Lynn, we're truly sorry to hear about your recent experience at Benihana - Puente Hills, CA. We strive to provide our guests with a comfortable and enjoyable dining experience, and we're disappointed to hear that we fell short during your visit. We understand how this could have affected your overall dining experience and we apologize for any discomfort caused by the temperature in the kitchen. Your feedback is invaluable to us and we will certainly take this into consideration to improve our service. We hope you'll give us another chance to provide you with the quality experience you deserve. Thank you for taking the time to share your experience. Best regards, The Management Team
   

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7. A

   Anelmary

   San Francisco

   1 review

   2.0

   1 review

   Dined on February 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   It’s not the Benihana restaurant I once knew. It was dirty, food and napkins on the floor. Not going back
   

   Benihana - Puente Hills, CAResponded on February 15, 2025

   Thanks for the review, Anelmary. We're truly sorry to hear that your recent experience at Benihana - Puente Hills, CA did not meet your expectations. We understand that cleanliness and service are crucial to a dining experience and we apologize for the issues you encountered. Your feedback is valuable to us as we strive to improve with each and every visit. We hope you'll consider giving us another chance to provide the high-quality service and food that you remember from your past experiences with us. Best Regards, The Management Team
   

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8. T

   Teresa

   VIP

   Los Angeles

   10 reviews

   1.0

   10 reviews

   Dined on February 13, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Been going to this Benihana’s for 30 years but the last 2 times it has not been the same. Not sure if the chefs are getting proper training. The chef was leaving without having cooked the chicken that came with my husband’s meal so he had to be reminded and he had already cleaned the grill. So he cooked the chicken and when my husband bit into it the chicken was raw. We just paid and left but we won’t be back to this Benihanas’s because the decline is too much to ignore anymore. Also one server for the whole room is not acceptable but that’s a management issue.
   

   Benihana - Puente Hills, CAResponded on February 15, 2025

   Thanks for visiting us, Teresa. We're truly sorry to hear about your recent experiences at Benihana - Puente Hills, CA. We take pride in our food and service, and it's disappointing to hear that we fell short during your visits. We also understand your concerns about the training of our chefs. We assure you that we are committed to improving and will address these issues. We hope you'll reconsider and give us another chance to serve you better.
   

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9. D

   Don

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Kamryn was absolutely amazing. Super quick and picked up everything very promptly
   

   Benihana - Puente Hills, CAResponded on February 13, 2025

   Hi Don, we're thrilled to hear that you had a fantastic dining experience at Benihana - Puente Hills, CA! We always aim to deliver prompt and excellent service, and it's great to know that we hit the mark during your visit. We appreciate your kind words and high ratings. We look forward to serving you again soon. Best, The Management Team
   

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10. R

    Robert

    VIP

    Orange County

    17 reviews

    3.0

    17 reviews

    Dined on February 3, 2025

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Very crowded and waited 20 minutes past reservation time. 1 hour wait at table for a chef to arrive, but he was very good. Food is good there and to be fair, not always this long of a wait. We will definitely return again.
    

    Benihana - Puente Hills, CAResponded on February 5, 2025

    Thanks for the feedback, Robert! We're glad to hear that you enjoyed the food and the service from our chef. We understand that waiting can be frustrating, especially when you're expecting a table. We apologize for the delay and will take this into consideration to improve our service. We're looking forward to welcoming you back soon. Thanks again for your patience and understanding!
    

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