Benihana - The Woodlands, TX

Benihana - The Woodlands, TX reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Traci

   Houston1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fantastic experience! Our chef was Nate and he was very funny, did great trick shots and his cooking was delicious. I highly recommend!
   

   Is this helpful?

2. B

   Bradley VIP

   Houston5 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was absolutely the worst experience we’ve ever had at Benihana and top 5 worst of all time. Service-so bad. It was like we weren’t there. The chef??I mean if that’s what you want to call this guy but if it’s their first day then don’t put them out there on a 7 top. Cooktop stayed filthy. One of the eggshells he cracked at the beginning of the meal stayed on that table until he finished. A nice half inch piece ended up in my wife’s fried rice. Fried rice-no flavor other than pepper. Total pepper bomb. He cooked my wife’s scallops for… what’s normal time for scallops? 90 seconds max right? 15 minutes. It was a piece of rubbery plastic by the time he served it. Cooked my steak on top of the hibachi he just cooked raw shrimp on. This was so so bad. Manager gave us half off. That was too much to pay for this trash. We’ve been to Benihana across the US at least 60 times. This was #1 on the list.. of worst experiences
   

   Is this helpful?

3. C

   Chancis

   Dallas1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   We arrived at 7:15 before our schedule reservation time which was 7:30, we were not seated until 8pm. Manager at the front was very rude, other tables sat before we were. Waiter was slow and not attentive. Drinks were not refilled nor we were offered. The food was mid, missing flavor and way overpriced for the quality and service we received. This is considered fine dining and you would like the service to match the prices that are being charged and it was not. We were here for my mom’s birthday and the experience and quality of service was slow. I suggest they hire more cooks and servers because the service is reflected. Workers looked tired and overworked.
   

   Benihana - The Woodlands, TXResponded 6 days ago

   Thanks for the review, Chancis. We're truly sorry to hear about your experience at Benihana - The Woodlands, TX. We apologize for the delay and the service you received. It's disappointing to hear that we didn't meet your expectations, especially on such a special occasion as your mom's birthday. We take your feedback seriously and will address these issues with our team. We hope to have the opportunity to provide a better experience in the future.
   

   Is this helpful?

4. S

   Sharoye

   Houston9 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was Mother’s Day so I expected it to be loud. The young lady who waited on us before the cook was a little rude and abrasive. I guess she was tired of all the people coming in and out all day. The food was decent at best. My steak wasn’t seasoned and my rice was hard. It wasn’t worth the price there are cheaper hibachi grills and more tasteful grills around Houston.
   

   Benihana - The Woodlands, TXResponded on May 13, 2025

   Thanks for the review, Sharoye. We're sorry to hear that your experience at Benihana - The Woodlands, TX, on Mother's Day didn't meet your expectations. We strive to provide a pleasant dining atmosphere and top-notch service, and it's clear we fell short. We also apologize for the lack of seasoning in your steak and hard rice. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to impress you in the future.
   

   Is this helpful?

5. A

   Ana

   Houston1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The wait was horrible the food wasn’t all that and it was too expensive for what we got. Never again
   

   Is this helpful?

6. S

   Shannon

   San Antonio1 review

   4.0

   Dined on May 10, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food and service was great. We unfortunately were seated to someone that was drunk before they arrived. Not Benihana’s fault -
   

   Is this helpful?

7. S

   Sean

   Houston5 reviews

   2.0

   Dined on May 8, 2025

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 2

   It’s not the experience it use to be. The food in average at best but still charging a premium.
   

   Benihana - The Woodlands, TXResponded 6 days ago

   Thanks for visiting us, Sean. We're sorry to hear that your recent experience at Benihana - The Woodlands, TX didn't meet your expectations. We understand that the food quality didn't live up to our usual standards and we apologize for any disappointment. We're glad to hear that you appreciated our service. Your feedback is valuable to us as we strive to improve with each and every visit. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

8. C

   Christina

   Baton Rouge1 review

   2.0

   Dined on April 27, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Didnt get steam rice with $50 meal until meal was almost over and when it cam there was a black hair in it. It was my birthday and yes I was diss appointed
   

   Benihana - The Woodlands, TXResponded on April 29, 2025

   Hello Christina, We're truly sorry to hear that your visit to Benihana - The Woodlands, TX, didn't meet your expectations. We strive to provide our guests with exceptional service and it's disappointing to hear about the oversight with your meal. We appreciate your understanding and patience, especially on a special occasion like your birthday. Your feedback is invaluable to us and we will definitely look into this matter. We hope you'll give us another chance to make your next visit a more pleasant one. Best regards, Benihana - The Woodlands, TX Management Team
   

   Is this helpful?

9. M

   Mackenzie VIP

   Orange County2 reviews

   3.0

   Dined on April 25, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Our server Evelyn was less than pleasant. I was met with extreme attitude when I asked to substitute something on the menu and had to wait an unreasonable amount of time for drink refills. We love eating here but will definitely request the better servers when we come again. Chef was great (Q) no complaints at all. Just could use some work on the servers attitude.
   

   Benihana - The Woodlands, TXResponded on April 26, 2025

   Thanks for visiting us, Mackenzie. We're glad to hear that you enjoyed our food and the chef at Benihana - The Woodlands, TX. However, we're sorry to hear about your recent experience with our service. We strive to provide excellent service to all our guests and it seems we fell short this time. We understand how frustrating it can be to wait for service and beverage refills and we apologize for the inconvenience. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another opportunity to provide the better experience you've come to expect from us. Best Regards, Benihana - The Woodlands, TX Management Team
   

   Is this helpful?

10. T

    Toriana

    Detroit10 reviews

    5.0

    Dined on April 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great lunch today. I was seated right away and our chef Jared did an awesome job. Jared stayed in communication with the whole table and was fully engaged. He was sure to accommodate in any way possible. Great experience today.
    

    Benihana - The Woodlands, TXResponded on April 23, 2025

    Thanks for the feedback, Toriana! We're thrilled to hear that you had a great lunch at Benihana - The Woodlands, TX. It's wonderful to know that our team was able to provide you with an awesome dining experience. We strive to make our guests feel comfortable and we're glad we could accommodate your needs. We appreciate your kind words and look forward to serving you again soon!
    

    Is this helpful?