Benihana - Santa Anita, CA

Review summary

1. Y

   Yovan

   Los Angeles

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   The service is SLOOOOOOOOOOW. The service is terrible and slow.
   

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2. C

   Carolyn

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Cook was friendly and funny. Served and receptionist were friendly and professional. Also attentive. Thank you!
   

   Benihana - Santa Anita, CAResponded today

   Hey, Carolyn! Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our food and service, and that our staff's friendly demeanor and professionalism added to your experience. We always aim to provide a memorable dining experience for our guests, and it's great to know we hit the mark with you. We appreciate your kind words and look forward to welcoming you back to Benihana - Santa Anita soon! Best regards, The Management Team
   

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3. M

   Marcy

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Has been one of my best experiences at Benihana with our Chef Zach making it extra special
   

   Benihana - Santa Anita, CAResponded 1 day ago

   Thanks for the review, Marcy! We're thrilled to hear that your best experience at Benihana - Santa Anita was extra special. It's wonderful to know that our chef could make your dining experience memorable. We strive to provide excellent food and service, and your feedback tells us we're on the right track. We look forward to serving you again soon!
   

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4. H

   Heather

   Las Vegas

   6 reviews

   4.0

   6 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The service was VERY slow. However, our chef more than made up for it. The experience was so fun for all ages. And the food is always good!
   

   Benihana - Santa Anita, CAResponded 4 days ago

   Hi Heather! Thank you for taking the time to leave us a review. We're thrilled to hear that you and your family had a fun and enjoyable dining experience at Benihana - Santa Anita. We're sorry to hear that our service didn't meet your expectations. We always aim to provide our guests with a smooth and efficient dining experience, and we're sorry if you felt that it was slow. We're glad to hear, though, that our chef's culinary skills more than made up for it. We appreciate your feedback and look forward to serving you again soon! Best regards, The Management Team
   

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5. M

   Mari

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Definitely recommend. Awesome and the food is delicious.
   

   Benihana - Santa Anita, CAResponded 6 days ago

   Hey, Mari! Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Santa Anita and found our food delicious. Your high recommendation means a lot to us. We look forward to serving you again soon.
   

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6. A

   Angie

   Los Angeles

   1 review

   1.0

   1 review

   Dined on November 17, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   My experience at this Benihana was super terrible. I made a reservation for my sister's birthday and I think it was useless since my reservation was at 8:30 pm and I had to wait 1 hour for them to give us our table and the girls who work here laugh at you when they look at you upset about the situation.
   

   Benihana - Santa Anita, CAResponded on November 18, 2024

   Hey Angie! Thanks for the review. We're truly sorry to hear about your experience at Benihana - Santa Anita. It's clear that we didn't meet your expectations, especially on such a special occasion as your sister's birthday. We understand how frustrating it can be to wait for a table and we apologize for the inconvenience caused. Your feedback is important to us and we will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience in the future.
   

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7. A

   Andres

   Los Angeles

   1 review

   2.0

   1 review

   Dined on November 17, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Checked in at 7:30 for 8pm reservation. Wasn’t seated until 8:45. Chef started cooking at 9:30. Hurried to pay the bill. Out the door at about 11pm.. Benihana isn’t what it once was.
   

   Benihana - Santa Anita, CAResponded on November 18, 2024

   Hey Andres! Thanks for visiting us at Benihana - Santa Anita. We're sorry to hear about your experience and understand that it was not up to our usual standards. We apologize for the delay in seating and the extended wait time you experienced. We strive to provide a seamless dining experience and regret that we fell short in this instance. Your feedback is invaluable and will be used to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to welcome you back in the future for a better experience. Best, The Management Team
   

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8. I

   Irene

   Los Angeles

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great until the Female Manager asked my family to leave so they could sit other people at our table. I had just gotten up to use the restroom and we were served our Ice Cream. Now the Table beside us was full and had finished way before us and were sitting talking for some time. Their Table was cleared and cleaned. When I returned to my table after using the restroom my family was gone. I searched for them and found them outside waiting for me. They told me what had happened. I was furious. I wasn’t even done with my Ice Cream and the other table was never approached. I understand they needed the table but we waited 45 minutes past our reservation time to be seated and another 20 for the Chef and didn’t complain. Our Chef and Waiter were excellent but the Manager killed it. When we first arrived we heard the Manager tell her staff from a distance for customers to hear, “If you can stand, you can fold napkins”. Granted there were 6 staff members at the front desk standing around talking but we think she needs training herself. We as customers don’t need to hear staff being disciplined.
   

   Benihana - Santa Anita, CAResponded on November 18, 2024

   Hey, Irene! Thank you for your feedback. We're glad to hear that you enjoyed our food and service, but we're deeply sorry for the unfortunate incident you experienced with the table arrangement. We understand how frustrating it must have been to feel excluded, especially since you had a reservation. We assure you that this is not our standard practice and we will address this issue promptly. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again under better circumstances.
   

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9. K

   Kathleen

   St. Louis

   26 reviews

   4.0

   26 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food is fresh and delicious. The service is good and it’s a festive atmosphere. It is pretty expensive though.
   

   Benihana - Santa Anita, CAResponded on November 18, 2024

   Hey Kathleen! Thank you for your kind words about our food and service. We're thrilled to hear that you enjoyed the festive atmosphere at Benihana - Santa Anita. We understand your concerns about the pricing. We strive to provide the best quality and service, and your feedback helps us improve. We hope to welcome you back soon for a more balanced experience. Best, The Management Team
   

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10. J

    Jean

    Los Angeles

    10 reviews

    2.0

    10 reviews

    Dined on November 11, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    The chef actually threw a knife at my chest while doing a trick. It slipped out of his hands and onto plate, landing right before my chest. The server had to fix our split check three times. Our waters were never refilled.
    

    Benihana - Santa Anita, CAResponded on November 14, 2024

    Hello Jean! We're truly sorry to hear about your recent experience at Benihana - Santa Anita. We understand how such incidents could be distressing and we sincerely apologize for the discomfort caused. We're taking your feedback seriously and will address this issue promptly. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future and provide a more positive experience. Best regards, The Management Team
    

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