Benihana - Torrance, CA

Review summary

1. T

   Trinka

   Los Angeles

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Omg the cook name Earl was everything. The food was seasoned his service was extremely great, and his presentation was very funny. Earl alone would make me and my family keep coming back.
   

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for the feedback, Trinka! We're thrilled to hear that you and your family had a great time at Benihana - Torrance. We always aim to provide our guests with memorable dining experiences, and it's great to hear when we've succeeded. We're glad that you enjoyed our food and found our service to be excellent. We noticed your rating on value and we appreciate your honesty. We always aim to improve and your feedback helps us do just that. Looking forward to serving you and your family again soon!
   

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2. C

   Christina

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 3

   Well, we never received our soup, I never received my birthday certificate from chefs table so I paid full price management was very bad. I’ve been going there for over 40 years for my birthday and this was the worst experience I’ve ever experience.. You would think management would have comped something but all I got was a $20 gift certificate. Didn’t ask what kind of ice cream we wanted we had to ask for it. I will be calling corporate tomorrow and everything that we went through how bad experience was and how disappointed we were somebody by 60th birthday there.
   

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for the feedback, Christina. We're truly sorry to hear about your recent experience at Benihana - Torrance. It's disappointing to know that we didn't meet your expectations, especially on such a special occasion like your birthday. We understand how disappointing it must have been to not receive the items you were expecting, especially the birthday certificate and ice cream. We also regret any inconvenience caused due to the confusion about your order. We assure you that your feedback has been noted and will be addressed with our team. We hope you'll give us another chance to provide the exceptional service you've come to expect from us over the years.
   

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3. E

   Elisa

   Las Vegas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Seating area was very chilly, it got a little better after the grill was on.
   

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   Benihana - Torrance, CAResponded 2 days ago

   Thanks for the feedback, Elisa! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Torrance. We apologize for the initial chill in your seating area, we're glad it improved once the grill was on. Your satisfaction is our top priority, and your positive ratings for our food, service, and value are greatly appreciated. We look forward to welcoming you back soon!
   

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4. S

   Steven

   Orange County

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   HAD A GREAT DATE NIGHT WITH MY QUEEN GREAT FOOD GREAT PEOPLE AROUND EVERYTHING WAS PERFECT!
   

   Benihana - Torrance, CAResponded 5 days ago

   Hey, Steven! We're overjoyed to hear that you had a great date night at Benihana - Torrance! Your kind words about our food, people, and everything else around us are truly appreciated. We strive to provide an exceptional dining experience and it's heartwarming to know we hit the mark for you. Thank you for choosing us for your date night and we look forward to welcoming you back soon! Best, The Management Team
   

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5. G

   Greg

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The team took excellent care of us tonight in celebrating my sons 30th lap around the sun! While the jokes are a bit corny the laughter they generated from our group added tremendously to the bonds we’ve shared over my son’s lifetime in amplifying the joy of our occasion!! Thanks to the team at Benihana Torrance! We are now blessed to have more wonderful family memories. God bless you all!!
   

   Benihana - Torrance, CAResponded 6 days ago

   Hi, Greg! Thank you so much for your kind words and for choosing Benihana - Torrance for such a special occasion. We're thrilled to hear that you and your family had a great time celebrating your son's 30th birthday with us! It's wonderful to know that the laughter and jokes added to the joy of your evening. We're also glad that you felt well taken care of. We strive to create memorable experiences for our guests and your feedback affirms that we're doing our job right. We look forward to many more wonderful family memories in the future. Best wishes, The Management Team
   

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6. D

   Dr. Lexy

   VIP

   Orange County

   11 reviews

   5.0

   11 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve been coming to Benihana for 36 years, and each time feels like the first.
   

   Benihana - Torrance, CAResponded 6 days ago

   Thanks for the feedback, Dr. Lexy! We're thrilled to hear that you've been dining with us for the past 36 years and that your experiences have always been memorable. It's wonderful to know that our food, service, and value have consistently met your expectations. We truly appreciate your support and look forward to serving you again soon. Best regards, Benihana - Torrance Management Team
   

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7. S

   Shelby

   Orange County

   29 reviews

   5.0

   29 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Chan and our server was amazing. We celebrated 3 Birthdays and it was great. Thanks for making the night enjoyable.
   

   Benihana - Torrance, CAResponded 5 days ago

   Thanks for the feedback, Shelby! We're thrilled to hear that you and your family had a great time celebrating your special occasions at Benihana - Torrance. It's wonderful to know that our team was able to make your night enjoyable. We strive to make every celebration memorable and it's heartwarming to hear that we succeeded. We appreciate your kind words and look forward to welcoming you back for more celebrations in the future!
   

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8. S

   Susan

   VIP

   Los Angeles

   92 reviews

   4.0

   92 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Service was rushed at first and then had to wait 25 minutes to find out they were out of our wine. But he quickly replaced. Food by Saul was fantastic!!
   

   Benihana - Torrance, CAResponded 6 days ago

   Thanks for the feedback, Susan! We're thrilled to hear that you enjoyed our food at Benihana - Torrance. We always aim to provide excellent service, and we're sorry for the initial rush. We'll work on improving our service speed to ensure a more seamless experience for our guests. Your kind words about our food are greatly appreciated and we're looking forward to serving you again soon!
   

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9. F

   Felina

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We used to be a customer many times before and now there’s a big difference .We like their way of seating customers. They were so confused how they seat people before. The host ,many thinks he seat those he knows first than those waiting a long time.. Better and a little bit better on their portions of servings now.But wish they don’t use too much butter on those fried rice. Overall we enjoyed back the experience. Thank you.
   

   Benihana - Torrance, CAResponded 6 days ago

   Thanks for the review, Felina! We're glad to hear that you've enjoyed your experiences at Benihana - Torrance. It's always a pleasure to hear from our valued customers and we appreciate your feedback about our seating arrangements and portion sizes. We're committed to improving our service and your dining experience. We hope to welcome you back soon. Best, The Management Team
   

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10. S

    Sha sha

    VIP

    Los Angeles

    7 reviews

    5.0

    7 reviews

    Dined on December 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a great time it was my son’s 4th birthday and he was excited about everything and loved his food
    

    Benihana - Torrance, CAResponded 6 days ago

    Thanks for the feedback, Sha Sha! We're thrilled to hear that your son's 4th birthday was made special with your dining experience at Benihana - Torrance. It's wonderful to know that you enjoyed the food and service. We strive to make every occasion memorable for our guests. Your kind words are greatly appreciated and we look forward to serving you again soon!
    

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