Benihana - Schaumburg, IL

Benihana - Schaumburg, IL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Maria

   Unspecified1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very slow and the manager was so disrespectful another customer had called the police over the bill lots of headaches in this location, not worth it at all
   

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2. J

   John

   Chicago8 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our evening was great. Thank you. Valantine was efficient, kind and attentive. Jose was outstanding in keeping us captivated and made absolutely delicious food. We were all both amazed and delightfully full.
   

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3. JD

   JD12

   Chicago7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience, always a fun family special meal
   

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4. G

   Griselda

   Chicago1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience still great, food needs to get a little better
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Thanks for the feedback, Griselda! We're glad to hear that you still had an amazing experience at Benihana - Schaumburg, IL. We appreciate your comments on our food and we're always looking to improve. We're also aware of the need for our food to get better. We hope to see you again soon for an even better experience!
   

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5. A

   Anali

   Chicago1 review

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first time at Benihana’s and the service was amazing. The chef was very social and outgoing. The food was absolutely delicious! Will definitely recommend you friends and family. Look forward to coming back again.
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Dear Anali, Thank you so much for sharing your wonderful experience! We're thrilled to hear that your first visit to Benihana was enjoyable and that you loved the food and service. We can't wait to welcome you, your friends, and your family back for another great dining experience!
   

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6. J

   Jack

   Unspecified1 review

   5.0

   Dined on March 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is always good here. This location has great service and friendly staff. I have had many experiences here and looking forward to more.
   

   Benihana - Schaumburg, ILResponded on March 14, 2025

   Dear Jack, Thank you for your kind words and continued support! We’re thrilled to hear that you consistently enjoy great service and friendly staff at our location. It means a lot to us that you’ve had many positive experiences and are looking forward to more. We can’t wait to welcome you back for another fantastic dining experience! Best regards,
   

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7. E

   Elizabeth

   Chicago3 reviews

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We've been going to Benihana for more than 16 years to celebrate special occasions. We started going as a couple, then as husband and wife, and now we go as a family of 4. Food is always great and service is too. Prices have gone up a lot in the last 2-3 years, and we understand that's true for a lot of restaurants. However, the $30 offered for a bday certificate has remained the same. I feel they should increase this amount for guests since Benihana has increased their prices. They should offer guests $45.
   

   Benihana - Schaumburg, ILResponded on March 14, 2025

   Dear Elizabeth, Thank you for being a loyal guest for over 16 years and for sharing your special moments with us! We’re thrilled to hear that you continue to enjoy our food and service as your family grows. We truly appreciate your feedback regarding the birthday certificate. You make a great point, and we’ll pass your suggestion along to our management team for consideration. We value your loyalty and hope to keep making your celebrations memorable for many more years to come. Thank you again for your support and thoughtful feedback! Best regards,
   

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8. M

   Mariela VIP

   Chicago10 reviews

   4.0

   Dined on March 11, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall it was good, front staff needs to have better welcoming manners. Very dull and unwelcoming.
   

   Benihana - Schaumburg, ILResponded on March 12, 2025

   Thanks for the feedback, Mariela. We're glad to hear that you enjoyed the food and service at Benihana - Schaumburg, IL. We're always striving to provide a warm and welcoming environment for our guests. We appreciate your comments about our staff's manners and will definitely take them into consideration as we continue to improve our service. We hope to see you again soon!
   

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9. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a good experience. We come here often for celebrations
   

   Benihana - Schaumburg, ILResponded 6 days ago

   Dear Guest! Thank you for your support and for choosing us to celebrate your special moments! We're delighted to hear that you had a good experience, and we look forward to making your future celebrations just as memorable. See you again soon! 🎉🍽✨
   

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10. J

    John VIP

    Chicago1 review

    2.0

    Dined on March 9, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Finally seated 50 minutes after our reservation, corporate overbooks we were told
    

    Benihana - Schaumburg, ILResponded on March 11, 2025

    Thanks for the feedback, John. We're sorry to hear about the long wait you experienced. We understand how frustrating that can be and we apologize for any inconvenience caused. We always aim to provide a timely and efficient service, and it's clear we fell short this time. We appreciate your patience and understanding and we're looking forward to serving you better in the future.
    

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