Black Angus Steakhouse - Arrowhead

Review summary

1. D

   Dale

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   I honestly don’t know how this restaurant gets 5 star reviews. I gave it 2 stars overall but only because our waitress was so nice. Our crab cake appetizers were decent. Salads were good, but all of us ordered twin lobster tails and steaks. Every steak was overcooked. They put lots of pepper on the lobster tails and dry them out. You don’t season lobster with pepper. A little paprika for garnish is what’s typically used. The lobster can stand on its own. I ordered a filet medium rare. It came out well done. They remade it but it was medium well. My guests ordered theirs medium and they were well done. You’d think a steak house would know how to cook a steak. My baked potato was cooked perfectly though. The photos online and on the menu are beautiful. Too bad the cooks don’t deliver food that looks like that.
   

   Black Angus Steakhouse - ArrowheadResponded 2 days ago

   Thank you for your feedback, Dale. While we’re glad you had a positive interaction with our team member and enjoyed some of the dishes, we’re disappointed that the steaks and lobster tails didn’t meet your expectations. Your comments are important in helping us improve. Please share your contact information with us at our website so we can address your concerns.
   

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2. S

   Sue

   Seattle

   43 reviews

   vip
   5.0

   43 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   They had several special Meal options and we all enjoyed them. It was the day after Thanksgiving, which they were open for and super busy, yet all the employees (who had to be exhausted) were courteous. Since we had waited too long to get reservations for Thanksgiving this year, we made sure we were on the list for next year.
   

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3. R

   Rebecca

   Phoenix

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Have eaten at Black Angus several Thanksgivings, has been my place of choice. Not so much this year. Service was poor (three requests for a missing set of silverware for one of the party, did not arrive until ten minutes or more after food arrived, for example). The special turkey dinner (what I usually get) was good once one could get around the saltiness of the gravy, not a problem in the past. I think maybe Black Angus tried to take too many reservations for the day(?).
   

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4. R

   Rebecca

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time here for Thanksgiving. When the kids and everyone can’t get plans together and everyone is either working for high pay overtime or going to their significant other’s house-we come to Black Angus. And lots and lots of other people do, too. And they serve a turkey dinner, but my steak and lobster dinner is so much better than having to cook. And they do such a great job and the food is excellent.
   

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5. J

   Joan

   Phoenix

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything went like clockwork for our Thanksgiving dinner. We checked in around 10 minutes early and were happily waiting. We were seated within 5 minutes. Service and food was excellent. Will definitely be back.
   

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6. D

   Diane

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the Thanksgiving Meal & it was all very delicious. We were all very happy with the service, the food & how great the service was.
   

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7. D

   Dennis

   Phoenix

   14 reviews

   5.0

   14 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time as usual. My wife and I had the steak as and it was perfect.
   

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8. B

   Bruce

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Arrived for our reservation and waited only 10 minutes to be seated at a corner table with nice ambiance. Promptly served and our ribeye and prime rib dinners were cooked to order and well presented. Thoroughly enjoyed our meal. Except for a few gnats appearing over our table everything was as expected from Black Angus.
   

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9. S

   Stacy

   Phoenix

   14 reviews

   vip
   5.0

   14 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The turkey dinner for Thanksgiving was very good. They had it very organized also.
   

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10. S

    Sharon

    Phoenix

    1 review

    5.0

    1 review

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We made reservations at Black Angus for thanksgiving and the service, food and ambience were excellent!!
    

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