Benihana - Torrance, CA

Benihana - Torrance, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Los Angeles3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our chef was exceptional.He put on quite a show and met all food restrictions with grace.
   

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2. OT

   OpenTable Diner

   Seattle1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a 6:15 pm reservation and showed up on time but still had to wait 75 minutes for our table. When we checked in the host said they were overbooked with reservations and were running about 30 minutes behind, but we waited 75 minutes. We had 3 little kids with us which is why we opted for an early dinner reservation, so to not get seated until 7:30 was a real bummer. A 75 minute wait when you planned ahead with a reservation is completely unacceptable.
   

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3. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   This restaurant is very unorganized. We had reservations for 5 people, we were seated at a table with 4 chairs. We had to ask for a chair. I asked the waitress for a kids menu, she forgot and came back and asked us for our order. I had to go get my own menu . It took 1 hour for my son to get a refill on his sprite because the waitress kept forgetting.. Then we asked for appetizers that never came. The cook was not prepared and he had to go back to the kitchen a lot to get food. I understand they were busy but for the amount of money they charge. I should not have had to ask repeatedly for things. I don’t think I will be back.
   

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4. J

   Jose VIP

   Los Angeles20 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   You make a reservation and still need to wait for a table for over 30 minutes.
   

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5. C

   Carlos VIP

   Los Angeles13 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were very lucky to have a great chef! He made our night. The Filet Mignon and the Sea Side dinners were nice but I think I liked the Shrimp fried rice and the soup and salad were still my favorites.
   

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6. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   2/10 service Reservations at 7:30pm Seated at 8:47pm Cook came out at 9:50pm Waited for a check….. didn’t leave until 10:59.
   

   Benihana - Torrance, CAResponded 2 days ago

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's clear that we fell short in providing the prompt and attentive service that we pride ourselves on. We appreciate your patience and understanding, and we're grateful for your feedback as it helps us improve. We hope you'll consider giving us another chance to provide the exceptional dining experience we're known for. Best, The Management Team
   

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7. e

   elma VIP

   Los Angeles2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Make reservations at 7:45pm. Got there on time, but the reception still asked as to wait for 30 more mins. What’s the point of making reservation?
   

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8. DD

   DanD

   Los Angeles1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Waiter didn’t come to fill up water at all. The cook wasn’t great, didn’t listen and was kind of rude. Steak was undercooked
   

   Benihana - Torrance, CAResponded 3 days ago

   Hello Dan, We're really sorry to hear about your recent experience at Benihana - Torrance, CA. It's disappointing to know that we didn't meet your expectations, especially in terms of service and food quality. We take your feedback seriously and will ensure that we work on these areas for improvement. We hope you will give us another chance to provide a better dining experience. Best, The Management Team
   

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9. OT

   OpenTable Diner

   San Diego1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The head chef, Saul, was great and made our overall experience an unforgettable one, the amazing food was a plus. Would choose this location over Downey location every time from now on!
   

   Benihana - Torrance, CAResponded 5 days ago

   Thanks for the fantastic review, OpenTable Diner! We're thrilled to hear that Chef Saul made your experience memorable and that you loved the food. We can’t wait to welcome you back for another amazing meal!
   

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10. OT

    OpenTable Diner

    Los Angeles1 review

    1.0

    Dined on March 16, 2025

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1

    My experience was terrible, they called my party then made us all get up to seat another party. When we were finally seated the cook did come come for another 30-35mins. I’ve been eating here for YEARS. I have never experienced this before.
    

    Benihana - Torrance, CAResponded 6 days ago

    Dear Guest, We’re truly sorry to hear about your disappointing experience, especially after being a loyal guest for years. The wait, seating mix-up, and delay with the cook are unacceptable, and we sincerely apologize for how you were treated. Your feedback is incredibly important, and we’ll address these issues with our team to ensure this doesn’t happen again. We deeply regret that this visit didn’t reflect the quality and service you’ve come to expect from us. Thank you for sharing your experience, and we hope you’ll consider giving us another chance to make it right.
    

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