Benihana - Westbury, NY

Benihana - Westbury, NY reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jamie

   New York City2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Food wasn't bad, but service was not great. If I had to go again, I would go somewhere else.
   

   Benihana - Westbury, NYResponded 4 days ago

   Hey Jamie, we're really sorry to hear that your experience at Benihana - Westbury, NY didn't meet your expectations. We're always striving to provide top-notch service, and it seems we fell short during your visit. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to make it right. Thanks, The Management Team.
   

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2. F

   Fran

   New York City9 reviews

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I need to speak to someone in corporate as I told the Manager of my prodicament. And couldn't give me in touch with them . As I told her that when I purchased my e-gift card the purchase went through on my credit card but when sending the comformation to my e-mail it was denied. I have been getting stuff from OpenTable on my computer. However, it didn't work when buying the card. I tried to go into my accout and it said it didn't exist Which is wrong, if I have been getting stuff from OpenTable and Benihana prior, to the purchasing of the card. I would appreciate a call back from someone from corporate so I can resolve this issue, since my B-day is coming up at the beginning of June. Please have someone call me on my Landline phone not on my cell which is 516 221-2992 this phone does not except text messages. Thank you Sincerely Fran Gusoff
   

   Benihana - Westbury, NYResponded 7 days ago

   Thanks for visiting us, Fran! We're sorry to hear about your experience with the e-gift card purchase. We understand that it was frustrating to experience an issue with your credit card and your email address. We assure you that we take your concerns seriously and will work to resolve this promptly. We're glad to hear that you had a wonderful birthday celebration at Benihana - Westbury, NY and we look forward to welcoming you back soon. Best, The Management Team
   

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3. C

   Carla

   New York City15 reviews

   4.0

   Dined on April 21, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Justin, the waiter, was AMAZING!!!!!!!!!!!! Loved him!!!!!!!!!!!!!! SUPERB service!!!!!!!!!!!!!
   

   Benihana - Westbury, NYResponded on April 23, 2025

   Thanks for the feedback, Carla! We're thrilled to hear that you enjoyed your dining experience at Benihana - Westbury, NY. It's wonderful to know that our team's service met your expectations. We noticed that you rated our service low on value, and we sincerely apologize for that. We always strive to provide exceptional service and we'll certainly take your feedback into consideration. We hope to see you again soon for an even better experience!
   

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4. R

   Roxana

   Orlando4 reviews

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Todo muy bueno la comida muy delicious está es mi 3 vez en este lugar 🥴
   

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   Benihana - Westbury, NYResponded on April 20, 2025

   Estimada Roxana, ¡Muchísimas gracias por tu comentario! Nos alegra saber que disfrutaste la comida y que ya es tu tercera visita con nosotros — eso nos llena de alegría 🥰. ¡Esperamos verte muchas veces más y seguir ofreciéndote experiencias deliciosas! ¡Hasta pronto! 🌟🍽️
   

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5. L

   Lily

   New York City1 review

   1.0

   Dined on April 5, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We were hoping for a special dinner, but unfortunately it fell short. We chose hibachi for the experience — the fun, the energy, the atmosphere — but it felt flat. There were moments of excitement, but overall it didn’t meet the vibe or value we expected. Service was another letdown. There were more hosts than actual waitstaff. While three hosts stood idly behind us, our whole table waited for one overwhelmed, unexperienced server to handle everything. It’s understandable that hosts are meant to seat guests, but when there aren't enough staff to serve the customers already there, it just feels poorly managed. We saved our budget to enjoy something special, and walked away disappointed — it just wasn’t worth it.
   

   Benihana - Westbury, NYResponded on April 7, 2025

   Thanks for the review, Lily. We're sorry to hear that your experience at Benihana - Westbury, NY, didn't meet your expectations. We appreciate your feedback on the hibachi experience and the service, as it helps us identify areas where we can improve. We're committed to providing a memorable and enjoyable dining experience for all our guests and we're sorry we fell short this time. We hope to have the opportunity to serve you again and provide a better experience.
   

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6. S

   Samantha VIP

   New York City1 review

   3.0

   Dined on April 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was good the service was very slow on a Wednesday when it wasn’t very busy
   

   Benihana - Westbury, NYResponded on April 5, 2025

   Thanks for the review, Samantha! We're thrilled to hear that you enjoyed the food at Benihana - Westbury, NY. We're sorry to hear that you found our service to be slow on a busy day. We strive to provide efficient service to all of our guests, regardless of the time of day. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon!
   

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7. J

   Julie VIP

   New York City25 reviews

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Horrible service and server had a bad attitude. We had kids and had to wait 40 min before they started cooking
   

   Benihana - Westbury, NYResponded on April 1, 2025

   Hello Julie, We're truly sorry to hear about your recent experience at Benihana - Westbury, NY. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations. We understand how important family-friendly dining can be, and we're sorry for the delay you experienced. We also regret that you felt our service was not up to par. Your feedback is invaluable to us as we strive to improve with each and every visit. We hope you will give us another chance to show you the kind of service we are truly committed to providing. Best Regards, The Management Team
   

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8. T

   Tiffany

   New York City1 review

   1.0

   Dined on March 30, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Was absolutely horrible. Had an 8:15 reservation, didn’t sit until 9:15, order wasn’t taken until 9:45. Was sat with a very large family that had dietary restrictions so my family’s food never touched the grill as the tofu had to be made before any meat. My 10 year old did not have food in front of her until 10:20pm. After complaining our food was made in the kitchen. Salads never came as they were “out.” The chef did not even put on a show; he just cooked. That was our first and last time ever going.
   

   Benihana - Westbury, NYResponded on March 31, 2025

   Hi Tiffany, we're truly sorry to hear about your experience at Benihana - Westbury, NY. It's disappointing to know that we fell short of your expectations, especially with regards to the timing of your reservation and the delay in serving your meal. We also apologize for any misunderstanding regarding the dietary restrictions of your family. We understand how frustrating this must have been for you and your family. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to make things right. Best, The Management Team
   

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9. J

   Jamie

   New York City2 reviews

   1.0

   Dined on March 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Expensive for no reason I guess we paying for the name
   

   Benihana - Westbury, NYResponded on March 28, 2025

   Hey Jamie, we're really sorry to hear about your recent experience at Benihana - Westbury, NY. We understand that you found our prices to be high and didn't feel the overall experience met your expectations. We strive to provide excellent service and it's clear we fell short this time. Your feedback is important to us and we will certainly use it to improve our services. We hope you'll give us another chance to impress you with our food and service. Best, The Management Team
   

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10. L

    Lillyan VIP

    New York City52 reviews

    4.0

    Dined on March 25, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Celebrated my wife's birthday with a wonderful meal. Justin treated us beautifully and made the evening very enjoyable. The food and the chef's preparation performance were first class.
    

    Benihana - Westbury, NYResponded on March 27, 2025

    Thanks for the feedback, Lillyan! We're thrilled to hear that you chose Benihana - Westbury, NY for your wife's birthday celebration and that you had a wonderful time. It's great to know that you enjoyed our food and the chef's preparation. We strive to make every occasion memorable for our guests. We appreciate your input and will work on improving the value rating. Looking forward to serving you again soon!
    

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