Benihana - Scottsdale, AZ

Review summary

1. M

   Mrs Monique

   VIP

   Houston

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 2

   Our reservations was for 6:30. We arrived at 6:25… We did not get seated until 7:30… The wait was unreal… They were short staffed and accepted too many reservations…
   

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2. T

   Tim

   Phoenix

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Had a 4:30 reservation on Christmas, upon arriving was told the wait was an hour, even with a reservation. The wait ended up being 35 minutes so not as bad as we were told at first, though it took a while for the chef to arrive, total time in the restaurant was 2 hours. While waiting I heard some people say they walked in, did not make a reservation and the wait was the same for them. Manager needs to be trained or fired, reservations should take precidence over walk-ins and when they backed up a call or text would be helpful to people who made specific reservations. Our chef was very entertaining, upbeat and personable. The chicken was dry and the beef was very well prepared. My wife and stepson had sushi and said it was average at best. But you know at Benihana you are going for the show more than the food. Apart from the hostesses, everyone else there was very nice and accomodating. again, they need to train or fire the manager as he is the one responsible for the back up and not dealing with customers, and more training for the hostesses would be good also, they seemed to be a better fit for a job at the MVD, not a restaurant where you have to actually serve customers.
   

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3. S

   Sandra

   Denver

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Host's worked hard, did an excellent job at keeping us informed as to when we could expect to be seated. Raquel (Rocky) was very personable, worked hard, and kept our drinks refilled. Tony was also very personable, worked hard, and made us all laugh. We had an excellent experience.
   

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4. S

   Steve

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had a reservation for 4:00 PM; however, when we arrived, we were informed that there would be at least a one-hour delay, which ended up being one hour and fifteen minutes. The restaurant was overwhelmed, not sure what happened, and we couldn't even get a drink at the bar. What a joke.
   

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5. J

   Jeff

   VIP

   Las Vegas

   92 reviews

   1.0

   92 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had 3pm reservation and were told they were running behind an hour. Never had such an experience in my life. Horrible experience especially on Christmas. We left as we had a reservation at another event which we would not have able to attend with the 1 hour delay. Horrible planning on the restaurants part. Maybe time to get new leadership.
   

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6. m

   michelle

   VIP

   Phoenix

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   We had to wait an hour and a half past our reservation time to get a table kind of ruined the whole evening. It was Christmas. I understand it’s busy but they really should not overbooked themselves.
   

   Benihana - Scottsdale, AZResponded 1 day ago

   Hey Michelle, We're truly sorry to hear about your experience at Benihana - Scottsdale, AZ. We understand how frustrating it can be to wait, especially on a busy night like Christmas. We apologize for the overbooking and the delay. We're always looking to improve and your feedback is invaluable to us. We hope you'll give us another chance to make your next visit a more pleasant one. Best, The Management Team
   

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7. G

   Gavin

   Denver

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservations for 2:30. Waited an hour. Asked hostess why they completely overbooked for a holiday and why they wanted everyone to waste their time waiting. She got snotty and said “because it’s Christmas.” Yeah, great Christmas for us. It was when we left and went to IHOP. Screw Benihana
   

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8. P

   Peggy

   Phoenix

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful experience for us with my Aunt. The food was delicious.
   

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9. j

   john

   VIP

   Chicago

   14 reviews

   2.0

   14 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Now, it was Xmas Eve, so you can understand being slow, which it was, and we were seated over 30 mins after our reservation time. The place was filthy with straw wrappers everywhere on the floor and over flowing trash cans in the bathrooms. Reminded me of a frat house after a party. Everything else was just okay. Went with kids that wanted to go, but my wife and I vowed never to go again, especially at this one.
   

   Benihana - Scottsdale, AZResponded 1 day ago

   Thanks for the review, John. We're truly sorry to hear about your experience at Benihana - Scottsdale, AZ on Xmas Eve. We understand how this could have affected your evening and we apologize for the delay and cleanliness issues you encountered. We strive to provide a comfortable and clean environment for all our guests and it's clear we fell short during your visit. Your feedback is valuable and will be shared with our team for improvements. We hope you'll reconsider and give us another chance to provide a better dining experience.
   

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10. t

    tiffany

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined 2 days ago

    1. Overall 1
    2. Food 2
    3. Service 4
    4. Ambience 1

    Waited an hour after our reservation to be sat. Then waited another 15 min for water. Then waited another hour for a chef to get to our table. No compensation, food was greasy and overpriced. Will not return.
    

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