Bow Valley Ranche Restaurant

Review summary

1. M

   Marina

   Calgary1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The bison tartare was absolutely delightful—rich, satisfying, and full of flavor.
   

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2. R

   Roma VIP

   Calgary28 reviews

   4.0

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Went for the YYC Tasting event and enjoyed four delicious courses starting with a very tasty amuse vouch (sp). Never a disappointing experience at this spectacular location.
   

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3. J

   Joanne

   Calgary2 reviews

   3.0

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   The service was not good A we waited nearly 30 mins for a drink. This did not happen once but several times during the meal. In addition when I am spending $600 I do expect that will not be rushed and can enjoy my evening with friends
   

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4. M

   Melissa

   Austin1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great cocktails and delicious food in a cozy, elegant setting!
   

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5. OT

   OpenTable Diner

   Toronto2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome food and excellent customer service. Thank you for the great meal and experience.
   

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6. K

   Kianna

   Calgary1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From start to finish, everything was exceptional. Our server, Grace, was superb. The striploin was cooked to perfection, bursting with flavour and tenderness. The sommelier was a charming and kind young man who provided excellent wine recommendations that enhanced our meal beautifully. Even the water boy stood out! He was friendly and always ensured our glasses were full. A truly top-notch experience. We will definitely be back. Cheers.
   

   Bow Valley Ranche RestaurantResponded 4 days ago

   Hello Kianna! Thank you for your wonderful review! We’re thrilled to hear that your experience at the Ranche was exceptional from start to finish. It’s great to know that Grace provided superb service and that you enjoyed the striploin and selected wine pairings. We’ll be sure to share your kind words with our team—including our sommelier and service staff! We can’t wait to welcome you back for another top-notch dining experience. Thanks again!!
   

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7. M

   Michael

   Vancouver1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Bow Valley Ranch Restaurant: We never write reviews but this one is necessary. Location, building and ambiance was welcoming, unique & excellent, 10/10. Food was good and not over-salted like many in Calgary seem to do, 7/10 Service - terrible 1/10 and we will not return as a result. Everything was fine at the start, seating, water, cocktail, wine, appetizer then bringing entrée but after that, nothing! Our wine was decanted with a large amount of sediment left running down the decanter spout, that was fine, somewhat normal and fully noted & commented on by the waiter with an "oh well". He then left and never returned! I eventually cleaned out the sediment with tissue and poured our first glass. During the meal our water was never topped up and at one point I had to stop a passing waiter, who did look at our table, to ask for water. He begrudgingly retrieved the water jug, filled my glass then walked away. I had to call him back to top up my wife's glass. Another time, he was seating and serving an adjacent table and when finished I again asked for a water top up and almost had to stop him walking away. He did get the jug and top up our water but that was the last time, The rest of the evening I got up, retrieved the water jug and topped up our glasses myself. Nobody ever came to top up our wine glasses from the carafe, we did that ourselves all night. Nobody came to the table at all during our main course. When we were finished, plates empty and cutlery side-by-side we waited almost 15 minutes to have the table cleared at which point we got the bill and left. The restaurant was half full so not busy and we observed the same lack of service at other tables, all very friendly & polite at the beginning, then nothing! My wife and I debated only giving a very minor tip to passively express our annoyance but ended up still giving an undeserved 20% just because . . . Worst service ever, hugely detracted from the restaurant and we will not return!
   

   Bow Valley Ranche RestaurantResponded 4 days ago

   Hello Michael, Thank you for sharing your experience. While we’re glad you enjoyed the ambiance and food, we’re truly sorry that our service did not meet expectations. Providing attentive, professional service is a priority, and we regret falling short during your visit. Your feedback, especially regarding water and wine service, is concerning, and we appreciate you bringing it to our attention. We will address this with our team to ensure improvements. We’d love the chance to make things right. Please reach out to us directly, and we’d be happy to discuss your experience further. We appreciate your feedback and hope to welcome you back for a better experience.
   

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8. P

   Patti

   Calgary10 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our meals were all delicious, perfectly timed and with little interruption otherwise.
   

   Bow Valley Ranche RestaurantResponded 4 days ago

   We are glad you enjoyed your experience at the Ranche! Thank you for taking the time to leave a review :)
   

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9. M

   Marilyn VIP

   Calgary65 reviews

   4.0

   Dined on March 7, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It took us almost 1 hour to receive our lunch order. The non alcoholic drink I ordered was a Mango concoction, which was tasteless. Disappointing. Max, our server was courteous and very efficient. My friend enjoyed the burger she ordered and the Striploin I had was delicious! The Apple Crumble was served hot and was flavourful and yummy! However, the Pumpkin Cake I ordered was dry and not impressive. I’ve been to the Bow Valley Restaurant numerous times and always have rated it a 5. Not this time.
   

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   Bow Valley Ranche RestaurantResponded 4 days ago

   Hello Marilyn, Thank you for taking the time to share your feedback. While we're delighted to hear that you enjoyed the striploin, burger, and apple crumble, we’re truly sorry that other aspects of your visit didn’t meet expectations. We regret the long wait for your lunch and that your drink and pumpkin cake were not up to our usual standards. Your comments are valuable, and we’ll be sharing them with our team to ensure we improve. We’re grateful for your continued support and hope to provide you with the five-star experience you’ve come to expect on your next visit.
   

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10. C

    Cathy VIP

    Calgary5 reviews

    4.0

    Dined on March 7, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    I think the service have declined. We always go here to celebrate but today I was not that impressed with the service. We used to get our drinks (ie: coffee, water or pop) refilled without asking but today we have to call them for the service. Was not impressed with the service 😟 not that professional how we were served .
    

    Bow Valley Ranche RestaurantResponded 4 days ago

    Hi Cathy! Thank you for your honest feedback. We truly appreciate your continued support and are sorry to hear that your recent visit didn’t meet the high standard of service you’ve come to expect from us. Attentive and professional service is a top priority, and we regret that it fell short this time. Your comments will be shared with our team to ensure we improve. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve. Thanks again for taking the time to leave us a review.
    

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