Benihana - Short Hills, NJ

Review summary

1. M

   Michael VIP

   New York City4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We have been to Benihana many times over the last 30 years. This was one of our best experiences ever. Our chef, a delightful Burmese gentleman named Soe, was very engaging and prepared a wonderful meal and spectacle. Our waiter Kevin greeted us warmly and served us energetically. Thank you Benihana for a wonderful family dinner.
   

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2. N

   Nigel

   New York City1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was amazing but service was terrible. Waitress was very rude and had an attitude.
   

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3. M

   Michael

   New York City5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great birthday experience for my daughter and her large groups of friends. This restaurant is great for parties of 6 or more. Fun atmosphere. Tasty food and drinks. Friendly and very accommodating staff. The hostesses were on top of everything. They greeted guests and attended to their needs. The chef at our table was personable. Our server was great and worked well with our large teenage party. Thank you for an enjoyable and fun birthday dinner. We will be back!
   

   Benihana - Short Hills, NJResponded 1 day ago

   Hey Michael, Thank you so much for choosing Benihana - Short Hills, NJ for your daughter's birthday celebration! We're thrilled to hear that you and your group had a great time and enjoyed our fun atmosphere, tasty food and drinks, and friendly staff. It's always our pleasure to accommodate large groups and we're glad we could be a part of your memorable dining experience. We look forward to welcoming you back for more celebrations in the future! Best, The Management Team
   

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4. A

   Alhashr

   New York City2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family had an amazing time. We def have plans on returning, and to that location specifically.
   

   Benihana - Short Hills, NJResponded 1 day ago

   Hello Alhashr, We're overjoyed to hear that you and your family had an amazing time at Benihana - Short Hills, NJ! It's wonderful to know that you plan on returning and that we were able to make your experience memorable. Your high ratings for our food, service, and value are truly appreciated. We can't wait to welcome you back. Best Regards, The Management Team
   

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5. D

   Daisy VIP

   New York City6 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very busy. Our reservation was for 7pm. We were not seated until 7:30pm. The chef didn't arrive until 8:30pm. The waitress was nice but did forget soups and salads causing her to go back in the kitchen so I could receive both a soup and salad for me and a salad for my husband. Chef Ryan was outstanding. He was very entertaining. He was fully engaged and our table thoroughly enjoyed him. The Tuna Steak my husband ordered was delicious! Although, there was a long wait our Chef made it worthwhile.
   

   Benihana - Short Hills, NJResponded 6 days ago

   Thanks for the review, Daisy! We're thrilled to hear that you and your husband had a great time at Benihana - Short Hills, NJ. It's great to know that you were able to enjoy a delicious meal and our chef's performance made your experience even better. We apologize for the delay in seating and the oversight with your soups and salads. We appreciate your patience and understanding. We're looking forward to your next visit!
   

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6. R

   Reid

   New Jersey1 review

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Benihana staff for making a fabulous sweet & sour sixteen party so special for Emmie - Reid Anderson & family.
   

   Benihana - Short Hills, NJResponded 1 day ago

   Hello Reid, Thank you for choosing Benihana - Short Hills, NJ for your sweet sixteen party! We're thrilled to hear that you and your family enjoyed your special day with us. Your kind words and high ratings are greatly appreciated. We look forward to welcoming you back for more memorable celebrations in the future. Best regards, The Management Team
   

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7. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined on March 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I’ll start with the only nice thing I have to say: I’ve been here a few times before and had an average to good time. Unfortunately, last nights experience was genuinely that bad I don’t think I’d ever want to go back to any Benihana ever again. We had an 8pm reservation and we didn’t get seated until 8:45pm. We were not given any updates as to how long it would take to be seated. We then get to our table and have to wait another 45 minutes before the chef shows up to the table. The chef himself tells us that he is over worked and stressed because they don’t have enough staff to adequately serve the amount of customers they’re trying to seat. I felt bad for him but also didn’t feel good to hear when you’re about to spend $75 pp for a meal. He then rushed to cook all our food. Shrimp was undercooked and chewy, rice was burnt and hurt my tooth. I asked for my steak to be cooked medium rare and some pieces were basically blue. Every aspect of this experience was so bad. And we weren’t offered a discount, or even an apology from anyone for how terrible of an experience we were being provided. Obviously other customers were also frustrated by this experience. We even witnessed the manager calling the police on 3 female customers. I’m not sure what happened but the 3 customers were at least handling themselves with dignity. The manager was acting like a hot mess and think he should probably find a new job outside of hospitality and away from other people. He embarrassed himself.
   

   Benihana - Short Hills, NJResponded 7 days ago

   Dear Guest, We sincerely apologize for your recent experience at Benihana. This is not the level of service or quality we aim to provide. We understand how frustrating it must have been to wait so long, and we regret that your meal did not meet expectations. Staffing challenges should never impact our guests’ dining experience, and we are actively working to address these issues. Your feedback is invaluable, and we will be reviewing this situation with our team to ensure improvements are made. We truly appreciate your past visits and hope to have the opportunity to provide a much better experience in the future. Best, The Management Team
   

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8. D

   DAVID

   New York City1 review

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Upon arrival, we were the only diners there, so we had a private table and chef. Very nice!
   

   Benihana - Short Hills, NJResponded 7 days ago

   Hello David, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us at Benihana - Short Hills, NJ. It's always our pleasure to provide a memorable dining experience for our guests. We're glad that you appreciated the chef's table and the service. We look forward to serving you again soon. Best regards, The Management Team
   

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9. M

   Malika

   Miami1 review

   1.0

   Dined on March 17, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   The place was freezing and we complained about it plenty of times Waited 2 hours for a cook and no one even came to say sorry for the delay ,apologies, offer anything for our patience nothing We spoke to the manager whom walked around the whole night and never even checked on us and he said oo sorry I’ll takes the drinks off Didn’t even take all the drinks off it was a party of 5 he took four drinks off I just feel like for the money ppl spend in there the service should be so much better I spent over 300$ and I never see myself coming back to this location Very bad for business
   

   Benihana - Short Hills, NJResponded on March 19, 2025

   Dear Malika, We’re deeply sorry to hear about your frustrating experience. We truly appreciate you sharing your feedback, and we’ll be addressing these issues with our team immediately to ensure better communication, service, and overall experience for our guests. Your concerns about the manager’s response and the overall service quality are heard loud and clear. We regret that we let you down and that this experience has made you decide not to return. Thank you for giving us the opportunity to serve you, and we wish we could have made this a much better experience for you and your party.
   

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10. R

    Rio

    Baltimore2 reviews

    3.0

    Dined on March 16, 2025

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 3

    Highly recommend Chef Vincent - he saved the night
    

    Benihana - Short Hills, NJResponded on March 18, 2025

    Dear Rio, We’re truly sorry for your terrible experience and appreciate you sharing it with us. Waiting two hours for food and not receiving proper service is unacceptable, and we sincerely apologize for the frustration you felt. While we’re glad Chef Vincent helped save the night with his excellent cooking, we’re disappointed to hear about the manager’s attitude and the lack of attentiveness from our staff. Your feedback is invaluable, and we’ll address these issues with our team to ensure this doesn’t happen again. Thank you for bringing this to our attention.
    

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