Bristol Seafood Grill - O'Fallon

Review summary

1. L

   Lisa VIP

   Lake of the Ozarks30 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We asked for Jacob as our server as he always does a great job: great service, personable with a good sense of humor. Food was also very good last night. We’re getting used to the menu change and both enjoyed what we ordered.
   

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2. W

   Wayne

   Las Vegas4 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   I’m used to much better at this establishment. We’ve always looked forward to a good experience here and we’ve always spread the world. Not so much last night. I’m used to the salad served ahead and separately from the main dish. They were served at the same time. Both the potatoes and tuna were barely luke warm. Water glasses were never refilled. We decided to pass on coffee and dessert, not not convinced it would be the experience we’re used to. The manger stopped by and asked about our experience. He seemed surprised at my review, but was less than sincere with a weak response. Do we need to look elsewhere for the “old” Bristol’s ?
   

   Bristol Seafood Grill - O'FallonResponded 2 days ago

   Wayne, I appreciate your long term support and your detailed insight. I have followed up with these concerns with my chef team, management team and the service group involved on thursday. I recently took this location back over, and we have worked through a number of opportunities, and we are establishing a firm foothold again. I am confident that your will be to your normal bristol experience the next time you are in. Richard Heisler, GM
   

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3. J

   Jordan

   St. Louis4 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Been coming here for years but the past few times my group has had issues with bits of our meal. Whipped potatoes being chunky and having skins, crème brûlée wasn’t done
   

   Bristol Seafood Grill - O'FallonResponded 2 days ago

   Jordan, thank you for your continued support and insight. I am have followed up with my team about where we went wrong and how to fix it in the future. I am confident that your next visit will be fantastic again. I recently took this location back over and we have been working through a number of opportunities and establishing a good footing. Hope to see you again soon. Richard Heisler, GM
   

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4. K

   Kerri

   St. Louis12 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Doug was fantastic. We were celebrating a birthday and everything was great. We happened to go on Sunday for half price bottles and brought some nice bottles home with us. We will be back!
   

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5. t

   tika

   Lake of the Ozarks5 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   I could tell that our server was very busy because she wasn’t able to be very attentive to us. A few times, I had to ask her more than once for something. My husband ordered his steak medium rare and it was very overdone and because our food took such a long time to come out, he was afraid to have them re-make it so he didn’t eat any of it and just ate his sides. They did take the steak off the bill. Overall, not a great experience.
   

   Bristol Seafood Grill - O'FallonResponded 2 days ago

   Tika, thank you very much for your recent visit. I apologize that we were off target during your experience. I am glad that you have dined with us before and know that this is certainly out of our norm. I am glad that the manager was able to get the food concern resolved for you, and I will follow up with the server to insure that we are not spread too thin. I appreciate the insight and look forward to taking care of you again soon. Thank you for taking time for the review. Richard Heisler, GM
   

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6. B

   Bradley VIP

   St. Louis3 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great and the service and food is always consistent and perfect!
   

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7. M

   Matt

   St. Louis6 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bristol’s is always great. Waiters are top notch and the food is excellent. Steaks cooked to your liking and the tenderness of the meat is fabulous. Seafood is fresh and well prepared. The Crab cakes were good and shrimp were flavorful. I liked the smoked old fashion cocktail too.
   

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8. R

   Richard VIP

   St. Louis25 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BRANDY PROVIDED EXCELLENT SERVICE DURING A BUSY EVENING.
   

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9. OT

   OpenTable Diner

   St. Louis2 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fabulous. The service was great and the food was delicious. We thoroughly enjoyed the evening.
   

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10. D

    Dan

    St. Louis9 reviews

    5.0

    Dined on February 23, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was excellent as was the service. Smoked Old Fashioned was great.
    

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