Benihana - Scottsdale, AZ

Review summary

1. R

   Rhonda

   Phoenix2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We go twice a year. Always enjoy the food and the show. The service was much better this time than last time. The only issue is the noise level. It makes it a little difficult to talk to one amother.
   

   Benihana - Scottsdale, AZResponded 1 day ago

   Dear Rhonda, We're so glad to hear that you consistently enjoy the food and show during your visits, and it's great to know the service has improved since your last experience! Thank you for sharing your feedback. We appreciate your note about the noise level—it’s definitely something we’ll take into consideration as we strive to enhance the overall dining experience. We look forward to welcoming you back on your next visit! 🍽️✨
   

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2. D

   Dana

   Phoenix1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Super disappointed in our night out. We booked a reservation through Open Table and arrived at our scheduled time. We then waited 30 minutes before we were seated. I understand it was busy and how things work there but that seemed like a long wait. Once seated, with another family of four, we were all excited for a fun evening of great food and entertainment. Although a lot of servers were around us, no one made eye contact or came over to our table until we were waiting for another 20 minutes. We had a nice young waiter who indicated it was his fourth day on the job. Because we had waited so long, we asked to order drinks and food at the same time to hopefully speed things along. Drinks were taking a while to get back and we were getting frustrated and honestly, THIRSTY! We didn't even get water. My husband talked to who we thought was a manager. He checked on our drink order, came over to the table and said, "The drinks are coming. What do you want?" I asked for waters for the table and got a rather snarky response. When our waiter came with drinks, he only had half of them and some waters. We all decided, if this was the start to our night, it was not going to get any better. To top it off, the table next to us was not even fully seated and they had a waiter already trying to get in drink orders. Having come to Benihana and this location specifically many times, and knowing it would be about a $250+ meal for the four of us, we decided we were done. I'm highly disappointed in our experience here and can honestly say I won't be back. It's really too bad because I know the level of service they generally provide and the experience in the past was always a fun one. I'm not sure what happened on this night but all around it was a major fail.
   

   Benihana - Scottsdale, AZResponded 2 days ago

   Dear Dana, We’re truly sorry to hear about your disappointing experience. We deeply regret the long wait, lack of attentiveness, and poor service you encountered—this is far from the high standard we strive to provide. We understand how frustrating it must have been, especially when you were looking forward to a special evening. Your feedback is invaluable, and we’ll address these issues with our team to ensure this doesn’t happen again. We appreciate your past support and are truly sorry we let you down this time.
   

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3. R

   Richard

   Phoenix80 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   We had a 5:30 reservation but did not get seated until 45 minutes later. Then it was another 45 minutes before we were served our drinks. The server we had was apologetic but obviously the restaurant was very understaffed. Our hibachi chef Derrick was great and lightened the mood of everyone at the table. Will not be going to Benihana again.
   

   Benihana - Scottsdale, AZResponded 2 days ago

   Dear Richard, We’re truly sorry for the long wait and slow service you experienced during your visit. Waiting 45 minutes to be seated and another 45 for drinks is unacceptable, and we deeply regret the frustration it caused. While we’re glad Chef Derrick was able to lighten the mood with his great cooking and personality, we understand that the overall experience didn’t meet your expectations. Your feedback is valuable, and we’ll address these staffing issues with our team to improve. We truly regret that this has led you to decide not to return.
   

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4. R

   Rain

   Phoenix7 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Always fun vibes and good food. Great atmosphere!
   

   Benihana - Scottsdale, AZResponded 2 days ago

   Dear Rain, Thank you for sharing your experience and for being so understanding! It’s wonderful to hear that you enjoyed the atmosphere and food, and we truly appreciate your patience and encouragement toward our chef. Mistakes happen, and I’m sorry for the mix-up with your order and your son's meal. Your kind approach and support mean a lot, and we’ll use your feedback to improve our service. We’re grateful for your loyalty to Benihana and look forward to welcoming you and your family back for another great dining experience!
   

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5. j

   jesse

   Phoenix2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great can't wait till we go again.
   

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6. N

   Niko

   Phoenix8 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   After our reservation and we were actually there early to get seated. It seems that this is becoming a bigger problem every time we book a family event at Benihana and discourage us from wanting to come back regularly
   

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7. M

   Mathew

   Phoenix1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We showed up at 6:05 and our reservation was 6:15. were not sat until 6:30 after we reminded them we were there as they tried to sit us at a dirty table first. The drinks were not made right. Twice they brought a drink with whiskey when we asked for rum. They over cooked the steak, wagu steak and tuna steak. Also burnt the scallops and had to remake. We were there for almost 3 hours. It was our friends 50th birthday and it really spoiled the evening. Will not be back.
   

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8. L

   Laura

   Phoenix2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great place for kids/families. My eight year old raved about it and ate nearly every bite of his food.
   

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9. K

   Kevin & Amy VIP

   Phoenix17 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Josh wine for $25 a glass where total wine sells a bottle for $18 is just a rip off!!!
   

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10. R

    Rick

    Unspecified3 reviews

    5.0

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a great experience! Love the food, staff, and management!
    

    Benihana - Scottsdale, AZResponded today

    Thanks for the fantastic review, Rick! We're thrilled to hear you enjoyed your experience with us. Our team works hard to provide the best food and service, and it’s great to know it shows. We can’t wait to welcome you back!
    

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