Benihana - Short Hills, NJ

Review summary

1. D

   Donald

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and a lot of fun, great service and I will go back agaIn!
   

   Is this helpful?

   Report
2. A

   Anthony

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Service was not that great. Waiter forgot plain rice . Didn’t get it till we finished dinner .
   

   Benihana - Short Hills, NJResponded 3 days ago

   Hello Anthony, We're truly sorry to hear about your recent experience at Benihana - Short Hills. It's clear that we did not meet your expectations regarding the service, and we sincerely apologize for this. We appreciate your feedback about the plain rice, and we assure you that we will address this issue. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

   Is this helpful?

   Report
3. S

   Shamida

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was a very engaging dinner. The food was great!
   

   Benihana - Short Hills, NJResponded on December 15, 2024

   Thanks for the review, Shamida! We're thrilled to hear that you enjoyed your dinner with us at Benihana - Short Hills. It's always a pleasure to know that our guests are having a great time and finding our food to be of great value. We appreciate your feedback and look forward to serving you again soon!
   

   Is this helpful?

   Report
4. R

   Rachel

   New York City

   1 review

   3.0

   1 review

   Dined on December 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Bathrooms needed to be cleaned and whole place looked tired. Chef and service were great!
   

   Benihana - Short Hills, NJResponded on December 2, 2024

   Dear Rachel, thank you for taking the time to review us. We are really sorry that your experience didn’t meet your expectation and would love another opportunity to provide you with a better experience. We're thrilled that you liked the Chef and the service 'though. You can reach out to us by visiting the “Contact Us” page on our website. Thank you and we look forward to hearing from you.
   

   Is this helpful?

   Report
5. m

   matthew

   New York City

   1 review

   2.0

   1 review

   Dined on November 29, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   We went on a Sunday night, for 6pm. Make a reservation, didn’t necessarily help, we were taken in order. Once seated, i noticed our hibachi grill/ table was dirty. It had old food stuck on it as well as tiny little crumbs. The chief prepared the food well. (Thankfully the first thing he did was scrub the table.) If your going for the entrainment, i wouldn't suggest it. The server was very nice, but everything was very slow. The drinks were not so great, I ordered a cosmo, and hot some cranberry / pineapple tasting thing. We all stuck to water after that.
   

   Benihana - Short Hills, NJResponded on December 2, 2024

   Dear Matthew, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
6. J

   Jessica

   New York City

   12 reviews

   5.0

   12 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Vincent as our chef and he did an amazing job preparing and cooking our meals.
   

   Benihana - Short Hills, NJResponded on November 28, 2024

   Hello Jessica! Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with us. It's great to know that our team was able to provide you with the top-notch service and cuisine that we're known for. We appreciate your feedback on the value and we will continue to strive for excellence in all aspects. We look forward to serving you again soon at Benihana - Short Hills. Best, The Management Team
   

   Is this helpful?

   Report
7. C

   Candace

   New York City

   11 reviews

   5.0

   11 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time food and friends can’t beat that!! Always a good time here
   

   Benihana - Short Hills, NJResponded on November 25, 2024

   Dear Candace! Thanks for visiting us at Benihana - Short Hills! We're thrilled to hear that you had a great time and enjoyed our food and friends. Your satisfaction is our top priority, and we're glad we could provide that for you. We look forward to serving you again soon!
   

   Is this helpful?

   Report
8. A

   Anthony

   VIP

   New York City

   8 reviews

   4.0

   8 reviews

   Dined on November 21, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   We are long time customers. The place can use some updating and a deep cleaning. No hot sake ? Def should make sure the machine works. The staff was very good from Louis the server, Hector the chef and Andy the manager. They all were very accommodating. Food is consistent and very good.
   

   Benihana - Short Hills, NJResponded on November 22, 2024

   Hello Anthony! Thank you for being a long-time customer at Benihana - Short Hills. We're glad to hear that you've consistently enjoyed our food and found our staff accommodating. We appreciate your feedback on the cleanliness and hot sake issue, and we'll certainly look into it. We're committed to providing a great dining experience for all our guests and your comments will help us achieve that. We look forward to serving you again soon! Best regards, The Management Team
   

   Is this helpful?

   Report
9. D

   Donna

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Sometimes a wait, even with reservations. Food is always great as well as the atmosphere.
   

   Benihana - Short Hills, NJResponded on November 28, 2024

   Hi, Donna! thank you for your kind words about our food and atmosphere. We're thrilled to hear that you enjoyed your experience at Benihana - Short Hills. We understand that sometimes there may be a wait, even with reservations, and we're sorry for any inconvenience this may have caused. We're constantly working on improving our service and we appreciate your feedback. We hope to welcome you back soon. Thanks again!
   

   Is this helpful?

   Report
10. G

    Gabriella

    New York City

    1 review

    2.0

    1 review

    Dined on November 14, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    Our recent visit to Benihana was underwhelming, to say the least. While the food was okay, the portion sizes were noticeably smaller than we remember from past visits, which was disappointing given the prices. One of the most disappointing aspects was the hibachi experience. Typically, the chefs at Benihana are entertaining and engaging, making the meal feel special. Unfortunately, our chef started off with a brief interaction, but after that, he was quiet and didn’t put on the usual show. It felt like he was just going through the motions, and it really took away from what is supposed to be the signature Benihana experience. To make matters worse, while we were waiting for our table, we witnessed a manager yelling at one of the employees right in the front of the restaurant. It was uncomfortable, unprofessional, and left a bad impression. I felt so bad for the employee being berated in such a public way. Overall, the combination of smaller portions and a disappointing hibachi experience made this visit fall short of expectations. Benihana has always been about the food and the fun, but this time, both aspects were missing. I hope they address these issues for the sake of their guests and employees alike.
    

    Benihana - Short Hills, NJResponded on November 17, 2024

    Hey, Gabriella! We're really sorry to hear about your recent experience at Benihana - Short Hills. It's disheartening to hear that you found our portion sizes and the hibachi experience disappointing. We always strive to provide our guests with an exceptional dining experience, and we regret that we missed the mark this time. We appreciate your feedback and will certainly take your comments into consideration to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right in the future. Best, The Management Team
    

    Is this helpful?

    Report