Benihana - San Francisco, CA

Review summary

1. V

   Vikas

   VIP

   Las Vegas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Wait time 1 hr even though we had reservation No good
   

   Benihana - San Francisco, CAResponded 1 day ago

   Hey Vikas, We're really sorry to hear about your recent experience at Benihana - San Francisco, CA. It's disappointing to know that you had to wait for such a long time, despite having a reservation. We strive to provide efficient service to all our guests, and we apologize for any inconvenience this may have caused. Your feedback is important to us, and we will definitely take your comments into consideration as we continually work to improve our service. We hope you will give us another chance to serve you better in the future. Best Regards, The Management Team
   

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2. F

   Frank

   San Francisco

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   we waited an hour and a half past our reservation time. The lobby was packed with people and the people working there had no idea how long we would wait. It was ridiculous how long we had to wait after our reservation time. Other people just left because the wait was so long.
   

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3. L

   Lauren

   VIP

   Richmond

   7 reviews

   1.0

   7 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited well over 30 minutes - we had a reservation - and couldn’t wait anymore given a concert we had that night. It was a terrible experience
   

   Benihana - San Francisco, CAResponded 2 days ago

   Thanks for the review, Lauren. We're really sorry to hear about your experience at Benihana - San Francisco, CA. It's always our goal to provide excellent service and it's clear we missed the mark during your visit. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the inconvenience and appreciate your patience. We hope to have the opportunity to serve you better in the future. The Management Team
   

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4. OT

   OpenTable Diner

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Seated an hour late. No clear communication on timing to be seated upon check in and follow up. Not served any food until 1.5 hours from reservation. Chefs were not warm nor entertaining.
   

   Benihana - San Francisco, CAResponded 2 days ago

   Dear Guest! Thanks for visiting us at Benihana - San Francisco, CA. We're sorry to hear about your experience. We understand the frustration of waiting and not being greeted promptly. We apologize for any confusion about the timing of your seating and the delay in serving you. We also regret that our food didn't meet your expectations. Your feedback is important to us and we will work on improving these areas. We hope you'll give us another chance to provide a better dining experience. Best regards, The Management Team
   

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5. A

   Angel

   San Francisco

   1 review

   5.0

   1 review

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated my girlfriends birthday , the whole experience was great. We enjoyed the appetizers, the soup , the drinks , the food and the customer service. Overall, the experience was amazing. We look forward to visiting soon.
   

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   Benihana - San Francisco, CAResponded 7 days ago

   Hey Angel, we're thrilled to hear that you had a great birthday celebration at Benihana - San Francisco, CA! It's wonderful to know that you enjoyed our appetizers, soup, drinks, food, and the service. We always strive to make special occasions even more memorable. We're looking forward to welcoming you back soon for another amazing experience. Thank you for choosing us for your celebration!
   

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6. H

   Hunter

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, great atmosphere. However a member of our table with his daughter was really rude to the staff and made the dinner really uncomfortable by constantly staring at my family and trying to talk to my very young children. Otherwise the dinner was great!
   

   Benihana - San Francisco, CAResponded 5 days ago

   Hi Hunter, Thank you for your wonderful review. We're thrilled to hear that you enjoyed our service and atmosphere at Benihana - San Francisco, CA. However, we're truly sorry to hear about your experience with a member of your party. We strive to create a welcoming environment for all our guests, and we apologize if we fell short in this instance. We will address this with our team to ensure it doesn't happen again. Your feedback is invaluable and we appreciate you taking the time to share it. We hope to welcome you and your family back soon! Best, The Management Team
   

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7. K

   Kathleen

   VIP

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on February 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   What was the point of a 7:30 reservation when we were seated at 9:30?
   

   Benihana - San Francisco, CAResponded on February 24, 2025

   Thanks for visiting us, Kathleen. We're truly sorry to hear that you didn't have a smooth dining experience with us. We understand that your reservation time was not as anticipated and for that, we apologize. We strive to provide excellent service to all our guests and it's clear we missed the mark this time. Your feedback is valuable to us and we'll ensure to address this issue. We hope you'll give us another chance to make your next visit a better one. Best regards, The Management Team at Benihana - San Francisco, CA
   

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8. D

   David

   Tahoe

   2 reviews

   2.0

   2 reviews

   Dined on February 23, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   We made reservations for 7:30pm and checked in at 7 pm. We still ended up waiting 45 minutes after our reservation before being seated. What's the point of making reservations and being early if they are still going to make you wait for a long time? The noise in the restaurant was so loud we had to yell to each other to be heard. The cook at our table did not serve one of the other patrons. He put her food away after cooking, thinking he was done. When the patron commented about not getting her food, he pulled the food of the plater and put it back on the grill and then served her.
   

   Benihana - San Francisco, CAResponded 5 days ago

   Hello David, We're really sorry to hear about your recent experience at Benihana - San Francisco, CA. We understand how frustrating waiting can be and we apologize for the long wait you experienced. We assure you that we value your feedback and will address this issue with our team to ensure a better experience for our guests in the future. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. C

   Charlotte

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on February 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We had to wait over an hour and they didn’t even apologize but instead gave us attitude. The waiter encouraged everyone to get an appetizer on top of the 5 course meal so it was way too much food.
   

   Benihana - San Francisco, CAResponded on February 24, 2025

   Thanks for the feedback, Charlotte. We're sorry to hear about your experience at Benihana - San Francisco, CA. It's disappointing to know that you had to wait longer than expected despite having a reservation. We understand how frustrating that can be and we apologize for any attitude from our staff. We're also sorry for the overportion of the appetizer, we strive to provide value to our customers. Your feedback is important to us and we will certainly use it to improve our service. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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10. D

    Donna

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined on February 23, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    We go to Benihana for most birthday celebrations and usually love it. Last night however it wasn’t good. It was packed and the restaurant didn’t seem to handle this well at all. They definitely overbooked! It was chaotic! Our reservation was for 7 pm and we were on time. We didn’t get seated till almost 8:30! They didn’t start cooking our entries till 9 pm! This is unacceptable. We were very crowded at our table because they seated 9 people at it instead of 8. I couldn’t even get close enough to the table to eat my food comfortably! We were all uncomfortable and could barely move our arms! The service was not good. They never brought me a drink I ordered. We had to ask for more water several times and it took forever to get. I had to ask for my steamed rice three times. It didn’t come until most of my food was on my plate. They never even offered the ice cream to anyone at our table and it comes with the meals we ordered. We think everyone was just too unhappy and tired to ask. We had brought a birthday pie and they did accommodate us with it but didn’t ask if we wanted ice cream. We didn’t leave the restaurant till 10:30 and had to go out the back door, which has steps, because they blocked the door to the mall and elevator. My husband uses a cane and it was difficult for both him and myself to navigate the steps. So disappointing. Benihana, you need to do better!
    

    Benihana - San Francisco, CAResponded 7 days ago

    Hello Donna, We're truly sorry to hear about your recent experience at Benihana - San Francisco, CA. We understand that our service was not up to par and we apologize for the inconvenience caused. We strive to provide a comfortable dining experience for all our guests and we regret that we fell short this time. We're glad that you enjoyed some aspects of your meal and we'll take your feedback into consideration to improve our service. We hope you'll give us another chance to make it right. Best Regards, The Management Team
    

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