Benihana - Salt Lake City, UT

Benihana - Salt Lake City, UT reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Denise VIP

   San Diego1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   They were an hour delayed from reservation time, which made the start of the experience lose its luster
   

   Is this helpful?

2. E

   Erika

   Jackson Hole5 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Waitress missed our sushi roll. Rice seemed a bit off flavor wise. Our chef was great!
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Hi Erika, Thank you for taking the time to leave us this valuable feedback. We're glad to hear that our chef made your dining experience enjoyable, but we're sorry to hear about the missed sushi roll and the rice flavor. We appreciate your patience and understanding. Your comments are very important to us and will be taken into consideration as we continuously strive to improve our service. We hope to have the opportunity to serve you again soon. Best, Benihana - Salt Lake City, UT The Management Team
   

   Is this helpful?

3. a

   allison

   Salt Lake City6 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely loved it!! Food was on point and loved that it wasn’t terribly busy so the noise level was t so loud .. best time to go is Sunday
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Thanks for the feedback, Allison! We're thrilled to hear that you loved your experience at Benihana - Salt Lake City, UT. It's great to know that you appreciated the quiet ambiance and that you felt comfortable during your visit. We strive to provide an enjoyable dining experience for all our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back soon for another perfect Sunday lunch.
   

   Is this helpful?

4. OT

   OpenTable Diner VIP

   Salt Lake City5 reviews

   2.0

   Dined on March 29, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waiter and waitresses that wasn’t even waiting on us came out out of there way with with ridiculous one liners bout my child key word a child not theirs or there table to be concerned bout
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Dear Guest! Thanks for the feedback. We're sorry to hear about your recent experience at our restaurant. It's clear that we didn't meet your expectations, and we apologize for any inconvenience caused. We appreciate your input about our service and we'll definitely take it into account as we strive to improve. We hope you'll give us another chance to provide a better dining experience.
   

   Is this helpful?

5. A

   Andrissa VIP

   Hawaii5 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very fun experience. I believe children would especially enjoy the experience. The food was delicious. It’s a bit expensive but would be nice for a special occasion.
   

   Benihana - Salt Lake City, UTResponded 7 days ago

   Thanks for the review, Andrissa! We're thrilled to hear that you and your family had a fun experience at Benihana - Salt Lake City, UT. We strive to provide a unique and enjoyable dining experience for all ages, and we're glad you appreciated it. We understand that our prices may be on the higher side, but we're glad you found the experience to be worth it. We hope to welcome you and your family back for another special occasion soon.
   

   Is this helpful?

6. E

   Elisha VIP

   Detroit1 review

   5.0

   Dined on March 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Benihana! We always eat here for special occasions. The cooks are always really good, well seasoned, and fun! Food is always great.
   

   Benihana - Salt Lake City, UTResponded 7 days ago

   Hi Elisha, We're thrilled to hear that you always choose Benihana for your special occasions! We're especially pleased that you enjoy our diverse menu and our fun, well-seasoned cooks. Your kind words mean a lot to us and motivate us to keep delivering great food and service. We can't wait to welcome you back for another memorable dining experience. Best regards, Benihana - Salt Lake City, UT Management Team
   

   Is this helpful?

7. a

   angie VIP

   Salt Lake City3 reviews

   4.0

   Dined on March 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 1

   The place was understaffed. The staff there did a great job, they just didn’t have enough servers. The drinks were really bad. the place needs serious updating
   

   Benihana - Salt Lake City, UTResponded on March 24, 2025

   Thanks for the review, Angie! We're glad to hear that our staff did a great job and provided excellent service despite the staffing situation. We're sorry to hear that our drinks and the overall atmosphere didn't meet your expectations. Your feedback is valuable and we'll definitely take it into account as we continually strive to improve our guests' experiences. We hope to see you again soon at Benihana - Salt Lake City, UT.
   

   Is this helpful?

8. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined on March 22, 2025

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 2

   For an 8:00 reservation we didn’t sit until 830, and didn’t begin eating appetizers till 920. Server and chef were great, front desk staff very unhelpful and gave no heads up on the long wait, even for a reservation.
   

   Benihana - Salt Lake City, UTResponded on March 24, 2025

   Dear Guest! Thanks for the feedback! We're sorry to hear about your experience, especially given the reservation time and the delay in your meal. We understand how frustrating it can be to wait for your table and even longer for your food. We're glad to hear that you enjoyed our food and service, and we appreciate your kind words about our team. We'll take your comments into consideration as we strive to improve our guest experience. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience.
   

   Is this helpful?

9. OT

   OpenTable Diner

   Salt Lake City2 reviews

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite is the Land and Sea! We go every year for our anniversary. We love the new menu and drink options.
   

   Benihana - Salt Lake City, UTResponded on March 22, 2025

   Dear Guest! Thank you for choosing Benihana - Salt Lake City, UT for your special anniversary dinner. We're thrilled to hear that you enjoy our Land and Sea menu and that you're a fan of our drink options. We're committed to maintaining our standards of service and providing an enjoyable dining experience for all our guests. We look forward to serving you again on your next anniversary celebration. Best, The Management Team
   

   Is this helpful?

10. OT

    OpenTable Diner

    Salt Lake City1 review

    1.0

    Dined on March 21, 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 4

    Our cook was decent. Overcooked my steak (nearly burnt) but that’s not a big deal to me. However our waiter got our drink order brought us our drinks then we didn’t see them again til they brought us our check no refills nothing.
    

    Benihana - Salt Lake City, UTResponded on March 22, 2025

    Dear Guest, we're sorry to hear about your recent experience at Benihana - Salt Lake City, UT. It's disappointing to know that you had a mix-up with your drink order and didn't receive the attention you deserved. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Thank you for your understanding.
    

    Is this helpful?