Benihana - San Diego, CA

Benihana - San Diego, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Madison

   San Diego1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Horrible horrible wait time. Made a reservation for 8pm. We were sat at 9:15pm. We were served close to 10pm. Never going back.
   

   Benihana - San Diego, CAResponded today

   Thanks for the review, Madison. We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. We understand how frustrating it can be to wait for a table, especially when you've made a reservation. We apologize for the delay and the situation you encountered. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the excellent dining experience we're known for.
   

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2. A

   Ashlea

   San Diego1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   VERY expensive. The food was good. Service was average. The cost of meals was just OUTRAGEOUS, though. A kids meal on average is $25?! It was very awkward that the hibachi chef sort of expected a tip after they were done. I’ve never been to a hibachi where this occurred, we always just include it on the bill? Of course, we provided one, because it was VERY awkward if we didn’t. He did good, don’t get me wrong, it was just very awkward. You cannot get out without spending AT MINIMUM $200 for your family and that was with waters and a “discount.” Make sure to bring the cash if you will be dining! Will definitely save this for VERY special occasions and not just a random night.
   

   Benihana - San Diego, CAResponded today

   Hi Ashlea, Thank you for your feedback. We're glad you enjoyed the food and service at Benihana - San Diego, CA. We regret that your experience did not match your expectations, especially with regards to the tip. We value your input and will discuss it with our team. We hope to have another chance to provide you with a better dining experience. Best, The Management Team
   

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3. D

   Daisy

   San Diego1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was great from hostess to servers to cook. Ray was amazing.
   

   Benihana - San Diego, CAResponded today

   Thanks for the review, Daisy! We're thrilled to hear that you had a great experience at Benihana - San Diego, CA. It's wonderful to know that our team made your visit enjoyable from the moment you walked in. We're also glad that you enjoyed our food and service. We strive to provide the best experience for our guests and your feedback is a testament to that. We look forward to serving you again soon. - The Management Team
   

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4. G

   Gaby VIP

   San Diego2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Santiago was amazing the food was delish.
   

   Benihana - San Diego, CAResponded today

   Hello Gaby, We're thrilled to hear that you had an amazing experience at Benihana - San Diego, CA! It's wonderful to know that our chef's cuisine hit the mark for you. We strive to provide excellent food and service, and your feedback tells us we're on the right track. We look forward to serving you again soon. Thank you for your kind words and high ratings! Best, The Management Team
   

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5. DR

   DonnaR

   San Diego3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My only complaint is no one ever responded to 3 emails wanting to verify I would be getting my $30 Birthday certificate. No one ever responded.
   

   Benihana - San Diego, CAResponded 2 days ago

   Thanks for visiting us, Donna. We're thrilled to hear that you enjoyed your experience at Benihana - San Diego, CA. However, we apologize for the delay in confirming your birthday. We understand how frustrating that can be and we're truly sorry for any inconvenience caused. We will certainly address this with our team to ensure better communication in the future. We hope to have the opportunity to serve you again soon.
   

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6. K

   Kathy

   San Diego1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   My reveservation was at 7:15 we arrived at 7p.m Parking sucks had to park on the street. We didn't get seated by 8:16 literally an hour. First time going and didn't know what to order or got offer some guidance. I felt super embarrassed when having to order my food clueless. (Chef great customer service and made my first experience not so bad) My bill came out to be $194.00 dlls for 3 people Two adults and one child. I still left hungry having to wait 15 mintues to get check out was a plus super late 10 to 10:00p.m Over rated
   

   Benihana - San Diego, CAResponded 3 days ago

   Thanks for visiting us, Kathy. We're sorry to hear about your experience. It's clear from your feedback that we fell short in meeting your expectations, especially with regards to the wait time and the pricing. We appreciate your patience and understanding. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to make your next visit a better experience.
   

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7. A

   Adrianna

   San Diego2 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was fantastic other than reservations being backed up and having to wait a little longer
   

   Benihana - San Diego, CAResponded 4 days ago

   Hi Adrianna, Thank you for taking the time to share your experience at Benihana - San Diego, CA. We're thrilled to hear that you enjoyed the food and service. However, we're sorry to hear about the wait you experienced due to reservation issues. We appreciate your patience and understanding, and we're working on improving our reservation system to avoid such situations in the future. We hope to serve you again soon. Best wishes, The Management Team
   

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8. C

   Charleton

   San Diego1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   1 hour long wait after booking a reservation. Once sat - wonderful. Significant wait for drinks as well. Need to work on reservation system… otherwise legendary benihana experience as usual.
   

   Benihana - San Diego, CAResponded 6 days ago

   Hey Charleton, Thank you for taking the time to review us. We're glad to hear that you had a wonderful experience at Benihana - San Diego, CA. We're sorry to hear about the initial wait and the delay in drinks. We always strive to provide efficient service and we'll definitely look into improving our reservation system. We're thrilled to hear that you found our food to be great and we hope to see you again soon! Best regards, Benihana - San Diego, CA Management Team
   

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9. E

   Erika

   San Diego11 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   We like this place, jt is fun fir the family, kids especially love the show. Yesyerday we had a reservation at 6p, we were seated at 650, we finally started eating closer to 730p. Why request a reservation if it will not be honored? The food and the ambiance was good as always, but the wait time was crazy with a reservation.
   

   Benihana - San Diego, CAResponded 6 days ago

   Thanks for visiting us, Erika! We're thrilled to hear that you and your family enjoy our fun show and food at Benihana - San Diego, CA. We apologize for the longer wait time you experienced on your last visit. We understand how important your time is and we're sorry for any inconvenience this may have caused. We're always striving to improve our service and your feedback is invaluable in this process. We hope to see you again soon for a more enjoyable experience!
   

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10. E

    Euphanasia

    Unspecified1 review

    2.0

    Dined on April 12, 2025

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 2

    we made an reservation and still waiting almost a hour to sit then they sat another party at our table just because we didn’t have a full party .
    

    Benihana - San Diego, CAResponded 7 days ago

    Hey Euphanasia, We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. It's disappointing to know that we didn't meet your expectations in terms of service and wait time. We understand how frustrating it can be to wait, especially when you have a reservation. We appreciate your understanding and patience, and we hope this incident won't deter you from visiting us again. We're glad to hear that you enjoyed the food, and we hope that the overall experience was better than your last visit. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - San Diego, CA Management Team
    

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