Benihana - Torrance, CA

Review summary

1. S

   Sherry

   VIP

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Terrible service , 6:15 reservation wasn’t seated until an hour later. Chef came out at 7:45, terrible service.
   

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2. R

   Rocio

   Los Angeles

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was lots of fun! The staff was very friendly, energetic and engaging.
   

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3. C

   Carina

   Los Angeles

   15 reviews

   5.0

   15 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food was delicious our server was Gabrielle and she was so sweet and attentive. Our cook was Donovan and he was very nice and funny. We will definitely be back.
   

   Benihana - Torrance, CAResponded today

   Dear Carina, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and attentive service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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4. G

   Gabriel

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always love coming to Benihana for special occasions and birthdays. Shoutout to Chris for providing great service. He was very accommodating & attentive. Pepito was an amazing cook and all the food was delicious. I look forward to coming back.
   

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5. R

   Rob

   VIP

   Los Angeles

   154 reviews

   3.0

   154 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   We were seated 45 minutes late from our reservation time, but the hard working staff made up for it. Chef Donovan was excellent as was the food once it finally showed up.
   

   Benihana - Torrance, CAResponded today

   Hello Rob, We're glad to hear that you had a positive experience at Benihana - Torrance! It's wonderful to know that our team was able to make up for the delay in your seating time. We're also pleased to hear that you enjoyed the food once it arrived. We're always striving to provide excellent service and delicious meals, and your feedback helps us do just that. We hope to see you again soon! Best, The Management Team
   

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6. R

   Rory

   Raleigh

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Got seated 40 minutes after our reservation. Another 30 minutes to take our order. Soup arrived 2 hours after our reservation.
   

   Benihana - Torrance, CAResponded today

   Hello Rory, We are truly sorry to hear about your recent experience at Benihana - Torrance. We understand that waiting and especially the long wait for your order can be frustrating, and we apologize for any inconvenience caused. Please know that we are taking your feedback seriously and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the timely and enjoyable dining experience we're known for. Best regards, The Management Team
   

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7. o

   omar

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was absolutely delicious—everything was fresh, flavorful, and cooked to perfection right in front of us! Watching the chef expertly prepare our meal was not only entertaining but also a testament to the skill and passion of the staff. The fried rice, steak, shrimp, and vegetables were perfectly seasoned and cooked just the way we liked. The service was top-notch; our server was attentive, friendly, and made sure our drinks were always refilled. The portions were generous, and the variety on the menu ensured there was something for everyone in our group to enjoy.
   

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8. T

   Trinka

   Los Angeles

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Omg the cook name Earl was everything. The food was seasoned his service was extremely great, and his presentation was very funny. Earl alone would make me and my family keep coming back.
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the feedback, Trinka! We're thrilled to hear that you and your family had a great time at Benihana - Torrance. We always aim to provide our guests with memorable dining experiences, and it's great to hear when we've succeeded. We're glad that you enjoyed our food and found our service to be excellent. We noticed your rating on value and we appreciate your honesty. We always aim to improve and your feedback helps us do just that. Looking forward to serving you and your family again soon!
   

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9. C

   Christina

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 3

   Well, we never received our soup, I never received my birthday certificate from chefs table so I paid full price management was very bad. I’ve been going there for over 40 years for my birthday and this was the worst experience I’ve ever experience.. You would think management would have comped something but all I got was a $20 gift certificate. Didn’t ask what kind of ice cream we wanted we had to ask for it. I will be calling corporate tomorrow and everything that we went through how bad experience was and how disappointed we were somebody by 60th birthday there.
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the feedback, Christina. We're truly sorry to hear about your recent experience at Benihana - Torrance. It's disappointing to know that we didn't meet your expectations, especially on such a special occasion like your birthday. We understand how disappointing it must have been to not receive the items you were expecting, especially the birthday certificate and ice cream. We also regret any inconvenience caused due to the confusion about your order. We assure you that your feedback has been noted and will be addressed with our team. We hope you'll give us another chance to provide the exceptional service you've come to expect from us over the years.
   

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10. E

    Elisa

    Las Vegas

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Seating area was very chilly, it got a little better after the grill was on.
    

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    Benihana - Torrance, CAResponded 4 days ago

    Thanks for the feedback, Elisa! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Torrance. We apologize for the initial chill in your seating area, we're glad it improved once the grill was on. Your satisfaction is our top priority, and your positive ratings for our food, service, and value are greatly appreciated. We look forward to welcoming you back soon!
    

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