Benihana - Schaumburg, IL

Review summary

1. K

   Kim

   Chicago

   11 reviews

   1.0

   11 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Don’t bother making reservations, the front reception just puts your name in line when you get there. We had reservations at 6 for 4 people and we didn’t get seated until 7pm We made the reservation a month before I know they get busy but they should close the reservation spot when it’s full, instead of overbooking everyone.
   

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2. R

   Rebecca

   Chicago

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was Christmas so can understand- but we did wait 2 hours to be seated and we had a reservation. We got there an hour before our reservation and was told they could seat us early- and then told (1.5 hours later) they gave our table to someone who got there earlier but the math doesn’t make sense.
   

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3. A

   Ally

   Chicago

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Good was good. Service was great. Had a 5:00 pm reservation but got seated at 5:30 pm. Also saw many people waiting 30-45 minutes even with reservations. Felt rushed even when we were still eating at the end but understood as they were busy. Also heard people talking about them being double booked and it happened to numerous people. They seem to be money hungry and get as many reservations as possible even if it includes waiting an hour even with a reservation. Overall 6/10.
   

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4. D

   Dawn

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef and waitstaff were fantastic. The food was delicious. The meal was a little expensive.
   

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5. K

   Kathy

   Chicago

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   For the price you pay you should get more food.. Me and my family paid over 300 and they was hungry an hour later.. food has no taste no seasoning no sauce nothing. I’ll stay at new star in elmwood pk they worth every penny.
   

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6. B

   Bernadette

   VIP

   Chicago

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great way to celebrate the holiday had a wonderful time
   

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7. L

   LaSalle

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Very crowded but still good!
   

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8. K

   Katie

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   It’s always a great time to go There on Christmas Day . Everyone is friendly and the food is delicious
   

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9. R

   Rosa

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and so was our waitress! The person who cooked our food was entertaining and kept us engaged while he was cooking.
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Thanks for the review, Rosa! We're thrilled to hear that you enjoyed the food and found our service to be great. Our chef certainly keeps the fun in the kitchen by creating a memorable dining experience. We're glad the experience added to your positive experience at Benihana - Schaumburg, IL. We look forward to your next visit.
   

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10. J

    JIM

    VIP

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined 2 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    We made reservations for 7p on Christmas Eve. We expected it to be crowded but they weren’t prepared. We were finally seated 40 minutes after our reservation time. To cover their mistake, they sat 10 to a table. Our family was smashed with my husband seated at a corner. There was no leg space. We could barely list our arms to eat. Once seated, it took another 30 minutes for the wait staff to take our order. She was really kind but overwhelmed and unable to keep up. We had dishes piled in front of us because there was no room. It’s not inexpensive to eat here so was extremely disappointed there was no acknowledgement of the inconvenience. There was staff standing around — one appeared to be a manager — and never stepped in to refill drinks or clear plates. It wasn’t our first time at this location so we had higher expectations. We may go back only because our kids enjoy the experience but definitely not around a holiday as they just couldn’t handle it.
    

    Benihana - Schaumburg, ILResponded 1 day ago

    Thanks for the feedback, JIM. We're truly sorry to hear about your experience at Benihana - Schaumburg, IL on Christmas Eve. We understand how important time is, especially when you have a family gathering, and we apologize for the inconvenience caused. We're disappointed to hear that your seating and service were not up to our usual standards. We take your comments seriously and will use them to improve our service and table arrangement. We hope you'll give us another chance to make it right. The Management Team
    

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