Benihana - Puente Hills, CA

Review summary

1. S

   Stephanie

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Took forever to seat us and took forever to find us a chef. We noticed that the managers friends’ walked in after us and immediately got seated and gave them a whole table to themselves. Unfair and the service is terrible
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Hi Stephanie, We're truly sorry to hear about your recent experience at Benihana - Puente Hills. It's always our goal to provide an enjoyable and seamless dining experience to our guests, and we're disappointed to hear that we fell short during your visit. We understand that waiting for service can be frustrating, and we sincerely apologize for the inconvenience caused. Your feedback is important to us and we will certainly take your comments into consideration as we work to improve our service. We hope you'll give us another chance to provide you with the service you deserve. Best, The Management Team
   

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2. P

   Paula

   Los Angeles

   10 reviews

   2.0

   10 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I took my niece for her birthday and it was her first time going. I’ve been here many times and I know what to expect. The service was poor. We waited a long time between drinks and our soup/salad. Our chef overly seasoned our food making it unbearable to eat. She did hardly any entertainment We got our bill and then had to ask for our ice cream. No birthday song for my niece and no photo. We asked for containers 3x. I asked our server if they were under staffed and she said yes. When I walked out she was just chatting with the hostess. Overall just a bad experience.
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Thanks for the feedback, Paula! We're sorry to hear that your experience at Benihana - Puente Hills didn't meet your expectations. We take your comments about the service and food very seriously and we apologize for the long wait times and the overseasoned food. We strive to provide a memorable dining experience and it's clear we fell short during your visit. We appreciate your patience and understanding. We hope you'll give us another chance to make it right. Best regards, Benihana - Puente Hills Management Team
   

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3. B

   Breana

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Happy experience, good friends good food. My daughter is a picky eater and she ate all her food
   

   Benihana - Puente Hills, CAResponded 2 days ago

   Thanks for the review, Breana! We're thrilled to hear that you and your daughter had a great time at Benihana - Puente Hills. It's wonderful to know that you enjoyed our food and found it to be good for both you and your daughter. We strive to cater to all tastes and preferences, and your feedback is truly appreciated. We look forward to serving you again soon. Best, The Management Team
   

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4. M

   Mareynal

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s been few years since the last time we dine at Benihana. I am celebrating my birthday and my son’s school achievement and we were very pleased to the excellent service that were provided to us. Kuddos to the Benihana-Puente Hills team. I appreciate how you treat me and my family on my special day.
   

   Benihana - Puente Hills, CAResponded 4 days ago

   Hello Mareynal! Thanks for the feedback! We're thrilled to hear that you chose to celebrate your birthday with us and that our team was able to provide excellent service. It's always our pleasure to make special occasions even more memorable. We're glad that we could make your day special for your son's achievement. We look forward to serving you and your family again soon. Cheers!
   

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5. G

   Gabriela

   Orange County

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 1

   I enjoyed the food, chef was fun as expected. Recommended totally!
   

   Benihana - Puente Hills, CAResponded 4 days ago

   Hey, Gabriela! We're thrilled to hear that you enjoyed your experience at Benihana - Puente Hills! It's great to know that our chef and food provided you with a fun dining experience. We appreciate your high ratings and your recommendation. We noticed that you rated us a 4 on value. We always strive to provide the best quality food and experience possible. We hope to see you again soon. Best, The Management Team
   

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6. t

   tina

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had a great time. Went to Happy Hour first & good drinks & appetizer, bartender was wonderful. Moved over to dinner and had a good time too.
   

   Benihana - Puente Hills, CAResponded 5 days ago

   Thanks for the feedback, Tina! We're thrilled to hear you enjoyed the drinks and appetizer at our Happy Hour bar, and we're glad that our bartender made your experience even better. We're sorry to hear that the food and service didn't quite meet your expectations during your dinner visit. We strive to provide the best experience for our guests, and your feedback helps us do just that. We hope to see you again soon at Benihana - Puente Hills!
   

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7. S

   Scott

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The service was horrible.. our appetizer came out after we had already started our entree, we had to remind the waitress that we get ice cream, my sons ice cream bowl had an actual hole in it! Plus it was his birthday, no song or photo. I’ll pay 20 bucks for a drink, but my old fashion was water with a hint of alcohol .. it was like the La croix of drinks. Just reminded us why we get the ginger sauce and make food at home.
   

   Benihana - Puente Hills, CAResponded 7 days ago

   Hey Scott! Thanks for visiting us at Benihana - Puente Hills. We're sorry to hear about your disappointing experience. We apologize for the mix-up with your appetizer and your son's ice cream bowl. We also regret that we missed the opportunity to make your experience a little more special. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make things right. Best, The Management Team
   

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8. G

   Gilbert

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Fun cook and attentive to our needs
   

   Benihana - Puente Hills, CAResponded 7 days ago

   Hi, Gilbert! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Puente Hills. It's fantastic to know that our team was attentive to your needs and that you found our service fun and enjoyable. We strive to provide our guests with a memorable dining experience and your feedback tells us we're on the right track. We look forward to welcoming you back soon. Best, The Management Team
   

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9. K

   Kimberly

   VIP

   Orange County

   24 reviews

   3.0

   24 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Reservation at 4pm Didn't get seated until after 4:30 The way the chef cooked the meals, steak and chicken first, we were the last ones to get our food because we had seafood. The chef was great, but it took way too long for us to get served. This was not a great experience for us.
   

   Benihana - Puente Hills, CAResponded 2 days ago

   Hello Kimberly, We're truly sorry to hear about your recent experience at Benihana - Puente Hills. We understand how frustrating it can be to wait for your meal, especially when you have a reservation. We're glad to hear that you enjoyed the flavor of our steaks and chicken, but we're sorry to hear about the delay in service. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, Benihana - Puente Hills Management Team
   

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10. E

    Earl

    Los Angeles

    15 reviews

    5.0

    15 reviews

    Dined on December 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Victor, our Chef, provided my party the best experience ever! Solomon our host & server, was very pleasant, engaging, and assisted with my $30 Birthday Certificate issue.
    

    Benihana - Puente Hills, CAResponded on December 12, 2024

    Thanks for visiting us, Earl! We're thrilled to hear that you and your party had the best experience at Benihana - Puente Hills. It's great to know that our team was able to provide you with the best service possible. We truly appreciate your kind words and high ratings. We're always striving to make every celebration special for our guests. We hope to welcome you and your family back for more memorable experiences.
    

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