Benihana - Torrance, CA

Review summary

1. C

   Cat D.

   VIP

   Detroit

   13 reviews

   2.0

   13 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Reservations was at 7:30pm and we were not seated until nearly 8:40pm. The celebration was for my Niece’s Birthday. We requested the group photo and due to the time delays of being seated, Staff never took the requested Group Photo, Birthday acknowledgment was rushed, ice cream/ dessert was rushed, we were the last table in the restaurant and the overall experience was disappointing for my Niece’s Birthday. The worst part is that a Staff Member told us that an 1 hour wait time is normal for ANY Reservation!!!!!! That is ridiculous!!!
   

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2. M

   Mario

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Wait time was long, but after we got seated the chef and service was excellent.
   

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3. A

   Ava

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   I’m glad OpenTable reached out. I was going to call and speak to a manager today. Didn’t have the best experience and wanted to share first. I wanted to say the service was very slow. Had a reservation for seven sat down about 740 also the server was made known that my son had allergies when the food came out the cook was cooking Like he wasn’t aware and I bought it to his attention. He said no he didn’t know he looked at the receipt, but he never made any provisions any different. I think that that is a big red flag because if something had happened to my son, this would be a very different call or email. They have to practice safety protocols with seafood or allergies in general. The service was very relaxed. We ate our whole dinner service with the appetizer plates and bowls still surrounding our table. I have a pic to show. It was a four out of 10 and behind. This is one of my favorite places the highlight of the night as we were celebrating three birthdays and we did have a certificate for one thankful for that thank you.
   

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for the review, Ava! We're glad to hear that you chose to reach out with your feedback. We sincerely apologize for the experience you had during your visit. We understand your concerns about service speed and dietary needs, and we sincerely apologize for any discomfort caused. We're always looking to improve and your feedback is invaluable in this process. We hope to have the opportunity to serve you again under better circumstances. Best, Benihana - Torrance, CA The Management Team
   

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4. C

   Christina

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   well, I went there today for lunch. My son and I and my friend I went to the restroom and the floor was very wet and I slipped and I hurt my shoulder. Jason, the manager made sure I was OK. He was awesome. The food was good Jesse the shelf was awesome. The waitress Gabriella was OK, but I think she would only waitress on because she really didn’t come around and didn’t bring our appetizers on time, they came with lunch was being made. Overall, it was very good.
   

   Benihana - Torrance, CAResponded 1 day ago

   Hey Christina, Thank you for choosing Benihana - Torrance, CA for lunch and for taking the time to share your experience. We're glad to hear that you and your family enjoyed your time with us. We apologize for the inconvenience caused by the floor incident and the delay in your appetizers. We're glad to know that our staff was able to provide you with adequate care. We appreciate your kind words and high ratings. We hope to see you again soon. Best regards, The Management Team
   

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5. a

   anita

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   I made a reservation for 7:15 PM (everybody was on time ) however we did not get seated until 8 PM. While we waiting for the shift, the stove was not turned on so we have to weigh additional after shift arrive for the grill to be hot. Fork and napkin was not offered, and sauces was not provided. At the end of our meal, our waiter did not know we have a cake in the back, when the waiter located our cakes, he brought it out and ask if we want staff to sing happy birthday song to my sister. It was supposed to be a surprise yet the waiter blow the surprise and told us to wait until the staff finish with other tables….. I have been to Benihana many times and I guess this particular and I was pretty rush/complacency environment. I love Benihana and hope our next year will not be the same as last night.
   

   Benihana - Torrance, CAResponded 2 days ago

   Hey Anita, We're really sorry to hear about your recent experience at Benihana - Torrance, CA. We apologize for the delay and any confusion regarding the service you received. We understand that our lack of attention and the mix-up with the surprise cake were not up to our usual standards. We're taking your feedback seriously and will work on improving our service to ensure it doesn't happen again. We hope you'll give us another chance to provide the memorable experience you've come to expect from us. Best, The Management Team
   

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6. j

   jean

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We reserved our dinner for 6:30 pm they didn’t call us till 7 pm. The chef came at 8 pm
   

   Benihana - Torrance, CAResponded 1 day ago

   Hi, Jean, We're sorry to hear about your recent experience at Benihana - Torrance, CA. We understand how frustrating it can be to not be called until after your reservation time, and we apologize for the delay. We strive to provide excellent service to all our guests and it's clear we fell short in this instance. Your feedback is invaluable to us and we'll certainly use it to improve our reservation process and communication. We hope to have the opportunity to serve you again and provide a better experience. The Management Team
   

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7. C

   Cherise

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing time. 😊 Our server was amazing. He really took care of us and had the best attitude. Our cook was also Amazing. The show he put on was better than the normal show. Thanks guys for everything.
   

   Benihana - Torrance, CAResponded 2 days ago

   Hi Cherise, We're thrilled to hear that you had an amazing time at Benihana - Torrance, CA! It's wonderful to know that our team's efforts to provide excellent service and a top-notch dining experience made your visit memorable. We're also pleased to know that you appreciated the show our cook put on. Your kind words mean a lot to us. We look forward to serving you again soon. Best, The Management Team
   

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8. M

   Manuel

   VIP

   Central Coast

   55 reviews

   5.0

   55 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Benihana and the chicken fried rice would recommend for lunch
   

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9. M

   Merily

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was great. Bathrooms could be cleaner.
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the review, Merily! We're thrilled to hear that you enjoyed your experience at Benihana - Torrance, CA. We strive to provide excellent food and service, so your feedback about the cleanliness of our bathrooms is appreciated. We hope to see you back soon for an even better experience!
   

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10. M

    Michelle

    VIP

    Los Angeles

    57 reviews

    4.0

    57 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    It’s was a 6 course meal however the portion becomes fewer. Very small potion compared to previous years. The prices went up I understand but the food serving portion was little also. Birthday $30 will not get you any free meal not even a noodles. Maybe an appetizer.
    

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    Benihana - Torrance, CAResponded 3 days ago

    Thanks for the feedback, Michelle. We're sorry to hear that your recent experience at Benihana - Torrance, CA didn't meet your expectations. We understand your concerns about the portion sizes and pricing. We strive to provide the best quality meals and value for our customers. We'll take your feedback into consideration as we continuously work to improve. We hope to have the chance to serve you again in the future. Best regards, Benihana - Torrance, CA Management Team
    

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