Benihana - Westbury, NY

Benihana - Westbury, NY reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Chris

   New York City1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   While it was a busy holiday dinner time. The overall food quality has greatly declined. I've been a long time customer well over a decade. The restaurant overall is in dire need of repairs both inside and out. The outside is dirty, the inside needs many repairs, and it is obvious not much is being maintained which has me questioning the kitchen area hygiene. The male bathroom faucets are coming undone, they are loose and not indicative of a restaurant that charges as much as benihana does. The food quality is not great and the portion sizes have been reduced. I did not get a soup with my meal and it is included. The server is not attentive to their table. The hibachi chef seemed not well trained, did not put on a show at all as is expected. Doubtful the chef even had the skill to do a show. Sadly the attention to detail at this restaurant is missing and as such it is doubtful i would return and recomend others to rethink where they choose to spend their money.
   

   Benihana - Westbury, NYResponded 6 days ago

   Hey Chris, We're really sorry to hear about your recent experience at Benihana - Westbury, NY. We pride ourselves on our food quality and attentive service, so it's disappointing to hear that we didn't meet your expectations this time. We're taking your feedback seriously and we'll ensure we work on our shortcomings to ensure our guests have a better experience in the future. Chris, we hope you'll consider giving us another chance to make it up to you. Best regards, The Management Team
   

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2. D

   Debbi

   New York City8 reviews

   5.0

   Dined on May 9, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was delicious, waiter was extremely pleasant and was on top of everything.
   

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3. D

   Derrick

   Chicago1 review

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Very overpriced. Food quality has declined. Hibachi chef not entertaining. No longer a fun experience with the family.
   

   Benihana - Westbury, NYResponded 4 days ago

   Thanks for the feedback, Derrick. We're truly sorry to hear that your experience at Benihana - Westbury, NY, didn't meet your expectations. We're committed to providing a fun and enjoyable dining experience for all our guests, and it's disheartening to learn that we fell short during your visit. We appreciate your comments about our food quality and the entertainment offered by our hibachi chefs. We will certainly take your feedback into account as we continuously strive to improve our restaurant. We hope you'll give us another chance to serve you better in the future.
   

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4. J

   Judien

   New York City3 reviews

   1.0

   Dined on May 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   This place was packed when we got there but honestly I don’t know why because the food was very mediocre and I didn’t find it cheap. I did not enjoy my food at all. I would have been better off ordering in at home.
   

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5. M

   Marc

   New York City2 reviews

   5.0

   Dined on May 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I've never had a bad meal at Benihana, and have gone there over many years.
   

   Benihana - Westbury, NYResponded on May 3, 2025

   Hi Marc, thank you for your continued support and for taking the time to leave this wonderful review. We're thrilled to hear that you've never had a bad meal at Benihana and that we've consistently met your expectations. Your kind words are greatly appreciated and serve as a great motivation for our team. We look forward to serving you again soon.
   

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6. J

   Jamie

   New York City2 reviews

   3.0

   Dined on April 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Food wasn't bad, but service was not great. If I had to go again, I would go somewhere else.
   

   Benihana - Westbury, NYResponded on April 28, 2025

   Hey Jamie, we're really sorry to hear that your experience at Benihana - Westbury, NY didn't meet your expectations. We're always striving to provide top-notch service, and it seems we fell short during your visit. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to make it right. Thanks, The Management Team.
   

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7. F

   Fran

   New York City9 reviews

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I need to speak to someone in corporate as I told the Manager of my prodicament. And couldn't give me in touch with them . As I told her that when I purchased my e-gift card the purchase went through on my credit card but when sending the comformation to my e-mail it was denied. I have been getting stuff from OpenTable on my computer. However, it didn't work when buying the card. I tried to go into my accout and it said it didn't exist Which is wrong, if I have been getting stuff from OpenTable and Benihana prior, to the purchasing of the card. I would appreciate a call back from someone from corporate so I can resolve this issue, since my B-day is coming up at the beginning of June. Please have someone call me on my Landline phone not on my cell which is 516 221-2992 this phone does not except text messages. Thank you Sincerely Fran Gusoff
   

   Benihana - Westbury, NYResponded on April 25, 2025

   Thanks for visiting us, Fran! We're sorry to hear about your experience with the e-gift card purchase. We understand that it was frustrating to experience an issue with your credit card and your email address. We assure you that we take your concerns seriously and will work to resolve this promptly. We're glad to hear that you had a wonderful birthday celebration at Benihana - Westbury, NY and we look forward to welcoming you back soon. Best, The Management Team
   

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8. C

   Carla

   New York City15 reviews

   4.0

   Dined on April 21, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Justin, the waiter, was AMAZING!!!!!!!!!!!! Loved him!!!!!!!!!!!!!! SUPERB service!!!!!!!!!!!!!
   

   Benihana - Westbury, NYResponded on April 23, 2025

   Thanks for the feedback, Carla! We're thrilled to hear that you enjoyed your dining experience at Benihana - Westbury, NY. It's wonderful to know that our team's service met your expectations. We noticed that you rated our service low on value, and we sincerely apologize for that. We always strive to provide exceptional service and we'll certainly take your feedback into consideration. We hope to see you again soon for an even better experience!
   

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9. R

   Roxana

   Orlando4 reviews

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Todo muy bueno la comida muy delicious está es mi 3 vez en este lugar 🥴
   

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   Benihana - Westbury, NYResponded on April 20, 2025

   Estimada Roxana, ¡Muchísimas gracias por tu comentario! Nos alegra saber que disfrutaste la comida y que ya es tu tercera visita con nosotros — eso nos llena de alegría 🥰. ¡Esperamos verte muchas veces más y seguir ofreciéndote experiencias deliciosas! ¡Hasta pronto! 🌟🍽️
   

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10. L

    Lily

    New York City1 review

    1.0

    Dined on April 5, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    We were hoping for a special dinner, but unfortunately it fell short. We chose hibachi for the experience — the fun, the energy, the atmosphere — but it felt flat. There were moments of excitement, but overall it didn’t meet the vibe or value we expected. Service was another letdown. There were more hosts than actual waitstaff. While three hosts stood idly behind us, our whole table waited for one overwhelmed, unexperienced server to handle everything. It’s understandable that hosts are meant to seat guests, but when there aren't enough staff to serve the customers already there, it just feels poorly managed. We saved our budget to enjoy something special, and walked away disappointed — it just wasn’t worth it.
    

    Benihana - Westbury, NYResponded on April 7, 2025

    Thanks for the review, Lily. We're sorry to hear that your experience at Benihana - Westbury, NY, didn't meet your expectations. We appreciate your feedback on the hibachi experience and the service, as it helps us identify areas where we can improve. We're committed to providing a memorable and enjoyable dining experience for all our guests and we're sorry we fell short this time. We hope to have the opportunity to serve you again and provide a better experience.
    

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