Benihana - Sugar Land, TX

Review summary

1. M

   Mia

   Houston1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every Thing Was Soooo Awesome & The Food Sooo Delicious
   

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2. OT

   OpenTable Diner

   Houston2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was impeccable! Mark was very attentive! Ruffino was superb and hilarious as he prepared our food!
   

   Benihana - Sugar Land, TXResponded 3 days ago

   Dear Guest! Thank you so much for your wonderful review! We're thrilled to hear that you found our service to be impeccable and enjoyed the food. It's always a pleasure to know that our team's efforts are appreciated by our valued guests like you. We strive to provide the best experience possible for our guests and it's heartening to hear that we were able to meet your expectations. We appreciate your kind words and look forward to serving you again soon! Best regards, The Management Team at Benihana - Sugar Land, TX
   

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3. J

   Jacqueline

   Minneapolis1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first experience at Benihana. I loved it and will definitely return. Thank you for a great afternoon.
   

   Benihana - Sugar Land, TXResponded 7 days ago

   Hello Jacqueline, Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that your first experience at Benihana was a success and that you loved it. We always strive to provide excellent food and service, and your feedback is a testament to our efforts. We're looking forward to your next visit. Thank you again for your kind words! Best Regards, The Management Team
   

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4. A

   Albert

   Houston3 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Table was sticky when we sit down Over all ok. At the end the ice crème was great.
   

   Benihana - Sugar Land, TXResponded on March 1, 2025

   Hi Albert, We're glad to hear that you enjoyed the table and the service at Benihana - Sugar Land, TX! We strive to provide an exceptional dining experience for our guests, and it's great to know that we achieved that during your visit. We appreciate your feedback about the table being a bit sticky - we're always working to ensure a comfortable and enjoyable dining experience for all of our guests. We're glad you enjoyed our ice cream, and we hope to see you again soon! Best regards, The Management Team
   

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5. K

   Kimberly VIP

   Houston5 reviews

   2.0

   Dined on February 19, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Below average experience this time - we were disappointed
   

   Benihana - Sugar Land, TXResponded on February 22, 2025

   Thanks for visiting us, Kimberly. We're sorry to hear that your recent experience at Benihana - Sugar Land, TX didn't meet your expectations. We always aim to provide top-notch service and it's disappointing to learn that we fell short this time. Your feedback is valuable and we'll certainly look into this. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Sugar Land, TX Management Team
   

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6. R

   Rita

   Houston2 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent. Our waiter Mark did an outstanding job ensuring we had everything needed.
   

   Benihana - Sugar Land, TXResponded on February 20, 2025

   Thanks for visiting us, Rita! We're thrilled to hear that you had a wonderful experience at Benihana - Sugar Land, TX. It's fantastic to know that our service met your expectations and that our team provided excellent service. We strive to ensure our guests have a great time and we're glad we could make your visit memorable. We look forward to serving you again soon. Best wishes, The Management Team
   

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7. G

   Gale

   Amarillo9 reviews

   5.0

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great and food always good. Love this location
   

   Benihana - Sugar Land, TXResponded on February 21, 2025

   Hello Gale, Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you always enjoy dining with us at Benihana - Sugar Land, TX. It's wonderful to know that our food consistently meets your expectations. We strive to provide the best service possible and your feedback is a great motivation for us. We look forward to serving you again soon! Best regards, The Management Team
   

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8. n

   nicholas

   San Antonio1 review

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Was great was the daughters who is 3 first time she was so amazed
   

   Benihana - Sugar Land, TXResponded on February 18, 2025

   Hi Nicholas, Thank you so much for your kind words and for taking the time to leave us this review. We're thrilled to hear that your daughter had a great time with us at Benihana - Sugar Land, TX! It's wonderful to know that she was amazed and that our service lived up to her expectations. We strive to provide our guests with memorable experiences and your feedback is a great motivator for us. We look forward to welcoming you and your family back soon! Best Regards, The Management Team
   

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9. T

   Terrance

   Houston2 reviews

   4.0

   Dined on February 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great , the time of wait was too long with a reservation
   

   Benihana - Sugar Land, TXResponded on February 17, 2025

   Thanks for the feedback, Terrance! We're thrilled to hear that you enjoyed the food and service at Benihana - Sugar Land, TX. We understand that waiting for a table can be frustrating and we're sorry for the longer than usual wait time you experienced. We assure you that we're working on improving our reservation system to reduce the wait times. We appreciate your patience and hope to serve you again soon. Best, The Management Team
   

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10. T

    Theo

    Houston1 review

    2.0

    Dined on February 15, 2025

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 2

    We were there at 915 pm and didn’t get seated until 930
    

    Benihana - Sugar Land, TXResponded on February 17, 2025

    Thanks for visiting us, Theo. We're sorry to hear about the wait time you experienced during your visit. We understand how frustrating that can be and we apologize for any inconvenience caused. We're glad to hear that you enjoyed the food, though. We strive to provide excellent service and value to our guests. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Sugar Land, TX Management Team
    

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