Benihana - Stuart, FL

Review summary

1. A

   Abby

   Orlando

   4 reviews

   5.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience at Benihana, great food, service and ambiance. Our server Alexa took great care of us!
   

   Benihana - Stuart, FLResponded 6 days ago

   Dear Abby! Thanks for the feedback! We're thrilled to hear that you had an excellent experience at Benihana - Stuart. Your kind words about our food, service, and ambiance truly made our day! We're glad we could make your visit a great one. We look forward to your next visit.
   

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2. J

   John

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and atmosphere, by far the best Benihanas location I have been to in south Florida. Me and the family love this location.
   

   Benihana - Stuart, FLResponded on November 4, 2024

   Hello John! Thank you for your wonderful review! We're thrilled to hear that you and your family enjoyed your experience at Benihana - Stuart. It's always our goal to provide the best service and atmosphere possible for our guests. We're glad that we were able to meet your expectations. We appreciate your support and look forward to welcoming you back soon! Best regards, The Management Team
   

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3. c

   carol

   San Francisco

   50 reviews

   vip
   3.0

   50 reviews

   Dined on November 2, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Service was great, loved our waiter Sebastian, probably one of the best we’ve had at that location. The food is always good and I love their specialty cocktails, but I do wish the restaurant was cleaner. There was some food on the chairs and we were the first people in the restaurant today, (went for an early lunch). The floors look dirty, the carpet needs to be replaced, just overall I think it could be cleaner especially for the price point. I know it’s a hard restaurant to try to keep spotless but I think they can take care of that. Also, looks like it could be using a remodel soon, the chairs are starting to peel, stairs inside and out look extremely rough! Gum and garbage outside, stuff like that. 
   

   Benihana - Stuart, FLResponded on November 4, 2024

   Hey Carol! Thanks for the review. We're thrilled to hear that you enjoyed our food and our specialty cocktails at Benihana - Stuart. We're also glad to know that our service was up to the mark. We take your comments about the cleanliness and the renovations seriously and we will address these issues promptly. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and hope to see you again soon.
   

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4. J

   Jeannine

   Orlando

   7 reviews

   5.0

   7 reviews

   Dined on October 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrating my birthday with a group of 10 ladies today. We all had a wonderful time and the food was delicious.
   

   Benihana - Stuart, FLResponded on October 25, 2024

   Thanks for visiting us, Jeannine! We're thrilled to hear that you and your friends had a wonderful time celebrating your birthday at Benihana - Stuart. It's fantastic to know that you all enjoyed our delicious food. We always strive to provide excellent service and we're glad we hit the mark for you. We look forward to serving you again soon. Best wishes, The Management Team
   

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5. A

   Albert

   Orlando

   1 review

   5.0

   1 review

   Dined on October 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We go to Benihana every year to celebrate all our family birthdays. We enjoy both the food and the chef’s presentation. My wife has some mobility issues and the staff is always very accommodating.
   

   Benihana - Stuart, FLResponded on October 23, 2024

   Dear Albert! Thanks for the feedback! We're thrilled to hear that you and your family celebrate your special occasions with us at Benihana - Stuart. It's great to know that our food and chef's presentation are up to your liking, and that our staff is always accommodating. We're especially proud that you and your wife have enjoyed both. We strive to make every dining experience memorable and it sounds like we're succeeding with you. We hope to see you again soon!
   

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6. j

   jamie

   Treasure Coast

   1 review

   5.0

   1 review

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our 35th wedding anniversary! We have been going there for family celebrations since I was a child. As always, it has been amazing.
   

   Benihana - Stuart, FLResponded on October 11, 2024

   Dear Jamie! Thanks for the feedback! We're overjoyed to hear that we've been a part of your family celebrations for decades and that your 35th wedding anniversary was a memorable one. We're thrilled that you found our food, service, and value to be amazing. We look forward to many more celebrations with you in the future!
   

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7. OT

   OpenTable Diner

   Louisville

   3 reviews

   1.0

   3 reviews

   Dined on October 3, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I was so excited to try this place. I thought the original teppanyaki would be an amazing show and food. I paid $300 to watch a lady with resting b*tch face angrily make my food. I ordered the ocean treasure. Everything tasted the same. Shrimp, lobster and scallops were all bland. Everything was soaked in oil. The soup was so salty it was unpalatable. The waiters never checked on us and when they did it was like we were an inconvenience. No one seemed happy to be there. It was the most depressing dinner I’ve ever sat though. There was no cohesive design to the presentation. The other patrons at my table seemed very dissatisfied as well. The chicken tasted like something from a microwave hungry man meal. (Comment from a friend that was there as I’ve never eaten one) When we arrived at 6p the view of the river was great. That was the best part of the night. By 7:30p the whole place was dark and the restaurant was clouded by a thick smoke. So thick you couldn’t breathe and I began to get sick. Another friend that was there had to leave while I paid the check because she was sick from the rice and the smoke. I have been to a lot of hibachi restaurants around the country and this was the absolute worst I’ve ever been to. I was so disappointed. My hotel manager recommended that I try Fujiyama when I told him that I’d made reservations for Benihana. I said well I want to try the original. I’ve always wanted to. I can’t express my dissatisfaction and disappointment with my meal and experience.
   

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   Benihana - Stuart, FLResponded on October 6, 2024

   Dear Guest! We're truly sorry to hear about your disappointing experience at Benihana - Stuart. It's clear that we fell short in delivering the high-quality food and service we strive for. We appreciate your feedback on the shrimp, lobster, scallops, and chicken dishes, as well as the rice and smoke. We are also deeply concerned about your comments regarding the service and atmosphere. Your feedback is invaluable and we will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
   

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8. M

   Matthew

   Orlando

   1 review

   1.0

   1 review

   Dined on September 28, 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   I had a birthday certificate sent to me from benihana for $30 made a special trip to Stuart Florida from Sebastian Florida where I currently live and made a whole weekend out of it to experience the restaurant when I arrived it was on a Saturday after arriving they told me I could not use my $30 gift certificate because it's only good Monday through Thursday which it does not state that anywhere in the email but I went ahead and had lunch for two The food was okay the price was outrageous $140 that would was with a $20 tip because it's not the employee's fault that you guys take advantage of your customers they need to make money either way and I understand that but $120 for the food that we received is outrageous there is another hibachi restaurant in Vero Beach which is only about 20 minutes away from where we live in Sebastian and we've been there once or twice and the food is 100% better The service is 100% better and the atmosphere is 100% better and not to mention we went there for dinner not lunch on a Friday or a Saturday night if I believe and we had two alcoholic drinks and the bill was only $80 and that is with the tip so that is what I'm talking about your company takes advantage of people and I will tell everyone I know the experience that I've had with your restaurant and I hope and I honestly pray that your business goes under because it's wrong what you charge people for what you give them in return and if you send out a gift certificate for somebody's birthday to try to get them as a returning customer My advice is let them use the coupon whenever the hell they show up because most of the time they're traveling a long distance to get to your damn restaurant
   

   Benihana - Stuart, FLResponded on September 29, 2024

   Dear Matthew! Thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

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9. V

   Vicky

   Mobile

   53 reviews

   vip
   1.0

   53 reviews

   Dined on September 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This restaurant smelled really bad when we walked in and also looked dirty. We sat and waited to be called to our table with the foul smell and dirty looking floors in the lobby. Then we found out we waited for nothing because we had reserved a seat in the bar lounge which was empty. But all of the tables were dirty. We did not stay to eat. We left! Very disappointed with Benihana in Stuart.
   

   Benihana - Stuart, FLResponded on September 28, 2024

   Hello Vicky, We're truly sorry to hear about your disappointing experience at Benihana - Stuart. We pride ourselves on our cleanliness and it's clear we missed the mark during your visit. We understand how this could have impacted your overall dining experience and we sincerely apologize for the inconvenience. Your feedback is important to us and we will use it to improve our service in the future. Dear valued guest, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide you with the quality experience you deserve. Best, The Management Team
   

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10. R

    Robin

    Treasure Coast

    5 reviews

    5.0

    5 reviews

    Dined on September 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was exceptional, and chef Beatriz was excellent. We were there with friends during the slow time, and they were respectful that we didn't need to be entertained, but they did their jobs. The food and atmosphere were great, as always.
    

    Benihana - Stuart, FLResponded on September 28, 2024

    Dear Robin, Thank you for your wonderful review! We're thrilled to hear that you enjoyed great service and delicious food at our restaurant. We'll be sure to pass along your compliments to our chef.
    

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