Benihana - Sugar Land, TX

Review summary

1. N

   Nick

   Houston

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and staff are great. I have been going to this location since they opened. I highly recommend it.
   

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2. S

   Shairose

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall good experience. Just feel very rushed when food starts coming before appetizers are served and eaten. Or one item is finished - like soup and salad shows up. Table gets full and difficult to maneuver plates.
   

   Benihana - Sugar Land, TXResponded today

   Dear Shairose! Thanks for the feedback! We're glad to hear that you enjoyed your overall experience at Benihana - Sugar Land. We understand that you felt rushed and felt that the food was served before your appetizers were finished. We appreciate your patience and understanding, and we're always looking for ways to improve our service. We're glad that you still found the food and service to be good. Your feedback is valuable to us and we hope to provide you a more relaxed dining experience in the future. Best wishes, The Management Team
   

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3. S

   Sharon

   San Antonio

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fun place to eat with the Family! Great experience.
   

   Benihana - Sugar Land, TXResponded 7 days ago

   Thanks for the feedback, Sharon! We're thrilled to hear that you and your family enjoyed your visit to Benihana - Sugar Land. It's great to know that you had a fun experience and that we were able to contribute to that. We noticed that you rated our service a bit lower, and we appreciate your honesty. We are always looking for ways to improve and your feedback helps us do that. We look forward to welcoming you and your family back soon!
   

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4. D

   Dana

   Houston

   26 reviews

   5.0

   26 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is typically a birthday celebration place for members of my family. We are always taken care of!
   

   Benihana - Sugar Land, TXResponded 7 days ago

   Hi, Dana! Thank you so much for choosing to celebrate your family members' special occasions at Benihana - Sugar Land. We're thrilled to hear that you always feel taken care of and that we've been able to make your celebrations memorable. We look forward to serving you again soon. Best regards, The Management Team
   

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5. J

   John

   Houston

   5 reviews

   3.0

   5 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Menu prices have gone way up and food portions have come way down. Paid almost $400 for 8 people without alcohol.
   

   Benihana - Sugar Land, TXResponded on November 17, 2024

   Hey John! We're really sorry to hear about your experience with our pricing and portion sizes. We always strive to provide our guests with the best value, and it seems we fell short this time. We appreciate your feedback and will certainly look into these issues. We're glad to hear that our service met your expectations. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you with a better dining experience. Best regards, The Management Team at Benihana - Sugar Land
   

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6. J

   Jeffery

   Houston

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were greeted as soon as we arrived. We were directed to our table almost immediately. Both our hostess and chef were engaging and attentive to our special requests. The food was delicious and the presentation was entertaining.
   

   Benihana - Sugar Land, TXResponded on November 17, 2024

   HeyJeffery! Thanks for visiting us at Benihana - Sugar Land! We're thrilled to hear that you enjoyed your experience with us and found our team to be engaging and attentive. It's wonderful to know that our team was able to meet your special requests and that you enjoyed the food. We strive to provide an entertaining and memorable dining experience for all our guests. We appreciate your feedback and look forward to serving you again soon!
   

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7. P

   Peter

   Houston

   39 reviews

   vip
   5.0

   39 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were greeted by Manager, Josua. He is genuinely interested in how we are doing. Later he came by the table to check on service. Our dining experience was further enhanced as we had our favorite waitress, Doris serving us. She is the best and already knows our order since we eat here almost every Fri.
   

   Benihana - Sugar Land, TXResponded 6 days ago

   Hello Peter! Thank you for your wonderful review and for rating us so highly! We're thrilled to hear that you enjoyed your dining experience with us, especially our service and food. It's always our goal to make our guests feel welcomed and attended to their needs. We're glad that Doris's knowledge of our guests' orders added to your positive experience. We look forward to serving you again soon. Best wishes, The Management Team at Benihana - Sugar Land
   

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8. P

   Peter

   Houston

   39 reviews

   vip
   5.0

   39 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was delightful. As I entered the door I was greeted with a sweet smile from Jamie. Next I was seated with Doris, the #1 waitress there. I felt like a valued customer when the Manager, Josua came by to say hello and to check on service. I tried a different meal. I ordered Yakisoba (noodles, vegetables and shrimp). It was delicious. Great food, excellent service, what else can you ask for.
   

   Benihana - Sugar Land, TXResponded 3 days ago

   Hey Peter! Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed your visit to Benihana - Sugar Land. It's wonderful to know that you found our service and food to be excellent. We strive to provide our valued customers with an exceptional dining experience, and your visit confirms that we are on the right track. We look forward to serving you again soon! Best, The Management Team
   

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9. JJ

   JavaJoe

   Houston

   14 reviews

   5.0

   14 reviews

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great Benihana birthday visit! Always meet such nice table mates too!
   

   Benihana - Sugar Land, TXResponded on November 8, 2024

   Hello JavaJoe, Thank you for choosing to celebrate your birthday at Benihana - Sugar Land! We're thrilled to hear that you had another great experience with us and that our team made your celebration even more enjoyable. We strive to make our guests' experiences memorable and it's wonderful to know that our efforts are appreciated. We hope to welcome you back for many more celebrations in the future! Best Regards, The Management Team
   

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10. L

    Luther

    Houston

    1 review

    5.0

    1 review

    Dined on November 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful atmosphere and excellent customer service.
    

    Benihana - Sugar Land, TXResponded on November 5, 2024

    Hi, Luther! Thank you so much for your wonderful review and the perfect ratings! We are thrilled to hear that you enjoyed the atmosphere and customer service at Benihana - Sugar Land, TX. We always strive to provide a memorable dining experience for our guests and it's great to hear that we were able to meet your expectations. We look forward to serving you again soon. Best, The Management Team
    

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