Benihana - Santa Anita, CA

Review summary

1. J

   Joy

   Los Angeles2 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a 7pm reservation. When we got there we were seated right away. The waiter got our orders but we waited for almost an hour to be served our appetizers and drinks. The Chef assigned to us came like after 30mins we finished our appetizers. Chef Alex cooked our orders very good. It was yummy! or maybe we were just too hungry haha! Anyways, It was my birthday celebration and i was happy to celebrate my birthday there with my family and besties!
   

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2. J

   Jenni

   Unspecified1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very fun experience! I am very sensitive to dairy and they took every precaution to make sure none got into my food. Had a fun time!
   

   Benihana - Santa Anita, CAResponded 2 days ago

   Dear Jenni, We're so glad to hear you had a fun experience at Benihana! It's great that the team took extra care to accommodate your dairy sensitivity. Thank you for sharing, and we look forward to welcoming you back for another enjoyable meal!
   

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3. VC

   ValerieC

   Los Angeles12 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Over $450 for 5 adults 2 children. Too expensive - won’t go back for a long while!
   

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4. OT

   OpenTable Diner

   Central Coast5 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kevin was really great chef! Really enjoyed the food and experience.
   

   Benihana - Santa Anita, CAResponded on March 11, 2025

   Dear Guest! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Santa Anita, CA. It's wonderful to know that you enjoyed our food and service. We strive to provide our guests with memorable dining experiences, and your kind words are a testament to that. We appreciate your high ratings and your kind words. We look forward to welcoming you back soon! Best regards, The Management Team
   

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5. L

   Lashay

   Los Angeles3 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this restaurant one of my favs I definitely look forward to returning soon Thank you for a wonderful birthday experience
   

   Benihana - Santa Anita, CAResponded on March 4, 2025

   Hey Lashay, we're absolutely thrilled to hear that you consider us one of your favs! It's always a pleasure to make your birthday experiences memorable. We're glad that our food, service, and value met your expectations. We look forward to your next visit soon. Thanks again!
   

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6. A

   Andre

   Los Angeles3 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Reservation for 8:30 Sat down at 9:45 Food good Server was horrible
   

   Benihana - Santa Anita, CAResponded on March 3, 2025

   Hi Andre, We're truly sorry to hear about your recent experience at Benihana - Santa Anita. We strive to provide excellent service to all of our guests, and it's clear that we fell short during your visit. We appreciate your feedback about the reservation and the food service - it's invaluable to us as we aim to improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Santa Anita Management Team
   

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7. g

   geordies

   Seattle1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   This testy takes reservations but doesn’t hold your reservation. Had to wait over an hour for our reservation then ended up eating in the bar instead of teppanyaki bar.
   

   Benihana - Santa Anita, CAResponded on March 12, 2025

   Thanks for the review, Geordies. We're truly sorry to hear about your experience at Benihana - Santa Anita, CA. We understand how frustrating it can be to wait for a reservation and then have to eat elsewhere. We apologize for the inconvenience caused and assure you that we're working on improving our reservation system to avoid such situations in the future. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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8. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Reservation time was no honored. Sat down over an hour after my reservation time. Hibachi chef put minimum effort.
   

   Benihana - Santa Anita, CAResponded on March 3, 2025

   Dear Guest! Thanks for the review. We're truly sorry to hear about your experience at Benihana - Santa Anita, CA. It's clear that we didn't meet your expectations, especially with the reservation time and the service provided by our Hibachi chefs. We understand how frustrating this must have been for you. We're taking your feedback seriously and will work hard to improve our service. We hope you'll give us another chance to make it right.
   

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9. K

   Kevin

   Orange County1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   It was my GF Birthday, We came for the show, not the food. We had a reservation, That did not matter, at this Benihana. They over booked, We wait over 30 minutes past our reservation. Before we were seated. I was at Flemings Steakhouse in san diego the week before were they honor a reservation. Sorry fun place, Food and service are bad..
   

   Benihana - Santa Anita, CAResponded on March 3, 2025

   Thanks for the feedback, Kevin. We're sorry to hear that your experience at Benihana - Santa Anita, CA, on your GF birthday, didn't meet your expectations. We understand the importance of timely seating and we apologize for the delay. We're disappointed to hear that our food and service didn't meet your expectations as well. Your feedback is invaluable as we strive to improve with each and every customer. We hope you'll consider giving us another chance to provide a better experience. Best regards, Benihana - Santa Anita Management Team
   

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10. R

    Richard

    Los Angeles4 reviews

    5.0

    Dined on February 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great overall experience. I recommend making reservations for fast seating. Food was delicious! Cook was fast with minimal show or tricks, some appreciate that, some don’t. I love that my cook cooked the protein first and then the rice. I rather take the rice home vs the protein because you get full fast! Oh, and make room for ice cream at the end 😃
    

    Benihana - Santa Anita, CAResponded on February 27, 2025

    Thanks for visiting us, Richard! We're thrilled to hear that you had a great overall experience at Benihana - Santa Anita, CA. It's always our goal to provide an exceptional dining experience, and we're glad we hit the mark for you. We appreciate your recommendation to make reservations and we're glad you enjoyed the fast service and the quick cooking. Your preference for the protein and the rice is noted, and we're glad you had a nice ending to your meal. We look forward to serving you again soon! Best, The Management Team
    

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