Benihana - San Diego, CA

Review summary

1. C

   Cori

   San Diego

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and good was outstanding. We all had a great time. Thanks again!
   

   Benihana - San Diego, CAResponded 1 day ago

   Dear Cori, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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2. T

   Tina

   Central Coast

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Be prepared to pay a fee for valet parking as their parking lot is extremely small and all the employees also use that parking lot so that you pretty much have to use valet parking for a fee. Volume was very loud, but our chef Sergio was fantastic! The service was slow and a bit forgetful - make sure you have at least 2+ hours to experience it all.
   

   Benihana - San Diego, CAResponded 1 day ago

   Dear Tina, thank you for taking the time to review us, we are very thrilled to hear about your experience and hope you come back soon for another great time!
   

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3. F

   Fabiola

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Buena experiencia Comida rica Buen ambiente Recomendable
   

   Benihana - San Diego, CAResponded 2 days ago

   Hola, Fabiola! Gracias por tomarte el tiempo de dejarnos una reseña, apreciamos mucho saber que hemos creado un recuerdo especial para ti. Esperamos vernos pronto.
   

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4. V

   Vivian

   VIP

   Las Vegas

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   They were lost with the reservations and one hour behind. When we got sit at our table, drinks took 30 minutes. Food was good. Not sure if will come back again, this is the second time the same issues happened. A lot of people left to eat somewhere else.
   

   Benihana - San Diego, CAResponded 1 day ago

   Hey, Vivian! Thank you for taking the time to review us. We regret that your visit didn't meet your expectations. Rest assured, your comments are noted and will be used to enhance our services. We hope for the opportunity to exceed your expectations in the future.
   

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5. J

   Joe

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was excellent and our chef was very entertaining.
   

   Benihana - San Diego, CAResponded 1 day ago

   Thanks for the feedback, Joe! We're thrilled to hear that you enjoyed our food and found our chef entertaining. We always strive to provide an excellent dining experience at Benihana - San Diego. Your ratings on food, service, and value are greatly appreciated. We noticed that our service didn't quite meet your expectations and we're always working to improve. We hope to see you again soon!
   

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6. J

   Juliana

   Seattle

   6 reviews

   1.0

   6 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   We waited a total of two hours to get seated and start eating. The service was subpar. The entertainment value when eating there has gone down. The service took 30 minutes after waiting for an hour to get served and the food was not prepared properly. Will not come back to this location. Benihana will be one of my bottom options from now on. Disappointing
   

   Benihana - San Diego, CAResponded 3 days ago

   Hi Juliana, We're truly sorry to hear about your recent experience at Benihana - San Diego. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide top-notch service and delicious food, and it's clear we fell short during your visit. We also regret that you found our entertainment value to be lacking. We appreciate your feedback, and we will certainly take it into consideration as we continually work to improve our services. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, Benihana - San Diego Management Team
   

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7. M

   MICHAEL

   San Diego

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Has 7:15 reservations. No one took a drink order till almost 8:15pm. Has a chef by 9. Done with dinner at 10pm. I get it's the Christmas season and it was busy but that was ridiculous and only to be comped an appetizer.
   

   Benihana - San Diego, CAResponded 5 days ago

   Hello Michael, We appreciate you taking the time to share your experience at Benihana - San Diego. We apologize for the delay in taking your drink order and the delay in dining. We understand that the holiday season can be hectic, and we understand how frustrating this can be. We're glad to hear that you enjoyed our food and we'll work on improving our service during peak times. We hope to serve you better in the future. Best, The Management Team
   

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8. OT

   OpenTable Diner

   Palm Springs

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food was great, the chef and server were professional and friendly, however we waited over an hour. We had a 7pm reservation and were not seated until after 8pm. Very poor time management and lack of communication. We were continuously informed, "you'll be seated next." Was it worth the wait, not in my opinion. The only reason we waited was our two teenage children wanted the experience.
   

   Benihana - San Diego, CAResponded 5 days ago

   Dear Guest! Thanks for the feedback. We're glad to hear that you enjoyed our food and found our staff professional and friendly. We're sorry to hear about the long wait you experienced, and we apologize for any misunderstanding regarding your reservation. We understand how frustrating that can be and we truly apologize for the inconvenience. We're committed to improving our time management and communication. We hope you'll give us another chance to provide a better dining experience.
   

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9. J

   Jordan

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Alfredo was amazing, he was funny and very sweet to our party. All the staff was very friendly and our food was to die for
   

   Benihana - San Diego, CAResponded 6 days ago

   Hey Jordan! Thanks for the feedback! We're thrilled to hear that you and your party had a wonderful time at Benihana - San Diego. It's great to know that our team made you feel welcome and that you enjoyed the food. We always aim to provide the best service, so your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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10. S

    Sylvia

    San Diego

    31 reviews

    5.0

    31 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    It’s always a good time at Benihana! The chef was so accommodating with my special requests and made my birthday special. The food was over and above delicious. We will be back!
    

    Benihana - San Diego, CAResponded 6 days ago

    Hi Sylvia! We're thrilled to hear that you had a great time celebrating your birthday at Benihana - San Diego! It's always a pleasure to accommodate our guests' special requests and make their celebrations memorable. We're glad you enjoyed our delicious food and found value in our offerings. We can't wait to welcome you back for more celebrations in the future. Thanks for the positive review!
    

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