Benihana - The Woodlands, TX

Benihana - The Woodlands, TX reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Christina

   Baton Rouge1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Didnt get steam rice with $50 meal until meal was almost over and when it cam there was a black hair in it. It was my birthday and yes I was diss appointed
   

   Benihana - The Woodlands, TXResponded 5 days ago

   Hello Christina, We're truly sorry to hear that your visit to Benihana - The Woodlands, TX, didn't meet your expectations. We strive to provide our guests with exceptional service and it's disappointing to hear about the oversight with your meal. We appreciate your understanding and patience, especially on a special occasion like your birthday. Your feedback is invaluable to us and we will definitely look into this matter. We hope you'll give us another chance to make your next visit a more pleasant one. Best regards, Benihana - The Woodlands, TX Management Team
   

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2. M

   Mackenzie VIP

   Orange County2 reviews

   3.0

   Dined on April 25, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Our server Evelyn was less than pleasant. I was met with extreme attitude when I asked to substitute something on the menu and had to wait an unreasonable amount of time for drink refills. We love eating here but will definitely request the better servers when we come again. Chef was great (Q) no complaints at all. Just could use some work on the servers attitude.
   

   Benihana - The Woodlands, TXResponded on April 26, 2025

   Thanks for visiting us, Mackenzie. We're glad to hear that you enjoyed our food and the chef at Benihana - The Woodlands, TX. However, we're sorry to hear about your recent experience with our service. We strive to provide excellent service to all our guests and it seems we fell short this time. We understand how frustrating it can be to wait for service and beverage refills and we apologize for the inconvenience. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another opportunity to provide the better experience you've come to expect from us. Best Regards, Benihana - The Woodlands, TX Management Team
   

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3. T

   Toriana

   Detroit10 reviews

   5.0

   Dined on April 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch today. I was seated right away and our chef Jared did an awesome job. Jared stayed in communication with the whole table and was fully engaged. He was sure to accommodate in any way possible. Great experience today.
   

   Benihana - The Woodlands, TXResponded on April 23, 2025

   Thanks for the feedback, Toriana! We're thrilled to hear that you had a great lunch at Benihana - The Woodlands, TX. It's wonderful to know that our team was able to provide you with an awesome dining experience. We strive to make our guests feel comfortable and we're glad we could accommodate your needs. We appreciate your kind words and look forward to serving you again soon!
   

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4. C

   Christopher

   Houston1 review

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a reservation through OpenTable for 3:45 PM and arrived about 10 minutes early. We were seated promptly, and although the restaurant wasn’t busy, it seemed well staffed. Unfortunately, after sitting for nearly 30 minutes without being acknowledged, no greeting, no drink order, we decided to leave. It was disappointing to be overlooked for that long, especially given how quiet the restaurant was. We ended up going elsewhere where we could receive proper service. Based on this experience, I’m not likely to return.
   

   Benihana - The Woodlands, TXResponded on April 15, 2025

   Hi Christopher, We're truly sorry to hear about your recent experience at Benihana - The Woodlands, TX. It's disappointing to know that we didn't meet your expectations, especially considering how we're normally known for our attentive service. We appreciate your feedback and we're taking your comments into account as we continually strive to improve our customer experience. We hope you'll consider giving us another chance to provide the exceptional service we're known for. Best regards, The Management Team
   

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5. J

   Jennifer

   Houston3 reviews

   2.0

   Dined on April 13, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   We come here offer and it’s usually really good. Today the service was not good. The waiter seemed like we were inconveniencing him and the rice…which I come there for…was crunchy and burnt. He also over filled and topped off the other bowls so I ended up with half a bowl of rice. Just not what I was used to. I paid a lot for food I didn’t even eat bc it was so bad.
   

   Benihana - The Woodlands, TXResponded on April 15, 2025

   Thanks for the feedback, Jennifer. We're truly sorry to hear about your recent experience at Benihana - The Woodlands, TX. It's disappointing to know that the service you received did not meet your expectations, and that the food was not up to par. We pride ourselves on our food quality and service, and it's clear we missed the mark this time. We appreciate your feedback and we will use it to improve our service and food quality. We hope you'll give us another chance to provide the kind of experience you've come to expect from us. Best Regards, Benihana - The Woodlands, TX Management Team
   

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6. S

   Scott

   Houston1 review

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to celebrate birthdays! ALWAYS LOVE the FOOD and we always enjoy the entertaining and super fun time spent with family along with the amazing service given! Highly recommend!!! A+++
   

   Benihana - The Woodlands, TXResponded on April 12, 2025

   Thanks for the feedback, Scott! We're thrilled to hear that you always choose Benihana - The Woodlands, TX for your special celebrations. We're glad you always enjoy our food and entertaining experience. Your high recommendation means a lot to us! We look forward to serving you again soon.
   

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7. I

   Ida

   Unspecified1 review

   1.0

   Dined on April 5, 2025

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   Not great, the manager is the worse manager I have ever encountered. If something is wrong with your food or service, he will argue with you and over talk you where as you will not be able to get a word in.
   

   Benihana - The Woodlands, TXResponded on April 7, 2025

   Thanks for the review, Ida. We're sorry to hear that your experience at Benihana - The Woodlands, TX didn't meet your expectations. We strive to provide excellent service and it's clear we fell short during your visit. We take your feedback about the manager's interaction very seriously and we will use it to improve. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, Benihana - The Woodlands, TX Management Team
   

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8. S

   Scott VIP

   Houston19 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rachel our waitress and the entire staff was amazing. The management team is top notch.
   

   Benihana - The Woodlands, TXResponded on March 27, 2025

   Hi Scott, Thank you so much for your wonderful review! We're thrilled to hear that you had an outstanding experience at Benihana - The Woodlands, TX. Your kind words about our team and food truly made our day. We strive to provide top-notch service and it's heartening to hear that we hit the mark during your visit. We look forward to welcoming you back soon for another fantastic dining experience. Best regards, The Management Team
   

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9. OT

   OpenTable Diner

   Houston2 reviews

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was absolutely delicious, the drinks were just right and I think I won major points with the boyfriend for bringing him here for his birthday
   

   Benihana - The Woodlands, TXResponded on March 21, 2025

   Dear Guest! Thank you for choosing to celebrate your boyfriend's birthday with us at Benihana - The Woodlands, TX. We're thrilled to hear that you enjoyed the food and drinks. It's our pleasure to make every dining experience memorable for our guests. We noticed that you rated our value a bit lower and we truly appreciate your feedback. We're always looking for ways to improve and your input helps us do that. We hope to have the pleasure of serving you again soon. Best, The Management Team
   

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10. M

    Mackenzie VIP

    Orange County2 reviews

    5.0

    Dined on March 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent service! Great staff and managers always!
    

    Benihana - The Woodlands, TXResponded on March 28, 2025

    Thanks for the feedback, Mackenzie! We're thrilled to hear that you enjoyed your experience at Benihana - The Woodlands, TX. It's wonderful to know that our team and managers consistently provided excellent service and made your visit memorable. We appreciate your kind words and look forward to serving you again soon! Best regards, The Management Team
    

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